Friday 29th July 2022

IP-Only Fibernät Automatiskt uppdatering: KVICKSUND

Ticket Number: INC2048400
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: KVICKSUND
Occured: 29/07/2022 10:52 UTC
Estimated Time of Repair: 03/08/2022 05:00 UTC
Service(s) Restored: 03/08/2022 05:00 UTC

Details:
29/07/2022 10:53 UTC We currently have an outage, troubleshooting is ongoing.
29/07/2022 11:28 UTC A field technician ordered to site for troubleshooting.
29/07/2022 12:43 UTC A disturbance detected in our sub provider’s network. Troubleshooting is ongoing with sub provider
01/08/2022 10:22 UTC Our subprovider has restarted their equipment on site but disturbances continue. Troubleshooting continues.
01/08/2022 11:44 UTC Our subprovider has ordered a technician to site for further troubleshooting.
01/08/2022 16:50 UTC A hardware fault detected in our sub provider’s network. Replacement unit has been ordered and will be installed tomorrow.
02/08/2022 08:50 UTC Estimated time of repair has been pushed up since the package didnt arrive on time this morning. Technician will perform the swap later in the day.
02/08/2022 16:50 UTC The ETR has been changed due to further delays in delivery. The swap will be performed during the evening.
02/08/2022 19:04 UTC Sub provider has performed hardware swap. The services are being monitored.
03/08/2022 07:33 UTC Outage is resolved and services are restored after the hardware replacement. If you still experience any issues please contact GlobalConnect Service Desk.