Ticket Number: INC2074021
Business Area: DATACOMMUNICATIONS
Fault Type: OUTAGE
Occured: 17/11/2022 20:00 UTC
Estimated Time of Repair: 18/11/2022 04:00 UTC
Service(s) Restored: 18/11/2022 01:55 UTC
17/11/2022 20:25 UTC We currently have an outage, troubleshooting is ongoing.
17/11/2022 21:11 UTC A field technician ordered to site for troubleshooting. ETA 4 hours
18/11/2022 01:17 UTC Field technician on site has detected a disturbance in our sub provider’s network. Troubleshooting is ongoing with sub provider
18/11/2022 02:20 UTC Services are restored. Awaiting confirmation from sub provider that the outage is solved to close this ticket.
18/11/2022 02:57 UTC Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk.