Ticket Number: INC2073625
Business Area: DATACOMMUNICATIONS
Fault Type: OUTAGE
Occured: 16/11/2022 11:23 UTC
Estimated Time of Repair: 16/11/2022 22:00 UTC
Service(s) Restored: 16/11/2022 20:21 UTC
16/11/2022 11:46 UTC We currently have an outage, troubleshooting is ongoing.
16/11/2022 11:58 UTC A disturbance detected in our sub provider’s network. Troubleshooting is ongoing with sub provider
16/11/2022 14:08 UTC A field technician ordered to site by subprovider for troubleshooting.
16/11/2022 14:35 UTC Cable fault detected. Technicians are working on remedying the issue.
16/11/2022 19:29 UTC Technician is preparing last splice point before they start patching cables.
16/11/2022 20:21 UTC Outage is resolved and services are restored after the cable fault was fixed. If you still experience any issues please contact GlobalConnect Service Desk.