Monday 11th October 2021

IP-Only Fibernät Automatiskt uppdatering: ESKILSTUNA - LÖVHULTA

Ticket Number: INC1002630
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: ESKILSTUNA – LÖVHULTA
Occured: 11/10/2021 09:58 UTC
Estimated Time of Repair: 12/10/2021 15:00 UTC
Service(s) Restored: 12/10/2021 13:20 UTC

Details:
11/10/2021 10:19 UTC We currently have an outage, troubleshooting is ongoing.
11/10/2021 12:16 UTC There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue within the next six hours.
11/10/2021 17:51 UTC The estimated time of repair is pushed back because the fault was more substantial than initial estimates.
Troubleshooting continues tomorrow.
11/10/2021 17:54 UTC Ticket was closed by misstake.
Troubleshooting continues tomorrow.
12/10/2021 05:36 UTC A hardware fault detected. Replacement unit has been ordered.
12/10/2021 11:35 UTC Awaiting delivery of replacement equipment and parts.
12/10/2021 12:35 UTC One of the replacement equipments was faulty and new item is being located.
12/10/2021 13:21 UTC Outage is resolved and services are restored after the hardware replacement. If you still experience any issues please contact GlobalConnect Service Desk.