Ticket Number: INC2009187
Business Area: DATACOMMUNICATIONS
Fault Type: OUTAGE
Occured: 10/01/2022 13:40 UTC
Estimated Time of Repair: 11/01/2022 05:00 UTC
Service(s) Restored: 11/01/2022 04:53 UTC
10/01/2022 14:18 UTC We currently have an outage, troubleshooting is ongoing.
10/01/2022 14:24 UTC Suspected cable fault. Troubleshooting is ongoing.
10/01/2022 15:49 UTC A field technician dispatched to continue troubleshooting. ETA 5 hours
10/01/2022 17:03 UTC We have gotten confirmation that the outage is caused by a fibre cut caused excavation. Field tech still on their way to fault site to commence repair work. ETA 4 hours.
10/01/2022 18:03 UTC Splicing team still en route to fault location. ETA 3 hours.
10/01/2022 19:00 UTC Splicing team still en route to fault location. ETA 2 hours.
10/01/2022 20:24 UTC Splicing team still en route to fault location. ETA 1 hour.
10/01/2022 21:10 UTC Technician has begun preparations for splicing the fiber.
10/01/2022 22:10 UTC Technician has informed us their preparations are almost complete and expect to have begun splicing within 30 minutes.
10/01/2022 22:58 UTC Technicians found out when splicing was to begin that the color code on the cable was incorrect. The preparations have been made for wrong damaged cable. The correct cable has been found hidden in a different pipe and technicians will begin preparations for splicing. Awaiting new ETR.
10/01/2022 23:56 UTC Preparations are complete and splicing should commence in approximately 15 minutes. Technicians expect to be finished by 05:00 CET.
11/01/2022 00:54 UTC Splicing is ongoing.
11/01/2022 02:09 UTC Splicing is ongoing.
11/01/2022 02:59 UTC Several services have been restored and further services will be restored as splicing is ongoing
11/01/2022 03:25 UTC The splicing is taking longer than expected. ETR estimated 06:00 CET.
11/01/2022 04:08 UTC Splicing is ongoing.
11/01/2022 04:53 UTC Outage is resolved and services are restored after the cable fault was fixed. If you still experience any issues please contact GlobalConnect Service Desk.