Ticket Number: INC2060684
Business Area: DATACOMMUNICATIONS
Fault Type: OUTAGE
Occured: 23/09/2022 03:55 UTC
Estimated Time of Repair: 25/09/2022 01:00 UTC
Service(s) Restored: 24/09/2022 19:55 UTC
23/09/2022 07:02 UTC We currently have an outage, troubleshooting is ongoing by sub-provider.
23/09/2022 12:07 UTC A field technician dispatched by sub-provider to continue troubleshooting.
23/09/2022 13:47 UTC Our sub provider does not have any new information regarding the troubleshooting at this time. Their partner is being chased for further updates.
23/09/2022 18:34 UTC Sub provider is awaiting further info after technicians were sent out to perform additional measurements. They have escalated the issue toward their partner company.
24/09/2022 06:16 UTC Sub provider reports that the damage has been found and repair work has begun. ETR is being clarified.
24/09/2022 13:18 UTC Sub provider reports that their emergency team is on the way to the fiber cut location. ETR is still being clarified.
24/09/2022 16:32 UTC Awaiting further update from sub provider.
25/09/2022 07:21 UTC Outage is resolved and services are restored after the cable fault was fixed. If you still experience any issues please contact GlobalConnect Service Desk.