Ticket Number: INC1002627
Business Area: DATACOMMUNICATIONS
Fault Type: OUTAGE
Occured: 11/10/2021 06:56 UTC
Estimated Time of Repair: 11/10/2021 17:00 UTC
Service(s) Restored: 11/10/2021 15:15 UTC
11/10/2021 07:10 UTC Fault report established with sub provider.
A field technician ordered to site for troubleshooting.
11/10/2021 07:27 UTC Added more customers and contacts affected by the disturbance.
11/10/2021 09:19 UTC Technician on site and OTDR-measurement is being performed.
11/10/2021 10:36 UTC Technician measured location of potential cable cut. Technician is on his way to locate fault.
11/10/2021 12:35 UTC Technician confirms cable cut and starts the repair.
11/10/2021 14:50 UTC Services are restored. Awaiting confirmation from sub provider that the outage is solved to close this ticket.
11/10/2021 15:19 UTC Outage is resolved and services are restored after the cable fault was fixed. If you still experience any issues please contact GlobalConnect Service Desk.