Sunday 13th November 2022

IP-Only Fibernät Automatiskt uppdatering: ESLÖV

Ticket Number: INC2072824
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: ESLÖV
Occured: 13/11/2022 14:15 UTC
Estimated Time of Repair: 16/11/2022 17:00 UTC
Service(s) Restored: 16/11/2022 16:00 UTC

Details:
13/11/2022 14:46 UTC We currently have an outage, troubleshooting is ongoing.
13/11/2022 15:36 UTC A field technician dispatched to continue troubleshooting. ETA 2 hours
13/11/2022 19:04 UTC The cause of the disturbance is not yet identified. Estimated time of repair is pushed back and troubleshooting is still ongoing.
13/11/2022 20:49 UTC The cause of the disturbance is not yet identified. Estimated time of repair is pushed back and troubleshooting is still ongoing.
13/11/2022 23:27 UTC A hardware fault detected. Replacement unit has been ordered.

Estomated time of repair is pushed back
14/11/2022 02:54 UTC Awaiting delivery of replacement equipment and parts.
14/11/2022 05:34 UTC A field technician ordered to site for troubleshooting and hardware change.
14/11/2022 14:10 UTC After swap of the optical hardware it became apparent that the issue seemed to be caused by the network equiment itself, which in turn needs to be replaced. New equipment has been procured and prepared for delivery. Due to delivery times, the ETR is moved til tomorrow afternoon.
15/11/2022 15:50 UTC The estimated time of repair is pushed back because the fault was more substantial than initial estimates.
15/11/2022 19:32 UTC The disturbance is suspected be within our sub provider’s network. Troubleshooting is ongoing with sub provider
16/11/2022 07:25 UTC The fault is not in our subproviders network, troubleshooting is ongoing.
16/11/2022 10:55 UTC A Field technician together with 3rd line technician is rerouting the circuit. ETR is pushed back.
16/11/2022 13:50 UTC Services are successively being restored as repairs continue.
16/11/2022 18:44 UTC Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk.