Ticket Number: INC000005621836
Business Area: DATACOMMUNICATIONS
Fault Type: OUTAGE
Occured: 15/10/2020 19:03 UTC
Estimated Time of Repair: 16/10/2020 20:00 UTC
Service(s) Restored: 16/10/2020 19:05 UTC
15/10/2020 19:46 UTC We currently have an outage, troubleshooting is ongoing.
15/10/2020 20:48 UTC A field technician ordered to site for troubleshooting. ETA 4 hours
16/10/2020 00:06 UTC Awaiting delivery of replacement equipment and parts.
16/10/2020 08:09 UTC Replacement unit has been ordered. Awaiting delivery.
16/10/2020 10:32 UTC Replacement unit has been packed.
Delivery is estimated to arrive at site around 2020-10-16 16:00 CEST.
16/10/2020 15:17 UTC There has been some delay in the transport. Delivery is estimated to arrive at site around 2020-10-16 21:00 CEST.
16/10/2020 19:09 UTC Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk.