Wednesday 3rd August 2022

IP-Only Fibernät Automatiskt uppdatering: FLODA

Ticket Number: INC2049020
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: FLODA
Occured: 03/08/2022 10:09 UTC
Estimated Time of Repair: 08/08/2022 08:00 UTC
Service(s) Restored: 07/08/2022 19:20 UTC

Details:
03/08/2022 11:13 UTC We currently have an outage, troubleshooting is ongoing.
03/08/2022 11:37 UTC A field technician ordered to site for troubleshooting.
03/08/2022 15:10 UTC Troubleshooting continues in the morning when the facility is accessable.
03/08/2022 19:40 UTC Services are restored but the cause is unknown. The services are being monitored and troubleshooting will continue tomorrow to find the cause of the incident.
04/08/2022 06:11 UTC Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk.
04/08/2022 08:03 UTC Services down again, field technician dispatched to continue troubleshooting.
04/08/2022 14:25 UTC A disturbance detected in our sub provider’s network. Troubleshooting is ongoing with sub provider
05/08/2022 15:24 UTC Subproviders technician has been on site for measurements which indicate a stretch of cable needs to be replaced. This will take place on Sunday and services will be restored on Monday morning at the latest.
07/08/2022 19:28 UTC Outage is resolved and services are restored after the cable fault was fixed. If you still experience any issues please contact GlobalConnect Service Desk.