Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.
Ticket number: INC2345670
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Germany – Achim / Heidenau
Occured: 2025-01-01 20:20 CET/CEST
Service(s) restored: 2025-01-02 19:25 CET/CEST
History:
2025-01-02 19:47 – RFO:
What was the fault?
– Damaged fiber cable
What caused the fault?
– Unknown
How was the fault fixed?
– Circuit moved from vendor cable to Globalconnect cable.
Is this a permanent solution?
– Yes
2025-01-02 19:46 – Outage is resolved and services are restored after the cable fault was fixed.
2025-01-02 17:58 – Technicians have arrived on site and have begun troubleshooting.
2025-01-02 17:32 – The technicians will arrive on site shortly.
2025-01-02 15:51 – Technicians ETA to site is now 1 hour.
2025-01-02 13:01 – Technician has been dispatched for further troubleshooting. Estimated ETA is 4 hours.
2025-01-02 10:55 – Troubleshooting is ongoing with sub provider and field technician is dispatched // Felsökning pågår med underleverantör och fälttekniker är beställd.
2025-01-02 06:31 – A disturbance detected in our sub provider’s network. Troubleshooting is ongoing with sub provider and field technician is dispatched // Felet har lokaliserats vara hos vår underleverantör. Felsökning pågår med underleverantör, fälttekniker är beställd.
2025-01-02 04:47 – Communication issues with our sub-provider is leading to unexpected delays, we apologize for the inconvenience this delay may cause // Kommunikation med vår underleverantör leder till oväntade förseningar, vi ber om ursäkt för besvär denna försening kan orsaka
2025-01-02 03:47 – Communication issues with our sub-provider is leading to unexpected delays, we apologize for the inconvenience this delay may cause // Kommunikation med vår underleverantör leder till oväntade förseningar, vi ber om ursäkt för besvär denna försening kan orsaka
2025-01-02 02:35 – A disturbance detected in our sub provider’s network. Troubleshooting is ongoing with sub provider // Felet har lokaliserats vara hos vår underleverantör. Felsökning pågår med underleverantör
2025-01-02 01:35 – A disturbance detected in our sub provider’s network. Troubleshooting is ongoing with sub provider // Felet har lokaliserats vara hos vår underleverantör. Felsökning pågår med underleverantör
2025-01-02 00:35 – A disturbance detected in our sub provider’s network. Troubleshooting is ongoing with sub provider // Felet har lokaliserats vara hos vår underleverantör. Felsökning pågår med underleverantör
2025-01-01 23:36 – A disturbance detected in our sub provider’s network. Troubleshooting is ongoing with sub provider // Felet har lokaliserats vara hos vår underleverantör. Felsökning pågår med underleverantör
2025-01-01 22:34 – A disturbance detected in our sub provider’s network. Troubleshooting is ongoing with sub provider // Felet har lokaliserats vara hos vår underleverantör. Felsökning pågår med underleverantör
2025-01-01 21:34 – A disturbance detected in our sub provider’s network. Troubleshooting is ongoing with sub provider // Felet har lokaliserats vara hos vår underleverantör. Felsökning pågår med underleverantör
2025-01-01 20:29 – A disturbance detected in our sub provider’s network. Troubleshooting is ongoing with sub provider // Felet har lokaliserats vara hos vår underleverantör. Felsökning pågår med underleverantör