Ticket Number: 000000000765327
Business Area: DATACOMMUNICATIONS
Fault Type: OUTAGE
Location: ÅRE, DUVED
Occured: 12/10/2020 08:24 UTC
Estimated Time of Repair: 14/10/2020 12:00 UTC
Service(s) Restored: 14/10/2020 10:38 UTC
12/10/2020 08:26 UTC We currently have an outage, troubleshooting is ongoing.
12/10/2020 08:47 UTC Technician is on site and is troubleshooting.
12/10/2020 10:59 UTC Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk.
12/10/2020 12:14 UTC End customers inform outage still in progress. Another part of the line needs further troubleshooting, a technician will be dispatched for further troubleshooting.
12/10/2020 13:21 UTC Troubleshooting continues tomorrow.
13/10/2020 06:44 UTC A field technician ordered to site for troubleshooting. ETA one hour
13/10/2020 06:46 UTC Updated the extent of affected customers and equipment.
13/10/2020 08:09 UTC Troubleshooting is ongoing.
13/10/2020 09:06 UTC Troubleshooting is ongoing with technicians on site.
13/10/2020 11:36 UTC Investigation for finding an alternative solution has taken place together with technician on site. Troubleshooting is ongoing.
13/10/2020 11:36 UTC The estimated time of repair is pushed back because the fault was more substantial than initial estimates.
13/10/2020 13:38 UTC The alternative solution is now active and all services have been restored. The circuit will be monitored until tomorrow.
13/10/2020 13:39 UTC The estimated time of repair is pushed back for monitoring of the circuit.
14/10/2020 10:38 UTC Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk.