Ticket Number: INC000005621424
Business Area: DATACOMMUNICATIONS
Fault Type: OUTAGE
Occured: 12/10/2020 21:42 UTC
Estimated Time of Repair: 13/10/2020 12:00 UTC
Service(s) Restored: 13/10/2020 11:21 UTC
12/10/2020 21:46 UTC We currently have an outage, troubleshooting is ongoing.
12/10/2020 22:15 UTC A field technician ordered to site for troubleshooting. ETA 4 hours.
13/10/2020 01:32 UTC Awaiting delivery of replacement equipment and parts.
13/10/2020 06:12 UTC Replacement equipment and parts have been sent. ETA 2 hours
13/10/2020 08:45 UTC Replacement equipment and parts have arrived.
13/10/2020 10:12 UTC The estimated time of repair is pushed back because the fault was more substantial than initial estimates.
13/10/2020 11:21 UTC All services are restored.