Ticket Number: INC1002638
Business Area: DATACOMMUNICATIONS
Fault Type: OUTAGE
Occured: 11/10/2021 20:42 UTC
Estimated Time of Repair: 12/10/2021 09:00 UTC
Service(s) Restored: 12/10/2021 07:00 UTC
11/10/2021 21:18 UTC We currently have an outage, troubleshooting is ongoing.
12/10/2021 03:55 UTC A field technician ordered to site for troubleshooting during the morning.
12/10/2021 05:43 UTC A hardware fault detected. Replacement unit has been ordered.
12/10/2021 07:02 UTC Outage is resolved and services are restored after hardware replacement. If you still experience any issues please contact GlobalConnect Service Desk.