Ticket Number: INC203758
Business Area: DATACOMMUNICATIONS
Fault Type: OUTAGE
Occured: 07/12/2021 20:50 UTC
Estimated Time of Repair: 08/12/2021 05:00 UTC
Service(s) Restored: 07/12/2021 23:36 UTC
07/12/2021 20:56 UTC Technician on site and troubleshooting is ongoing, we have lost contact with the distribution unit.
07/12/2021 21:26 UTC A hardware fault detected. Replacement unit work in progress.
07/12/2021 23:49 UTC Outage is resolved and services are restored but the cause is unknown. The services are being monitored and troubleshooting is continued to find the cause of the incident.