Ticket Number: INC2074042
Business Area: DATACOMMUNICATIONS
Fault Type: OUTAGE
Occured: 18/11/2022 03:00 UTC
Estimated Time of Repair: 18/11/2022 16:00 UTC
Service(s) Restored: 18/11/2022 14:11 UTC
18/11/2022 04:32 UTC We currently have an outage, troubleshooting is ongoing.
18/11/2022 05:45 UTC A field technician ordered to site for troubleshooting.
18/11/2022 09:54 UTC A disturbance detected in our sub provider’s network. Sub provider have ordered replacement equipment
18/11/2022 13:47 UTC Awaiting confirmation from subprovider that spare parts have arrived and technician is on the way to replace faulty hardware.
18/11/2022 14:12 UTC Outage is resolved and services are restored after the hardware replacement. If you still experience any issues please contact GlobalConnect Service Desk.