Ticket Number: INC2003961
Business Area: DATACOMMUNICATIONS
Fault Type: OUTAGE
Occured: 08/12/2021 10:29 UTC
Estimated Time of Repair: 09/12/2021 17:00 UTC
Service(s) Restored: 09/12/2021 13:30 UTC
08/12/2021 10:52 UTC We currently have an outage, troubleshooting is ongoing.
08/12/2021 13:21 UTC A field technician dispatched to continue troubleshooting.
08/12/2021 14:02 UTC A hardware fault detected. Technician has left to retrieve a replacement unit.
08/12/2021 17:40 UTC The estimated time of repair is pushed back because the fault was more substantial than initial estimates. Additional replacement equipment is dispatched.
09/12/2021 00:15 UTC Awaiting delivery of replacement equipment and parts.
09/12/2021 00:47 UTC Technician initiates work to replace hardware.
09/12/2021 01:32 UTC Technician is still working to replace hardware.
09/12/2021 02:05 UTC Troubleshooting is ongoing.
09/12/2021 03:01 UTC Repair work is ongoing.
09/12/2021 05:16 UTC Some services restored, work is ongoing to fully restore all affected services.
Expected ETR moved forward.
09/12/2021 06:01 UTC Repair work is ongoing.
09/12/2021 07:36 UTC Repair work is underway to restore service to customers that are still experiencing outages.
09/12/2021 12:36 UTC Repair work is ongoing.
09/12/2021 13:32 UTC Outage is resolved and services are restored after the hardware replacement. If you still experience any issues please contact GlobalConnect Service Desk.