Ticket Number: INC1002631
Business Area: DATACOMMUNICATIONS
Fault Type: OUTAGE
Occured: 11/10/2021 11:03 UTC
Estimated Time of Repair: 12/10/2021 12:00 UTC
Service(s) Restored: 12/10/2021 00:50 UTC
11/10/2021 11:13 UTC We currently have an outage, troubleshooting is ongoing.
11/10/2021 12:07 UTC A field technician ordered to site for troubleshooting. ETA 4 hours
11/10/2021 18:22 UTC Technician measured location of potential cable cut at our subprovider. Technician is heading for other endpoint to confirm.
Estimated time of repair has been pushed until tomorrow.
11/10/2021 19:17 UTC A disturbance detected in our sub provider’s network. Troubleshooting is ongoing with sub provider
12/10/2021 01:33 UTC Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk.