Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.
Ticket number: INC2305731
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Sundbyberg
Occured: 2024-09-26 19:54 CET/CEST
Service(s) restored: 2024-09-30 16:11 CET/CEST
History:
2024-09-30 16:10 – Outage is resolved and services are restored. // Driftstörning avhjälpt och tjänster återställda.
RFO:
What was the fault?
– Cable breakage.
What caused the fault?
– Rat chewed the fiber.
How was the fault fixed?
– Sub-provider repaired their cable.
Is this a permanent solution?
– Yes
2024-09-30 07:50 – Subprovider is troubleshooting. // Underleverantör felsöker.
2024-09-27 16:01 – A disturbance detected in our sub provider’s network. Troubleshooting is ongoing with sub provider // Felet har lokaliserats vara hos vår underleverantör. Felsökning pågår med underleverantör
2024-09-27 06:12 – A field technician ordered to site for troubleshooting. // Fälttekniker beställd för felsökning på plats.
2024-09-26 20:43 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.
Ticket number: INC2305588
Location: Norrtälje
Description: Multiple customer affecting fault
Fault type: Currently unknown
Occurred: 2024-09-26 13:04 CET/CEST
Estimated Time of Repair: To be announced
Status: Troubleshooting in progress
Next update: 2024-09-26 20:00 CET/CEST
Last update(s):
2024-09-26 14:15 – Outage is resolved and services are restored. // Driftstörning avhjälpt och tjänster återställda.
2024-09-26 13:38 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.
Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.
Ticket number: INC2305522
Fault type: Hardware card error
Description: Multiple customer affecting fault
Location: Uppsala
Occured: 2024-09-26 09:38 CET/CEST
Service(s) restored: 2024-10-01 11:38 CET/CEST
History:
2024-10-01 11:38 – Outage is resolved and services are restored after the configuration error was remedied. If you still experience any issues please contact GlobalConnect Service Desk. // Driftstörning avhjälpt och tjänster återställda efter att konfigurationsfel korrigerades. Upplever ni fortfarande några problem så kontakta GlobalConnect Servicedesk.
2024-09-30 19:34 – Faulty hardware has been replaced, parts of service has been restored but there is still parts that are down. Troubleshooting is ongoing. // Trasig utrustning har bytts ut, en del av tjänsterna är nu återställda dock kvarstår fel med resterande. Felsökning pågår.
2024-09-30 11:21 – Replacement equipment and parts have arrived. // Ersättningsutrustning och reservdelar har kommit fram.
2024-09-26 13:18 – A hardware fault detected. Replacement unit has been ordered. // Hårdvarufel lokaliserat. Ersättningsutrustning beställd.
2024-09-26 12:25 – A field technician ordered to site for troubleshooting. // Fälttekniker beställd för felsökning på plats.
2024-09-26 11:44 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.
Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.
Ticket number: INC2305498
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Särna
Occured: 2024-09-26 10:01 CET/CEST
Service(s) restored: 2024-09-26 12:00 CET/CEST
History:
2024-09-26 13:53 – RFO:
What was the fault?
– [Power outage]
What caused the fault?
– [Power provider fault]
How was the fault fixed?
– [ower outage restored ]
Is this a permanent solution?
– [Yes]
2024-09-26 11:29 – There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue. // Det är för närvarande ett strömavbrott i området som påverkar vår nätverksutrustning. Nätägaren arbetar med att avhjälpa felet.
Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.
Ticket number: INC2305469
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Kungsbacka
Occured: 2024-09-26 09:24 CET/CEST
Service(s) restored: 2024-09-26 13:18 CET/CEST
History:
2024-09-26 14:00 – RFO:
What was the fault?
– [Power outage]
What caused the fault?
– [Power provider fault]
How was the fault fixed?
– [Power outage restored]
2024-09-26 13:59 – All services are restored. // Alla tjänster är återställda
2024-09-26 11:11 – There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue. // Det är för närvarande ett strömavbrott i området som påverkar vår nätverksutrustning. Nätägaren arbetar med att avhjälpa felet. ETR: 15:00
Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.
Ticket number: INC2305460
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Åkersberga/Ljusterö/Vallentuna
Occured: 2024-09-25 10:00 CET/CEST
Service(s) restored: 2024-09-26 15:29 CET/CEST
History:
2024-09-26 15:31 – Outage is resolved and services are restored after the configuration error was remedied. // Driftstörning avhjälpt och tjänster återställda efter att konfigurationsfel korrigerades.
RFO:
What was the fault?
– Configuration error after planned work.
What caused the fault?
– Planned work.
How was the fault fixed?
– Configuration was adjusted.
Is this a permanent solution?
– Yes
2024-09-26 10:46 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.
Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.
Ticket number: INC2305321
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Alnarp
Occured: 2024-09-26 06:57 CET/CEST
Service(s) restored: 2024-09-26 07:57 CET/CEST
History:
2024-09-26 09:26 – Outage is resolved and services are restored. // Driftstörning avhjälpt och tjänster återställda.
RFO:
What caused the fault?
– Cause unknown.
How was the fault fixed?
– Services restored without action.
Is this a permanent solution?
– Yes
2024-09-26 07:02 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.
Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.
Ticket number: INC2305299
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Klintehamn
Occured: 2024-09-26 00:37 CET/CEST
Service(s) restored: 2024-09-26 09:19 CET/CEST
History:
2024-09-26 09:18 – Outage is resolved and services are restored. // Driftstörning avhjälpt och tjänster återställda.
RFO:
What caused the fault?
– Faulty power supply.
How was the fault fixed?
-Faulty power supply replaced.
Is this a permanent solution?
– Yes
2024-09-26 06:26 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.
Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.
Ticket number: INC2305287
Fault type: Maintenance
Description: Multiple customer affecting fault
Location: Skäveryd
Occured: 2024-09-26 06:00 CET/CEST
Service(s) restored: 2024-09-26 08:00 CET/CEST
History:
2024-09-26 09:48 – Outage is resolved and services are restored. // Driftstörning avhjälpt och tjänster återställda.
RFO:
What caused the fault?
– Sub-provider delayed planned work.
How was the fault fixed?
– Sub-provider completed cable work.
Is this a permanent solution?
– Yes
2024-09-26 06:03 – We currently have an outage, earlier announced maintenance is not completed in time new ETR 10:00 // Vi har för närvarande en driftstörning. Det planerade arbetet har dragit övertiden och beräknas vara klart 10:00
Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.
Ticket number: INC2305197
Fault type: Power issue
Description: Multiple customer affecting fault
Location: Karlstad
Occured: 2024-09-25 17:05 CET/CEST
Service(s) restored: 2024-09-25 17:58 CET/CEST
History:
2024-09-25 18:13 – Outage is resolved and services are restored after the power outage was remedied. // Driftstörning avhjälpt och tjänster återställda efter att strömfel åtgärdades.
2024-09-25 17:57 – There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue. // Det är för närvarande ett strömavbrott i området som påverkar vår nätverksutrustning. Nätägaren arbetar med att avhjälpa felet.
Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.
Ticket number: INC2305114
Fault type: Power issue
Description: Multiple customer affecting fault
Location: Hässelby
Occured: 2024-09-25 14:08 CET/CEST
Service(s) restored: 2024-09-25 15:31 CET/CEST
History:
2024-09-25 15:56 – RFO:
What was the fault?
– Power outage.
What caused the fault?
– Power provider fault.
How was the fault fixed?
– [Power outage restored.
Is this a permanent solution?
– Yes
2024-09-25 15:55 – Outage is resolved and services are restored after the power outage was remedied. // Driftstörning avhjälpt och tjänster återställda efter att strömfel åtgärdades.
2024-09-25 15:13 – There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue. // Det är för närvarande ett strömavbrott i området som påverkar vår nätverksutrustning. Nätägaren arbetar med att avhjälpa felet.
Ticket number: INC2304990
Location: Örsundsbro
Description: Multiple customer affecting fault
Fault type: Power issue
Occurred: 2024-09-25 11:50 CET/CEST
Estimated Time of Repair: To be announced
Status: Troubleshooting in progress
Next update: 2024-09-25 18:30 CET/CEST
Last update(s):
2024-09-25 15:57 – Outage is resolved and services are restored after the power outage was remedied. // Driftstörning avhjälpt och tjänster återställda efter att strömfel åtgärdades.
2024-09-25 12:26 – There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue. // Det är för närvarande ett strömavbrott i området som påverkar vår nätverksutrustning. Nätägaren arbetar med att avhjälpa felet.
Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.
Ticket number: INC2304978
Fault type: Fiber break
Description: Multiple customer affecting fault
Location: GRÄNGESBERG
Occured: 2024-09-25 11:31 CET/CEST
Service(s) restored: 2024-09-25 20:31 CET/CEST
History:
2024-09-25 20:43 – Outage is resolved and services are restored after the cable fault was fixed. // Driftstörning avhjälpt och tjänster återställda efter att kabelfel åtgärdades.
2024-09-25 20:33 – Services are restored. Awaiting confirmation from sub provider that the outage is solved to close this ticket. // Tjänster återställda. Inväntar bekräftelse från underleverantör att felet är avhjälpt för att klarskriva.
2024-09-25 15:44 – Suspected cable fault. Troubleshooting is ongoing. // Felet misstänks bero på ett kabelfel. Felsökning pågår.
2024-09-25 12:19 – A disturbance detected in our sub provider’s network. Troubleshooting is ongoing with sub provider // Felet har lokaliserats vara hos vår underleverantör. Felsökning pågår med underleverantör
Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.
Ticket number: INC2304966
Fault type: Power issue
Description: Multiple customer affecting fault
Location: Simrishamn
Occured: 2024-09-25 10:02 CET/CEST
Service(s) restored: 2024-09-25 13:25 CET/CEST
History:
2024-09-25 13:35 – RFO:
What was the fault?
– Power outage
What caused the fault?
– Power outage
How was the fault fixed?
– Power outage restored.
Is this a permanent solution?
– Yes
2024-09-25 13:34 – Outage is resolved and services are restored after the power outage was remedied. // Driftstörning avhjälpt och tjänster återställda efter att strömfel åtgärdades.
2024-09-25 11:56 – There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue. // Det är för närvarande ett strömavbrott i området som påverkar vår nätverksutrustning. Nätägaren arbetar med att avhjälpa felet.
Ticket number: INC2304824
Location: Västervik
Description: Multiple customer affecting fault
Fault type: Currently unknown
Occurred: 2024-09-25 09:01 CET/CEST
Estimated Time of Repair: To be announced
Status: Troubleshooting in progress
Next update: 2024-09-25 16:00 CET/CEST
Last update(s):
2024-09-25 10:03 – Outage is resolved and services are restored. // Driftstörning avhjälpt och tjänster återställda.
2024-09-25 09:54 – A field technician ordered to site for troubleshooting. // Fälttekniker beställd för felsökning på plats
2024-09-25 09:08 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.
Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.
Ticket number: INC2304792
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Trollhättan
Occured: 2024-09-25 08:16 CET/CEST
Service(s) restored: 2024-09-25 12:24 CET/CEST
History:
2024-09-25 12:31 – Outage is resolved and services are restored. // Driftstörning avhjälpt och tjänster återställda.
RFO:
What was the fault?
– Power outage
What caused the fault?
– Power provider fault
How was the fault fixed?
– Power outage restored
Is this a permanent solution?
– Yes
2024-09-25 12:15 – There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue. // Det är för närvarande ett strömavbrott i området som påverkar vår nätverksutrustning. Nätägaren arbetar med att avhjälpa felet.
2024-09-25 08:49 – A field technician ordered to site for troubleshooting. // Fälttekniker beställd för felsökning på plats.
2024-09-25 08:28 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.
Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.
Ticket number: INC2304753
Fault type: Fiber break
Description: Multiple customer affecting fault
Location: Västra Sverige
Occured: 2024-09-25 07:36 CET/CEST
Service(s) restored: 2024-09-26 09:24 CET/CEST
History:
2024-09-26 11:07 – Outage is resolved and services are restored after the cable fault was fixed. // Driftstörning avhjälpt och tjänster återställda efter att kabelfel åtgärdades.
RFO:
What was the fault?
Cable cut.
What caused the fault?
Third party excavation.
How was the fault fixed?
Cable repair.
Is this a permanent solution?
No. Further error correction may be performed in a future planned work.
2024-09-26 09:31 – Fiber splicing is ongoing. // Kabelskarvning pågår.
2024-09-26 07:26 – Field technicians are on site. Repair work is ongoing. // Fälttekniker är på plats och reparationsarbetet fortsätter.
2024-09-26 01:34 – Due to the nature of the damage our sub provider will resume their repair work tomorrow morning at 07:00. // På grund av skadans omfattning så kommer vår underleverantör att fortsätta reparationsarbetet imorgon 07:00
2024-09-25 21:58 – Repair work is ongoing. // Reparationsarbetet fortsätter.
2024-09-25 20:02 – Repair work is ongoing. // Reparationsarbetet fortsätter.
2024-09-25 17:32 – Sub provider is still working on repairing the damaged cable. The damage is extensive and is taking a long time to repair. // Underleverantören arbetar fortfarande med att reparera kabelskadan. Skadorna är omfattande och tar lång tid att reparera.
2024-09-25 15:31 – Repair work is ongoing. // Reparationsarbetet fortsätter.
2024-09-25 13:01 – Sub provider is still working on repairing the cable damage. // Underleverantören arbetar fortfarande med att reparera kabelskadan.
2024-09-25 11:20 – Cable fault detected. Technicians are working on remedying the issue. // Kabelfel lokaliserat. Tekniker arbetar med att avhjälpa felet.
2024-09-25 08:25 – We have made a ticket towards our subprovider regarding this outage for further investigations. // Vi har felanmält detta vidare till underleverantör för vidare felsökning.
2024-09-25 07:59 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.
Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.
Ticket number: INC2304728
Fault type: Fiber work
Description: Multiple customer affecting fault
Location: Umeå
Occured: 2024-09-25 06:00 CET/CEST
Service(s) restored: 2024-09-25 06:47 CET/CEST
History:
2024-09-25 07:18 – Sub-provider has completed their planned work, services are restored. // Underleverantör är nu klara med sitt planerade arbete, tjänster återställda.
2024-09-25 04:53 – We currently have an outage caused by a planned work with reference CHG0106924 that has run into troubles and will not be completed within the time window. Sub-provider will continue troubleshooting and fault correction to complete the work in the morning. // Vi har för närvarande en driftstörning orsakad av ett planerat arbete med referens CHG0106924 som har stött på problem och inte kommer kunna avslutas inom det planerade fönstret. Vår underleverantör kommer att fortsätta felsökning och felavrättning för att avsluta arbetet under morgonen.
Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.
Ticket number: INC2304705
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Orsa
Occured: 2024-09-24 15:11 CET/CEST
Service(s) restored: 2024-09-25 11:54 CET/CEST
History:
2024-09-25 12:59 – Outage is resolved and services are restored. // Driftstörning avhjälpt och tjänster återställda.
RFO:
What caused the fault?
– Faulty hardware
How was the fault fixed?
– Equipment swapped
Is this a permanent solution?
– Yes
2024-09-25 09:03 – A field technician ordered to site for troubleshooting. // Fälttekniker beställd för felsökning på plats.
2024-09-24 21:43 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.
Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.
Ticket number: INC2304621
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Skövde
Occured: 2024-09-24 15:10 CET/CEST
Service(s) restored: 2024-09-25 01:11 CET/CEST
History:
2024-09-24 20:25 – Due to issue with access to site troubleshooting will be postponed until tomorrow. // På grund av problem med åtkomst till site så kommer felsökningen att skjutas upp till imorgon.
2024-09-24 20:20 – A field technician ordered to site for troubleshooting. // Fälttekniker beställd för felsökning på plats.
2024-09-24 18:04 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.
Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.
Ticket number: INC2304587
Fault type: Power issue
Description: Multiple customer affecting fault
Location: Örebro, Marieberg
Occured: 2024-09-24 16:35 CET/CEST
Service(s) restored: 2024-09-24 18:45 CET/CEST
History:
2024-09-24 19:40 – Outage is resolved and services are restored after the power outage was remedied. // Driftstörning avhjälpt och tjänster återställda efter att strömfel åtgärdades.
2024-09-24 17:03 – There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue. // Det är för närvarande ett strömavbrott i området som påverkar vår nätverksutrustning. Nätägaren arbetar med att avhjälpa felet.
Ticket number: INC2304536
Location: Örebro – Åbackegatan
Description: Multiple customer affecting fault
Fault type: Currently unknown
Occurred: 2024-09-24 14:47 CET/CEST
Estimated Time of Repair: To be announced
Status: Troubleshooting in progress
Next update: 2024-09-25 13:00 CET/CEST
Last update(s):
2024-09-25 07:30 – Outage is resolved and services are restored. // Driftstörning avhjälpt och tjänster återställda.
RFO:
What caused the fault?
– Cause unknown.
How was the fault fixed?
– Services restored without action.
Is this a permanent solution?
– Yes
2024-09-24 16:07 – Due to issue with access to site troubleshooting will be postponed until tomorrow. // På grund av problem med åtkomst till site så kommer felsökningen att skjutas upp till imorgon.
2024-09-24 15:02 – A field technician ordered to site for troubleshooting.// Fälttekniker beställd för felsökning på plats.
Ticket number: INC2304536
Location: Örebro
Description: Multiple customer affecting fault
Fault type: Currently unknown
Occurred: 2024-09-24 14:47 CET/CEST
Estimated Time of Repair: To be announced
Status: Troubleshooting in progress
Next update: 2024-09-25 13:00 CET/CEST
Last update(s):
2024-09-24 16:07 – Due to issue with access to site troubleshooting will be postponed until tomorrow. // På grund av problem med åtkomst till site så kommer felsökningen att skjutas upp till imorgon.
2024-09-24 15:02 – A field technician ordered to site for troubleshooting.// Fälttekniker beställd för felsökning på plats.
Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.
Ticket number: INC2304471
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Västra Sverige
Occured: 2024-09-24 12:42 CET/CEST
Service(s) restored: 2024-09-24 14:52 CET/CEST
History:
2024-09-24 15:14 – Outage is resolved and services are restored after the cable fault was fixed. // Driftstörning avhjälpt och tjänster återställda efter att kabelfel åtgärdades.
2024-09-24 13:01 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.
Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.
Ticket number: INC2304455
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Orsa
Occured: 2024-09-24 09:41 CET/CEST
Service(s) restored: 2024-09-24 14:02 CET/CEST
History:
2024-09-24 14:06 – Outage is resolved and services are restored after the hardware replacement. // Driftstörning avhjälpt och tjänster återställda efter hårdvarubyte.
2024-09-24 12:42 – A field technician ordered to site for troubleshooting. // Fälttekniker beställd för felsökning på plats.
2024-09-24 12:34 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.
Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.
Ticket number: INC2304434
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Nybro
Occured: 2024-09-24 11:28 CET/CEST
Service(s) restored: 2024-09-24 13:34 CET/CEST
History:
2024-09-24 13:40 – Outage is resolved and services are restored after the power outage was remedied. // Driftstörning avhjälpt och tjänster återställda efter att strömfel åtgärdades.
2024-09-24 12:44 – A field technician ordered to site for troubleshooting. // Fälttekniker beställd för felsökning på plats.
2024-09-24 12:24 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.
Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.
Ticket number: INC2304383
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Skövde
Occured: 2024-09-24 11:26 CET/CEST
Service(s) restored: 2024-09-25 00:05 CET/CEST
History:
2024-09-25 00:23 – Outage is resolved and services are restored after sub provider have repaired their cable fault. // Driftstörning avhjälpt och tjänster återställda efter att vår underleverantör reparerat sin skadade fiberkabel.
2024-09-24 20:18 – Repair work is ongoing. // Reparationsarbetet fortsätter.
2024-09-24 14:32 – A cable fault has been detected in our sub provider’s network. Repair work is ongoing. // Ett kabelfel har lokaliserats hos vår underleverantör. Reparationsarbete pågår.
2024-09-24 12:14 – A field technician ordered to site for troubleshooting. // Fälttekniker beställd för felsökning på plats.
2024-09-24 11:46 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.
Ticket number: INC2304331
Location: Örebro
Description: Multiple customer affecting fault
Fault type: Currently unknown
Occurred: 2024-09-24 10:07 CET/CEST
Estimated Time of Repair: To be announced
Status: Troubleshooting in progress
Next update: 2024-09-24 14:00 CET/CEST
Last update(s):
Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.
Ticket number: INC2304331
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Örebro – Skäpplandsgatan
Occured: 2024-09-24 10:07 CET/CEST
Service(s) restored: 2024-09-25 10:15 CET/CEST
History:
2024-09-25 10:56 – Outage is resolved and services are restored. // Driftstörning avhjälpt och tjänster återställda.
RFO:
What caused the fault?
– Faulty optics.
How was the fault fixed?
-Optics swapped.
Is this a permanent solution?
– Yes
2024-09-25 08:30 – A field technician ordered to site for troubleshooting. // Fälttekniker beställd för felsökning på plats.
2024-09-24 21:01 – Troubleshooting will continue tomorrow. // Felsökning fortsätter imorgon.
2024-09-24 10:38 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.
Ticket number: INC2304296
Location: Ystad
Description: Multiple customer affecting fault
Fault type: Power issue
Occurred: 2024-09-24 10:03 CET/CEST
Estimated Time of Repair: To be announced
Status: Troubleshooting in progress
Next update: 2024-09-24 14:00 CET/CEST
Last update(s):
2024-09-24 12:19 – Outage is resolved and services are restored after the power outage was remedied. // Driftstörning avhjälpt och tjänster återställda efter att strömfel åtgärdades.
2024-09-24 10:15 – There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue. // Det är för närvarande ett strömavbrott i området som påverkar vår nätverksutrustning. Nätägaren arbetar med att avhjälpa felet.
2024-09-24 10:10 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.
Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.
Ticket number: INC2304268
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Skövde
Occured: 2024-09-24 09:39 CET/CEST
Service(s) restored: 2024-09-24 10:01 CET/CEST
History:
2024-09-24 10:03 – Outage is resolved and services are restored. // Driftstörning avhjälpt och tjänster återställda.
2024-09-24 09:54 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.
Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.
Ticket number: INC2304251
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Gävle
Occured: 2024-09-24 08:15 CET/CEST
Service(s) restored: 2024-09-24 14:28 CET/CEST
History:
2024-09-24 14:31 – Outage is resolved and services are restored after the power outage was remedied. // Driftstörning avhjälpt och tjänster återställda efter att strömfel åtgärdades.
2024-09-24 10:27 – A field technician ordered to site for troubleshooting. // Fälttekniker beställd för felsökning på plats.
2024-09-24 09:30 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.
Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.
Ticket number: INC2304188
Fault type: Power issue
Description: Multiple customer affecting fault
Location: Orsa
Occured: 2024-09-24 08:44 CET/CEST
Service(s) restored: 2024-09-24 12:32 CET/CEST
History:
2024-09-24 12:32 – Outage is resolved and services are restored after the power outage was remedied. // Driftstörning avhjälpt och tjänster återställda efter att strömfel åtgärdades.
2024-09-24 08:52 – There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue. // Det är för närvarande ett strömavbrott i området som påverkar vår nätverksutrustning. Nätägaren arbetar med att avhjälpa felet.
Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.
Ticket number: INC2303825
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Göteborg
Occured: 2024-09-23 09:35 CET/CEST
Service(s) restored: 2024-09-23 11:07 CET/CEST
History:
2024-09-23 13:12 – Outage is resolved and services are restored. // Driftstörning avhjälpt och tjänster återställda.
2024-09-23 11:22 – A field technician ordered to site for troubleshooting. ] // Fälttekniker beställd för felsökning på plats.
2024-09-23 10:30 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.
Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.
Ticket number: INC2303631
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Trosa
Occured: 2024-09-22 19:42 CET/CEST
Service(s) restored: 2024-09-22 21:52 CET/CEST
History:
2024-09-22 21:52 – Outage is resolved and services are restored. // Driftstörning avhjälpt och tjänster återställda.
2024-09-22 21:08 – Due to issue with access to site troubleshooting will be postponed until tomorrow. // På grund av problem med åtkomst till site så kommer felsökningen att skjutas upp till imorgon.
2024-09-22 20:31 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.
Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.
Ticket number: INC2303579
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Kista
Occured: 2024-09-22 10:04 CET/CEST
Service(s) restored: 2024-09-22 16:02 CET/CEST
History:
2024-09-22 16:02 – All services are restored. // Alla tjänster är återställda
RFO:
What was the fault?
– Broken hardware
What caused the fault?
– Broken hardware
How was the fault fixed?
– Hardware replaced
Is this a permanent solution?
– Yes
2024-09-22 14:40 – Determined faulty hardware. New hardware being retrieved. // Trasig hårdvara konstaterad. Ny hårdvara hämtas.
2024-09-22 11:38 – Technician en route to troubleshooting. // Tekniker på väg för felsökning.
2024-09-22 11:12 – Lost connection again, investigation ongoing // Tappat kontakt igen, felsökning pågår
2024-09-22 10:57 – RFO:
What was the fault?
– Undeterminable due to fault restored before troubleshooting
What caused the fault?
– Undeterminable due to fault restored before troubleshooting
How was the fault fixed?
– Restored without intervention
Is this a permanent solution?
– Permanent
2024-09-22 10:56 – All services are restored. // Alla tjänster är återställda
Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.
Ticket number: INC2303560
Fault type: Faulty network element
Description: Multiple customer affecting fault
Location: Brunflo
Occured: 2024-09-22 02:35 CET/CEST
Service(s) restored: 2024-09-22 14:42 CET/CEST
History:
2024-09-22 14:42 – Optics replaced, services restored. // Optik utbytt, tjänster återställda.
2024-09-22 13:57 – Determined faulty hardware. New hardware being retrieved. // Trasig hårdvara konstaterad. Ny hårdvara hämtas.
2024-09-22 12:45 – Additional issues seen with link to device. Troubleshooting resumed. // Ytterligare problem med länk till enhet. Felsöknign återupptas.
2024-09-22 10:43 – Outage is resolved and services are restored. // Driftstörning avhjälpt och tjänster återställda.
What caused the fault?
– Blown fuse
How was the fault fixed?
– Replaced blown fuse.
Is this a permanent solution?
-Yes
2024-09-22 06:54 – A field technician ordered to site for troubleshooting. // Fälttekniker beställd för felsökning på plats.
2024-09-22 05:32 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.
Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.
Ticket number: INC2303545
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Trelleborg
Occured: 2024-09-21 17:25 CET/CEST
Service(s) restored: 2024-09-21 21:40 CET/CEST
History:
2024-09-22 04:36 – Services have partially restored, meaning they are up but customers may experience performance degradation. We will continue trying to gain access to the site in the morning, otherwise we will have to wait until monday to continue. // Tjänster har delvis återställts men kunder kan uppleva prestationsförsämring för tillfället. Vi kommer fortsätta undersöka åtkomst under morgonen, annars behöver vi vänta tills måndag innan vi kan fortsätta.
2024-09-21 19:52 – Due to issues regarding access to site, we are unable to continue troubleshooting at this time. Globalconnect will continue trying to contact the property owner for access. // På grund av problem med åtkomst till en site kan vi i nuläget inte fortsätta våran felsökning. Globalconnect kommer fortsätta försöka få kontakt med fastighetsägaren för att få åtkomst.
2024-09-21 18:57 – A field technician ordered to site for troubleshooting. // Fälttekniker beställd för felsökning på plats.
2024-09-21 18:57 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.
Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.
Ticket number: INC2303509
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Skövde
Occured: 2024-09-21 12:16 CET/CEST
Service(s) restored: 2024-09-21 19:34 CET/CEST
History:
2024-09-22 09:07 – RFO: Switch rebooted, unknown cause
2024-09-21 17:48 – Due to issue with access to site troubleshooting will be postponed until monday. // På grund av problem med åtkomst till site så kommer felsökningen att skjutas fram till på måndag.
2024-09-21 13:24 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.
Ticket number: INC2303496
Location: Örebro
Description: Multiple customer affecting fault
Fault type: Currently unknown
Occurred: 2024-09-21 12:21 CET/CEST
Estimated Time of Repair: To be announced
Status: Troubleshooting in progress
Next update: 2024-09-21 18:46 CET/CEST
Last update(s):
2024-09-21 17:46 – Outage is resolved and services are restored. // Driftstörning avhjälpt och tjänster återställda.
What was the fault?
– Faulty hardware.
What caused the fault?
– Faulty hardware.
How was the fault fixed?
– Hardware swapped.
Is this a permanent solution?
– Yes
2024-09-21 13:53 – A field technician ordered to site for troubleshooting. ETA 4 hours // Fälttekniker beställd för felsökning på plats. Beräknad ankomsttid: 4 timmar
Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.
Ticket number: INC2303360
Fault type: Fiber work
Description: Multiple customer affecting fault
Location: Tampere, Lahti, Riihimäki
Occured: 2024-09-20 18:00 CET/CEST
Service(s) restored: 2024-09-21 00:38 CET/CEST
History:
2024-09-21 01:54 – –
What was the fault?
– Cable cut
What caused the fault?
– Extensive damage to the cable required sub provider to perform emergency work to cut and replace the damaged cable.
How was the fault fixed?
– The damaged cable was replaced.
Is this a permanent solution?
– Yes
2024-09-21 01:49 – Outage is resolved and services are restored after the cable fault was fixed. If you still experience any issues please contact GlobalConnect Service Desk. // Driftstörning avhjälpt och tjänster återställda efter att kabelfel åtgärdades. Upplever ni fortfarande några problem så kontakta GlobalConnect Servicedesk.
2024-09-20 22:00 – Splicing of the first side of the new cable is done. ETR remains the same. // Kabelskarvning på första sidan av den nya kabeln är klar. Beräknad klartid kvarstår.
2024-09-20 20:41 – Splicing of the first side of the new cable is underway. ETR remains the same. // Kabelskarvning har påbörjats på första sidan av den nya kabeln. Beräknad klartid kvarstår.
2024-09-20 18:53 – The disturbance is caused by our sub provider performing repair work in a damaged fiber cable. To repair the damage they needed to lay an entirely new cable and cut the damaged one and splice in the new one. They estimate it will take up to 12 hours. We have requested priority but they could not guarantee anything. // Driftstörningen orsakas av att en underleverantör reparerar en skadad fiberkabel genom att lägga ny kabel, klippa den gamla skadade och skarva in den nya. Detta arbete beräknas ta uppemot 12 timmar. Vi har begärt att bli prioriterade, men dom kunde inte lova något.
2024-09-20 18:27 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.
Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.
Ticket number: INC2303284
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Sunne, Torsby
Occured: 2024-09-20 14:49 CET/CEST
Service(s) restored: 2024-09-20 18:32 CET/CEST
History:
2024-09-20 18:57 – Sub provider informs that outage is resolved and services are restored after a knocked over fiber cabinet has been repaired by field technicians on site.. // Underleverantör meddelar att driftstörning är avhjälpt och tjänster återställda efter att ett fiberskåp som knockats omkull blivit åtgärdat av tekniker på plats.
2024-09-20 15:33 – A disturbance detected in our sub provider’s network. They confirm they have tech en route to troubleshoot. // Felet har lokaliserats vara hos vår underleverantör. Dom bekräftar att tekniker är på väg ut för att felsöka
2024-09-20 15:14 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.
Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.
Ticket number: INC2303169
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Stockholm
Occured: 2024-09-20 11:23 CET/CEST
Service(s) restored: 2024-09-20 12:27 CET/CEST
History:
2024-09-20 12:27 – What was the fault?
– Unknown cause.
What caused the fault?
– Unknown cause.
How was the fault fixed?
– Services restored without action.
2024-09-20 12:26 – Outage is resolved and services are restored. // Driftstörning avhjälpt och tjänster återställda
2024-09-20 12:01 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår
Ticket number: INC2303161
Location: Oxelösund
Description: Multiple customer affecting fault
Fault type: Currently unknown
Occurred: 2024-09-20 10:32 CET/CEST
Estimated Time of Repair: To be announced
Status: Troubleshooting in progress
Next update: 2024-09-25 12:00 CET/CEST
Last update(s):
2024-09-20 12:35 – Troubleshooting will continue on monday. // Felsökning fortsätter på måndag.
2024-09-20 11:49 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.
