Ticket Number: INC2073851
Business Area: DATACOMMUNICATIONS
Fault Type: OUTAGE
Occured: 17/11/2022 09:01 UTC
Estimated Time of Repair: 18/11/2022 14:00 UTC
Service(s) Restored: 18/11/2022 10:45 UTC
17/11/2022 09:16 UTC We currently have an outage, troubleshooting is ongoing.
17/11/2022 09:57 UTC A field technician ordered to site for troubleshooting. ETA 2 hours
17/11/2022 10:43 UTC Cable fault detected. Technicians are working on remedying the issue.
17/11/2022 11:44 UTC Field technician is sourcing material for the repair and will then go to site. ETA 1 hour.
17/11/2022 15:01 UTC Technician has begun splicing the fiber.
17/11/2022 16:08 UTC Repair work is ongoing.
17/11/2022 18:21 UTC Outage is resolved and services are restored after the cable fault was fixed. If you still experience any issues please contact GlobalConnect Service Desk.
18/11/2022 09:12 UTC Another fault have occurred after the splice work was done, field technician onsite to restore the renaming services.
18/11/2022 10:45 UTC Erroneous splicing fixed, services restored.