Ticket Number: INC2002997
Business Area: DATACOMMUNICATIONS
Fault Type: OUTAGE
Occured: 05/12/2021 20:57 UTC
Estimated Time of Repair: 06/12/2021 13:00 UTC
Service(s) Restored: 06/12/2021 02:58 UTC
05/12/2021 21:15 UTC We currently have an outage, troubleshooting is ongoing.
05/12/2021 21:39 UTC A field technician ordered to site for troubleshooting.
05/12/2021 22:17 UTC A disturbance detected in our sub provider’s network. Troubleshooting is ongoing with sub provider
05/12/2021 22:17 UTC The estimated time of repair is pushed back because the fault was more substantial than initial estimates.
06/12/2021 04:45 UTC Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk.