Ticket Number: INC000005621971
Business Area: DATACOMMUNICATIONS
Fault Type: OUTAGE
Location: KLEVSHULT – SKILLINGARYD
Occured: 17/10/2020 10:24 UTC
Estimated Time of Repair: 18/10/2020 15:00 UTC
Service(s) Restored: 18/10/2020 00:35 UTC
17/10/2020 10:32 UTC We currently have an outage, troubleshooting is ongoing.
17/10/2020 12:03 UTC A field technician dispatched to continue troubleshooting. ETA 2 hours
17/10/2020 15:07 UTC Troubleshooting is ongoing.
17/10/2020 16:36 UTC A hardware fault detected. Replacement unit has been ordered.
Due to the prevailing pandemic in combination with the location of the equipment, the transport options are extremely limited and reduced – which unfortunately means a delayed ETR until tomorrow.
18/10/2020 00:35 UTC Outage is resolved and services are restored after the hardware replacement. If you still experience any issues please contact GlobalConnect Service Desk.