Ticket Number: INC2048711
Business Area: DATACOMMUNICATIONS
Fault Type: OUTAGE
Occured: 02/08/2022 05:13 UTC
Estimated Time of Repair: 06/08/2022 05:00 UTC
Service(s) Restored: 05/08/2022 21:51 UTC
02/08/2022 05:14 UTC We currently have an outage, troubleshooting is ongoing.
02/08/2022 05:19 UTC A field technician ordered to site for troubleshooting. ETA 4 hours
02/08/2022 11:23 UTC Services are temporarily restored with lower capacity. Parts have been ordered and a permanent repair will be completed tomorrow.
02/08/2022 11:45 UTC The replacement parts will unfortunately be delayed, and we now expect repairs to be don on friday.
05/08/2022 11:00 UTC Technician has been dispatched for permanent resolution.
05/08/2022 17:40 UTC Repair work is ongoing.
05/08/2022 21:51 UTC Outage is resolved and services are restored after the hardware replacement. If you still experience any issues please contact GlobalConnect Service Desk.