Ticket Number: 000000000984216
Business Area: DATACOMMUNICATIONS
Fault Type: OUTAGE
Location: ÅKARP, LJUNGBY, HAMNEDA
Occured: 18/11/2020 20:41 UTC
Estimated Time of Repair: 19/11/2020 07:00 UTC
Service(s) Restored: 19/11/2020 04:43 UTC
18/11/2020 20:56 UTC We currently have an outage, troubleshooting is ongoing.
18/11/2020 21:43 UTC A disturbance detected in our sub provider’s network. Troubleshooting is ongoing with sub provider
19/11/2020 00:36 UTC Subprovider is working on a cable fault. A previously damage cable has now been cut for repair which has led to added affected circuits. We have requested priotiry for our affected circuits.
19/11/2020 01:04 UTC Subprovider has informed us that they expect splicing to begin at 02:30 CET.
19/11/2020 03:14 UTC Most services have already been restored but there are still some affected customers who will be restored as the splicing continues.
19/11/2020 04:43 UTC Services are restored. Awaiting confirmation from sub provider that the outage is solved to close this ticket.
19/11/2020 05:07 UTC Outage is resolved and services are restored after the cable fault was fixed. If you still experience any issues please contact GlobalConnect Service Desk.