Ticket Number: INC1001804
Business Area: DATACOMMUNICATIONS
Fault Type: QUALITY ISSUES
Occured: 16/07/2021 08:00 UTC
Estimated Time of Repair: 22/07/2021 20:00 UTC
Service(s) Restored: 22/07/2021 14:00 UTC
19/07/2021 12:31 UTC Technician cleaned the fiber and replaced an old APC patch, lightlevels has been greatly improved. Extended monitoring phase for 24h for quality assurance.
20/07/2021 15:34 UTC Technician dispatched for further troubleshooting, service disruption may occur.
20/07/2021 16:15 UTC New hardware for replacement sent to local technician office, no further disruptions expected until 22/7.
20/07/2021 19:48 UTC We currently have an outage, that is causing disturbances/bitfaults in services. Technician is booked for troubleshooting on site. New information as it was unnanounced due to errors.
22/07/2021 14:13 UTC Outage is resolved and services are restored after the hardware replacement. If you still experience any issues please contact GlobalConnect Service Desk.