Ticket Number: INC2060646
Business Area: DATACOMMUNICATIONS
Fault Type: OUTAGE
Location: NÄSSJÖ/VAGGERYD/GISLAVED MED OMNEJD
Occured: 23/09/2022 03:21 UTC
Estimated Time of Repair: 25/09/2022 21:00 UTC
Service(s) Restored: 24/09/2022 21:50 UTC
23/09/2022 03:39 UTC We currently have an outage, troubleshooting is ongoing.
23/09/2022 04:30 UTC A field technician dispatched to continue troubleshooting. ETA 2 hours
23/09/2022 06:49 UTC Troubleshooting is ongoing.
23/09/2022 07:40 UTC The estimated time of repair is pushed back because the fault was more substantial than initial estimates.
23/09/2022 08:29 UTC A hardware fault detected. Replacement unit has been ordered.
23/09/2022 13:29 UTC Awaiting delivery of replacement equipment and parts.
23/09/2022 13:33 UTC A field technician dispatched to swap equipment
23/09/2022 15:14 UTC Troubleshooting is ongoing.
23/09/2022 17:34 UTC The hardware fault was more substantial than initially estimated, preparations are being made to replace the entire device.
23/09/2022 19:41 UTC Awaiting delivery of replacement equipment and parts.
23/09/2022 23:06 UTC Awaiting delivery of replacement equipment and parts.
24/09/2022 02:41 UTC Awaiting delivery of replacement equipment, estimated to be delivered to our field technician at 10:30
24/09/2022 08:48 UTC Services are restored but the cause is unknown. The services are being monitored and troubleshooting is continued to find the cause of the incident.
24/09/2022 16:24 UTC Services are down. Troubleshooting is ongoing.
24/09/2022 18:33 UTC Awaiting delivery of replacement parts
24/09/2022 21:23 UTC Technician initiates work to replace hardware.
24/09/2022 21:52 UTC Hardware has been replaced and services restored, we will monitor the router for 24 hours.
26/09/2022 04:38 UTC Outage is resolved and services are restored after the hardware replacement. If you still experience any issues please contact GlobalConnect Service Desk.