Ticket number: INC2303052
Location: Tingsryd
Description: Multiple customer affecting fault
Fault type: Currently unknown
Occurred: 2024-09-20 08:50 CET/CEST
Estimated Time of Repair: To be announced
Status: Troubleshooting in progress
Next update: 2024-09-20 10:24 CET/CEST
Last update(s):
Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.
Ticket number: INC2303032
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Norsborg
Occured: 2024-09-20 08:49 CET/CEST
Service(s) restored: 2024-09-20 09:35 CET/CEST
History:
2024-09-20 09:50 – Outage is resolved and services are restored. // Driftstörning avhjälpt och tjänster återställda.
2024-09-20 09:03 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.
Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.
Ticket number: INC2302985
Fault type: Fiber break
Description: Multiple customer affecting fault
Location: Sundbyberg
Occured: 2024-09-20 07:06 CET/CEST
Service(s) restored: 2024-09-23 13:22 CET/CEST
History:
2024-09-23 13:32 – Outage is resolved and services are restored. // Driftstörning avhjälpt och tjänster återställda.
RFO:
What was the fault?
– Cable cut
What caused the fault?
– Rat chewed the cable.
How was the fault fixed?
– Technician has repaired the cable.
Is this a permanent solution?
– Yes
2024-09-23 13:24 – Services are restored. Awaiting confirmation from sub provider that the outage is solved to close this ticket. // Tjänster återställda. Inväntar bekräftelse från underleverantör att felet är avhjälpt för att klarskriva.
2024-09-20 14:41 – A disturbance detected in our sub provider’s network. Troubleshooting is ongoing with sub provider // Felet har lokaliserats vara hos vår underleverantör. Felsökning pågår med underleverantör
2024-09-20 08:37 – A field technician ordered to site for troubleshooting.] // Fälttekniker beställd för felsökning på plats.
2024-09-20 08:00 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.
Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.
Ticket number: INC2302961
Fault type: Fiber break
Description: Multiple customer affecting fault
Location: Hyvinkää
Occured: 2024-09-20 06:22 CET/CEST
Service(s) restored: 2024-09-20 23:26 CET/CEST
History:
2024-09-21 01:49 – –
What was the fault?
– Damaged cable.
What caused the fault?
– Cable cut in sub provider network.
How was the fault fixed?
– Cable was replaced and services restored.
Is this a permanent solution?
– Yes
2024-09-21 01:45 – Outage is resolved and services are restored after the cable fault was fixed. If you still experience any issues please contact GlobalConnect Service Desk. // Driftstörning avhjälpt och tjänster återställda efter att kabelfel åtgärdades. Upplever ni fortfarande några problem så kontakta GlobalConnect Servicedesk.
2024-09-20 23:56 – Services are restored but sub provider is not done as cable splicing is still ongoing. Awaiting confirmation from sub provider that the outage is solved to close this ticket. // Tjänster återställda men underleverantör är inte klar än då kabelskarvning fortfarande pågår. Inväntar bekräftelse från underleverantör att felet är avhjälpt för att klarskriva.
2024-09-20 18:17 – Repair work is ongoing. // Reparationsarbetet fortsätter.
2024-09-20 13:17 – Cable fault detected. Technicians are working on remedying the issue. // Kabelfel lokaliserat. Tekniker arbetar med att avhjälpa felet.
2024-09-20 07:43 – A field technician dispatched to continue troubleshooting. // Fälttekniker skickad för att fortsätta felsökningen.
2024-09-20 06:33 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.
Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.
Ticket number: INC2302954
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Uppsala
Occured: 2024-09-20 01:15 CET/CEST
Service(s) restored: 2024-09-20 10:46 CET/CEST
History:
2024-09-20 10:52 – What was the fault?
– Configuration error
What caused the fault?
– Globalconnect Change
How was the fault fixed?
– Configuration error resolved
Is this a permanent solution?
– Yes
2024-09-20 10:46 – All services are restored. // Alla tjänster är återställda
2024-09-20 10:05 – Troubleshooting is ongoing. // Felsökning fortsätter.
2024-09-20 08:59 – Troubleshooting is ongoing. // Felsökning fortsätter.
2024-09-20 07:47 – Troubleshooting is ongoing. // Felsökning fortsätter.
2024-09-20 06:55 – Troubleshooting still ongoing by technician to isolate and correct the issue in the network. // Felsökning pågår fortfarande, tekniker försöker isolera och rätta till problemet i vårat nät.
2024-09-20 05:52 – Troubleshooting currently ongoing with third line technician. // Aktiv felsökning med tredje linje tekniker pågår.
2024-09-20 05:44 – We currently have an disturbance affecting the service quality, packet loss and latency might be experienced, troubleshooting is ongoing. // Vi har för närvarande en driftstörning som påverkar Internettrafik och IP-Transit. Till följd utav denna störning kan även IP-telefoni och drifttjänster påverkas. Felsökning pågår.