Ticket Number: 000000000984900
Business Area: DATACOMMUNICATIONS
Fault Type: OUTAGE
Occured: 19/11/2020 15:44 UTC
Estimated Time of Repair: 19/11/2020 21:30 UTC
Service(s) Restored: 19/11/2020 20:35 UTC
19/11/2020 15:49 UTC We currently have an outage, troubleshooting is ongoing.
19/11/2020 16:10 UTC A field technician dispatched to continue troubleshooting. ETA 2 hours
19/11/2020 16:32 UTC Additional affected services added.
19/11/2020 17:17 UTC Technician onsite troubleshooting ongoing.
19/11/2020 17:40 UTC Services are gradually being restored.
19/11/2020 18:09 UTC Not all services was restored by the actions taken, technician sent to next site to continue troubleshooting this issue. ETA 45 minutes.
19/11/2020 19:05 UTC The estimated time of repair is pushed back because the fault was more substantial than initial estimates.
19/11/2020 20:05 UTC All but one service restored. Technician sent to last node to continue troubleshooting. ETA 1 hour
19/11/2020 20:40 UTC Outage is resolved and services are restored after the configuration error was remedied. If you still experience any issues please contact GlobalConnect Service Desk.