Ticket Number: 000000000985720
Business Area: DATACOMMUNICATIONS
Fault Type: OUTAGE
Occured: 21/11/2020 23:08 UTC
Estimated Time of Repair: 22/11/2020 15:00 UTC
Service(s) Restored: 23/11/2020 11:30 UTC
21/11/2020 23:40 UTC We currently have an outage, troubleshooting is ongoing.
21/11/2020 23:54 UTC Estimated time of repair has been updated since we wont have access to the location until Sunday.
22/11/2020 10:52 UTC Local contact secured for access to site, Technician dispatched, ETA 4 hours.
22/11/2020 12:34 UTC A waterleak was located which damaged our equipment on site, technician is trying to remedy the issue, might need to replace hardware entirely.
22/11/2020 13:41 UTC Hardware on site needed to be replaced, new hardware configured and is currently on the way to site for testing, ETR is subject to change past current ETR set to 16:00.
22/11/2020 14:52 UTC Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk.
23/11/2020 11:42 UTC Faulty configuration was found, end-customers didn’t receive any IP-addresses.
Outage is resolved and services are restored after the configuration error was remedied. If you still experience any issues please contact GlobalConnect Service Desk.