Ticket Number: 000000000985713
Business Area: DATACOMMUNICATIONS
Fault Type: OUTAGE
Location: DENMARK, GERMANY
Occured: 21/11/2020 22:32 UTC
Estimated Time of Repair: 22/11/2020 09:00 UTC
Service(s) Restored: 22/11/2020 08:26 UTC
21/11/2020 22:36 UTC We currently have an outage, troubleshooting is ongoing.
21/11/2020 22:39 UTC A disturbance detected in our sub provider’s network. Troubleshooting is ongoing with sub provider
22/11/2020 00:25 UTC Technician measured location of potential cable cut. Technician is on his way to locate fault.
22/11/2020 00:55 UTC Technician confirms cable cut and excavation work is required. Excavator has been ordered to site.
22/11/2020 01:42 UTC The excavator is scheduled to arrive in roughly an hour.
22/11/2020 02:33 UTC The cable has been excavated and evidence of rodent damage has been seen. The technician is searching for additional damage to the cable before starting splicing.
22/11/2020 03:54 UTC Repair work is ongoing.
22/11/2020 05:33 UTC Some services are restored but more damages have been found on the cable. This was anticipated and thus the ETR remains.
22/11/2020 08:12 UTC Several services have been restored, technician on site inform that they are close to completing work, more information will be sent shortly.
22/11/2020 08:34 UTC All services are restored. Fiber has been repaired.