Past Incidents

Disturbance resolved and services restored. If you are still experiencing issues with your service please contact GlobalConnect support.

Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Nyköping

Occured: 2022-12-03 17:19 CET/CEST
Service(s) restored: 2022-12-03 22:00 CET/CEST

History:
2022-12-04 06:51 – Outage is resolved and services are restored after the power outage was remedied. If you still experience any issues please contact GlobalConnect Service Desk. // Driftstörning avhjälpt och tjänster återställda efter att strömfel åtgärdades. Upplever ni fortfarande några problem så kontakta GlobalConnect Servicedesk.
2022-12-03 18:26 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please contact GlobalConnect support.

Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Eskilstuna

Occured: 2022-12-03 17:27 CET/CEST
Service(s) restored: 2022-12-03 20:08 CET/CEST

History:
2022-12-03 20:13 – Outage is resolved and services are restored after the power outage was remedied. If you still experience any issues please contact GlobalConnect Service Desk. // Driftstörning avhjälpt och tjänster återställda efter att strömfel åtgärdades. Upplever ni fortfarande några problem så kontakta GlobalConnect Servicedesk.
2022-12-03 19:06 – A field technician ordered to site for troubleshooting. // Fälttekniker beställd för felsökning på plats.

Disturbance resolved and services restored. If you are still experiencing issues with your service please contact GlobalConnect support.

Ticket number: INC2078060
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Stjärnhov

Occured: 2022-12-02 11:31 CET/CEST
Service(s) restored: 2022-12-09 19:41 CET/CEST

History:
2022-12-09 19:41 – Outage is resolved and services are restored after the hardware replacement. If you still experience any issues please contact GlobalConnect Service Desk. // Driftstörning avhjälpt och tjänster återställda efter hårdvarubyte. Upplever ni fortfarande några problem så kontakta GlobalConnect Servicedesk.
2022-12-07 08:14 – Awaiting arrival of replacement unit. ETR updated. // Inväntar leverans av ersättningsutrustning. Estimerad klartid uppdaterad.
2022-12-03 12:25 – Awaiting arrival of replacement unit. ETR updated. // Inväntar leverans av ersättningsutrustning. Estimerad klartid uppdaterad.
2022-12-02 21:33 – Awaiting arrival of replacement unit, no ETA currently available. // Inväntar leverans av ersättningsutrustning, ingen leveranstid tillgänglig för tillfället.
2022-12-02 14:46 – A hardware fault detected. Replacement unit has been ordered. // Hårdvarufel lokaliserat. Ersättningsutrustning beställd.
2022-12-02 13:31 – Fälttekniker är på väg för att fortsätta felsökningen.

Field technician is on his way to continue troubleshooting.

Disturbance resolved and services restored. If you are still experiencing issues with your service please contact GlobalConnect support.

Fault type: Fiber break
Description: Multiple customer affecting fault
Location: Lärbro

Occured: 2022-12-01 15:35 CET/CEST
Service(s) restored: 2022-12-02 16:00 CET/CEST

History:
2022-12-02 14:06 – Cable fault is located, but the damage is more extensive than first presumed, subprovider is working on a temporary solution.
2022-12-01 21:45 – We have been unable to reach the subprovider for updates on progress but are still seeing outage in services.
2022-12-01 16:17 – We have a reported fiber break on cables belonging to a subprovider. Subprovider is aware of the issue and just arrived on site for troubleshooting.

Disturbance resolved and services restored. If you are still experiencing issues with your service please contact GlobalConnect support.

Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: VILSHULT

Occured: 2022-12-01 09:05 CET/CEST
Service(s) restored: 2022-12-01 10:54 CET/CEST

History:
2022-12-01 11:10 – Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk. // Driftstörning avhjälpt och tjänster återställda. Upplever ni fortfarande några problem så kontakta GlobalConnect Servicedesk.
2022-12-01 09:39 – A field technician ordered to site for troubleshooting. ETA 4 hours // Fälttekniker beställd för felsökning på plats. Beräknad ankomsttid: 4 timmar
2022-12-01 09:28 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Fault type: Fibercut
Description: Multiple customer affecting fault
Location: Vellinge

Occured: 2022-11-30 09:00 CET/CEST

History:
2022-11-30 09:00 – We currently have an outage, troubleshooting is ongoing.

2022-12-01 09:00 – Field Engineers have identified the fault location and is working on restoring the fibecut.

2022-12-01 19:47 – Cable repaired, services restored.

Disturbance resolved and services restored. If you are still experiencing issues with your service please contact GlobalConnect support.

Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Kristinehamn

Occured: 2022-11-30 10:03 CET/CEST
Service(s) restored: 2022-11-30 11:25 CET/CEST

History:

Disturbance resolved and services restored. If you are still experiencing issues with your service please contact GlobalConnect support.

Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Ekerö

Occured: 2022-11-30 08:49 CET/CEST
Service(s) restored: 2022-11-30 09:43 CET/CEST

History:
2022-11-30 09:22 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please contact GlobalConnect support.

Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Kiruna

Occured: 2022-11-28 14:41 CET/CEST
Service(s) restored: 2022-11-28 18:30 CET/CEST

History:
2022-11-28 16:50 – A field technician ordered to site for troubleshooting. // Fälttekniker beställd för felsökning på plats.
2022-11-28 15:17 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please contact GlobalConnect support.

Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Uppsala

Occured: 2022-11-28 13:16 CET/CEST
Service(s) restored: 2022-11-28 18:00 CET/CEST

History:
2022-11-28 17:48 – Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk. // Driftstörning avhjälpt och tjänster återställda. Upplever ni fortfarande några problem så kontakta GlobalConnect Servicedesk.
2022-11-28 15:55 – A field technician ordered to site for troubleshooting. // Fälttekniker beställd för felsökning på plats.
2022-11-28 13:40 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please contact GlobalConnect support.

Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Svenstavik

Occured: 2022-11-28 12:50 CET/CEST
Service(s) restored: 2022-11-28 13:59 CET/CEST

History:
2022-11-28 14:07 – Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk. // Driftstörning avhjälpt och tjänster återställda. Upplever ni fortfarande några problem så kontakta GlobalConnect Servicedesk.
2022-11-28 13:24 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.