Ticket Number: INC000005616658
Business Area: DATACOMMUNICATIONS
Fault Type: OUTAGE
Occured: 13/09/2020 14:52 UTC
Estimated Time of Repair: 14/09/2020 14:00 UTC
Service(s) Restored: 14/09/2020 12:37 UTC
13/09/2020 15:07 UTC We currently have an outage, troubleshooting is ongoing.
13/09/2020 15:32 UTC A field technician ordered to site for troubleshooting. ETA 2 Hours
13/09/2020 16:54 UTC A disturbance detected in our sub provider’s network. Troubleshooting is ongoing with sub provider, no ETR available.
13/09/2020 17:07 UTC Confirmed cable damage. Repair work is ongoing.
13/09/2020 23:17 UTC Because of issues in aquiring an excavator and issues with sight during the night the restoration process is on pause until the morning. The technicians are continuing excavating and splicing during the morning. The ETR is set at lunch the 14th.
14/09/2020 07:13 UTC Suprovider are currently working with resolving fault within their network.
New ETR 16:00 CEST 14/9-20
14/09/2020 11:36 UTC Repair work is ongoing.
14/09/2020 12:58 UTC Services are restored. Awaiting confirmation from sub provider that the outage is solved to close this ticket.