Thursday 19th November 2020

IP-Only Fibernät Automatiskt uppdatering: JÄRPEN

Ticket Number: 000000000984255
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: JÄRPEN
Occured: 19/11/2020 04:11 UTC
Estimated Time of Repair: 19/11/2020 16:30 UTC
Service(s) Restored: 19/11/2020 15:18 UTC

Details:
19/11/2020 04:12 UTC We currently have an outage, troubleshooting is ongoing.
19/11/2020 04:14 UTC There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue.
19/11/2020 08:04 UTC There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue.
19/11/2020 09:16 UTC Outage is resolved and services are restored after the power outage was remedied. If you still experience any issues please contact GlobalConnect Service Desk.
19/11/2020 09:28 UTC Outage is resolved and services are restored after the power outage was remedied.

But there is still one equipment that isn’t responding in postal area: 83005.
19/11/2020 09:28 UTC A field technician ordered to site for troubleshooting. ETA 4 hours
19/11/2020 14:42 UTC Technician onsite troubleshooting ongoing.
19/11/2020 15:20 UTC Outage is resolved and services are restored but the cause is unknown. The services are being monitored and troubleshooting is continued to find the cause of the incident.