Ticket Number: INC000005616644
Business Area: DATACOMMUNICATIONS
Fault Type: OUTAGE
Occured: 11/09/2020 23:28 UTC
Estimated Time of Repair: 12/09/2020 18:45 UTC
Service(s) Restored: 12/09/2020 16:57 UTC
11/09/2020 23:40 UTC We currently have an outage, troubleshooting is ongoing.
12/09/2020 00:28 UTC A field technician ordered to site for troubleshooting. ETA 4 hours
12/09/2020 04:33 UTC A hardware fault detected. Troubleshooting is continuing.
12/09/2020 04:33 UTC The estimated time of repair is pushed back because the fault was more substantial than initial estimates.
12/09/2020 06:41 UTC Replacement parts has been ordered.
ETA: 6 hours.
12/09/2020 13:29 UTC Awaiting delivery of replacement equipment, spareparts are en route and is expected to arrive shortly.
12/09/2020 15:26 UTC Replacement equipment and parts have arrived. Technician arriving within 20 minutes.
ETR pushed forward for swap of parts due to unforseen delays and traffic.
12/09/2020 16:18 UTC Technician initiated work to replace hardware a short while ago.
12/09/2020 16:53 UTC The estimated time of repair is pushed back because the fault was more substantial than initial estimates.
12/09/2020 17:11 UTC Outage is resolved and services are restored. If you still experience any issues please contact IP-Only Service Desk.