Ticket Number: INC1003090
Business Area: DATACOMMUNICATIONS
Fault Type: OUTAGE
Occured: 19/11/2021 10:42 UTC
Estimated Time of Repair: 21/11/2021 16:00 UTC
Service(s) Restored: 21/11/2021 13:08 UTC
19/11/2021 12:11 UTC We currently have an outage, troubleshooting is ongoing. Equipment failed after a power outage in the area. Technician is on his way out to site for further investigations.
19/11/2021 16:53 UTC The cause of the disturbance is not yet identified. Estimated time of repair is pushed back and troubleshooting is still ongoing.
19/11/2021 20:30 UTC The estimated time of repair is pushed back because the fault was more substantial than initial estimates.
20/11/2021 08:53 UTC The ETR has been moved forward due to problems with access to the equipment.
20/11/2021 12:28 UTC The estimated time of repair is pushed back because we’ve been unable to attain access to the premises where equipment is located.
Technician will be provided access tomorrow morning during daytime, when troubleshooting will continue.
21/11/2021 09:36 UTC Awaiting delivery of replacement equipment and parts.
21/11/2021 12:05 UTC Replacement equipment and parts have arrived.
21/11/2021 12:05 UTC Technician initiates work to replace hardware.
21/11/2021 13:22 UTC Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk.