Ticket Number: INC000005621969
Business Area: DATACOMMUNICATIONS
Fault Type: OUTAGE
Occured: 17/10/2020 07:41 UTC
Estimated Time of Repair: 18/10/2020 21:00 UTC
Service(s) Restored: 18/10/2020 19:50 UTC
17/10/2020 07:50 UTC We currently have an outage, troubleshooting is ongoing.
17/10/2020 08:25 UTC A field technician ordered to site for troubleshooting. ETA 2 hours
17/10/2020 11:00 UTC The cause of the disturbance is not yet identified. Estimated time of repair is pushed back and troubleshooting is still ongoing.
17/10/2020 12:48 UTC A hardware fault detected.
17/10/2020 14:43 UTC Replacement equipment ordered. Due to the prevailing pandemic in combination with the location of the equipment, the transport options are extremely limited and reduced – which unfortunately means a delayed ETR until tomorrow.
18/10/2020 17:22 UTC The technician has received the replacement hardware and is currently on his way to the location of the site.
18/10/2020 19:11 UTC Still awaiting technician.
18/10/2020 19:50 UTC Outage is resolved and services are restored after the hardware replacement. If you still experience any issues please contact GlobalConnect Service Desk.