Ticket Number: INC000005617076
Business Area: DATACOMMUNICATIONS
Fault Type: OUTAGE
Occured: 16/09/2020 03:21 UTC
Estimated Time of Repair: 16/09/2020 13:00 UTC
Service(s) Restored: 16/09/2020 12:15 UTC
16/09/2020 07:06 UTC We currently have an outage, troubleshooting is ongoing.
16/09/2020 09:12 UTC Suspected hardware fault. Troubleshooting is ongoing.
16/09/2020 09:16 UTC A hardware fault detected. Replacement unit has been ordered.
16/09/2020 10:08 UTC Awaiting delivery of replacement equipment and parts. Technician en route to site as well.
16/09/2020 12:10 UTC Technician is working on the equipment to swap faulty hardware. Disruptions may occur.
16/09/2020 12:20 UTC Outage is resolved and services are restored. If you still experience any issues please contact IP-Only Service Desk.