Ticket Number: 000000000950017
Business Area: DATACOMMUNICATIONS
Fault Type: OUTAGE
Occured: 14/10/2020 07:31 UTC
Estimated Time of Repair: 14/10/2020 19:00 UTC
Service(s) Restored: 14/10/2020 17:44 UTC
14/10/2020 08:20 UTC We currently have an outage, troubleshooting is ongoing.
14/10/2020 09:37 UTC A field technician dispatched to continue troubleshooting.
14/10/2020 11:49 UTC Field technician onsite, troubleshooting ongoing.
14/10/2020 12:29 UTC A hardware fault detected. Replacement unit has been ordered.
14/10/2020 17:15 UTC Replacement equipment and parts have arrived.
14/10/2020 17:37 UTC Technician initiates work to replace hardware.
14/10/2020 17:48 UTC Outage is resolved and services are restored after the hardware replacement. If you still experience any issues please contact GlobalConnect Service Desk.