Friday 29th July 2022

IP-Only Fibernät Automatiskt uppdatering: NYKVARN

Ticket Number: INC2048375
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: NYKVARN
Occured: 29/07/2022 08:08 UTC
Estimated Time of Repair: 30/07/2022 16:00 UTC
Service(s) Restored: 30/07/2022 12:58 UTC

Details:
29/07/2022 08:08 UTC We currently have an outage, troubleshooting is ongoing.
29/07/2022 08:43 UTC A field technician ordered to site for troubleshooting. ETA 4 hours
29/07/2022 15:53 UTC A disturbance detected in our sub provider’s network. Troubleshooting is ongoing with sub provider
30/07/2022 08:36 UTC Troubleshooting is ongoing with sub-provider.
30/07/2022 11:44 UTC The estimated time of repair is pushed back because the fault was more substantial than initial estimates.
30/07/2022 13:15 UTC Outage is resolved and services are restored after the cable fault was fixed by sub-provider. If you still experience any issues please contact GlobalConnect Service Desk.