Ticket Number: INC1001841
Business Area: DATACOMMUNICATIONS
Fault Type: OUTAGE
Occured: 16/07/2021 11:00 UTC
Estimated Time of Repair: 20/07/2021 18:00 UTC
Service(s) Restored: 20/07/2021 18:00 UTC
19/07/2021 11:13 UTC We currently have an outage, the hardware on site has technical issues, we are working to remedy the problem.
19/07/2021 12:58 UTC We have dispatched replacement hardware to site, delivery ongoing. No ETR available.
20/07/2021 01:11 UTC Awaiting delivery of replacement equipment and parts.
20/07/2021 09:19 UTC Replacement equipment and parts have arrived. Field technician en route to site ETA 13:00
20/07/2021 13:06 UTC Technician on site and troubleshooting hardware is ongoing, no ETR available.
20/07/2021 16:44 UTC The new hardware is still being installed and configured. You may experience the services going down and coming back up in the meantime.
20/07/2021 18:01 UTC Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk.