Ticket Number: 000000000931403
Business Area: DATACOMMUNICATIONS
Fault Type: OUTAGE
Occured: 14/09/2020 08:50 UTC
Estimated Time of Repair: 14/09/2020 18:00 UTC
Service(s) Restored: 14/09/2020 17:23 UTC
14/09/2020 09:30 UTC We currently have an outage, troubleshooting is ongoing.
14/09/2020 09:31 UTC A disturbance detected in our sub provider’s network. Troubleshooting is ongoing with sub provider
14/09/2020 10:16 UTC Cable fault detected with sub provider. Technician en route.
14/09/2020 11:21 UTC Technicians are onsite. Troubleshooting is ongoing.
14/09/2020 11:58 UTC Cable splicing has begun.
14/09/2020 16:02 UTC Repair work is ongoing.
14/09/2020 17:34 UTC Outage is resolved and services are restored after the cable fault was fixed. If you still experience any issues please contact IP-Only Service Desk.