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Past Incidents

Saturday 6th August 2022

IP-Only Fibernät Automatiskt uppdatering: HÅLLSTA

Ticket Number: INC2049602
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: HÅLLSTA
Occured: 06/08/2022 05:30 UTC
Estimated Time of Repair: 06/08/2022 09:00 UTC
Service(s) Restored: 06/08/2022 06:00 UTC

Details:
06/08/2022 05:58 UTC We currently have an outage, troubleshooting is ongoing.
06/08/2022 06:03 UTC Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk.

Friday 5th August 2022

IP-Only Fibernät Automatiskt uppdatering: STOCKHOLM

Ticket Number: INC2049552
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: STOCKHOLM
Occured: 05/08/2022 16:20 UTC
Estimated Time of Repair: 05/08/2022 20:00 UTC
Service(s) Restored: 05/08/2022 18:08 UTC

Details:
05/08/2022 16:30 UTC We currently have an outage, troubleshooting is ongoing.
05/08/2022 18:09 UTC Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk.

IP-Only Fibernät Automatiskt uppdatering: JÖNKÖPINGS LÄN

Ticket Number: INC2049532
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: JÖNKÖPINGS LÄN
Occured: 05/08/2022 13:39 UTC
Estimated Time of Repair: 05/08/2022 17:00 UTC
Service(s) Restored: 05/08/2022 14:30 UTC

Details:
05/08/2022 13:40 UTC We currently have an outage, troubleshooting is ongoing.
05/08/2022 14:53 UTC Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk.

IP-Only Fibernät Automatiskt uppdatering: ÖSTERSUND

Ticket Number: INC2049373
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: ÖSTERSUND
Occured: 05/08/2022 01:30 UTC
Estimated Time of Repair: 05/08/2022 09:00 UTC
Service(s) Restored: 05/08/2022 04:10 UTC

Details:
05/08/2022 02:24 UTC We currently have an outage, troubleshooting is ongoing.
05/08/2022 04:11 UTC Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk.

IP-Only Fibernät Automatiskt uppdatering: KATRINEHOLM

Ticket Number: INC2049364
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: KATRINEHOLM
Occured: 04/08/2022 22:25 UTC
Estimated Time of Repair: 05/08/2022 02:00 UTC
Service(s) Restored: 04/08/2022 23:17 UTC

Details:
04/08/2022 22:35 UTC We currently have an outage, troubleshooting is ongoing.
04/08/2022 23:26 UTC There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue.
04/08/2022 23:26 UTC All services are restored.

IP-Only Fibernät Automatiskt uppdatering: ESKILSTUNA

Ticket Number: INC2049363
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: ESKILSTUNA
Occured: 04/08/2022 21:36 UTC
Estimated Time of Repair: 05/08/2022 09:00 UTC
Service(s) Restored: 05/08/2022 06:50 UTC

Details:
04/08/2022 22:30 UTC We currently have an outage, troubleshooting is ongoing.
05/08/2022 04:45 UTC A field technician ordered to site for troubleshooting. ETA 4 hours
05/08/2022 06:52 UTC Outage is resolved and services are restored after the power outage was remedied. If you still experience any issues please contact GlobalConnect Service Desk.

Thursday 4th August 2022

IP-Only Fibernät Automatiskt uppdatering: RÖNÖ

Ticket Number: INC2049053
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: RÖNÖ
Occured: 04/08/2022 18:31 UTC
Estimated Time of Repair: 05/08/2022 18:00 UTC
Service(s) Restored: 05/08/2022 17:45 UTC

Details:
04/08/2022 18:34 UTC We currently have an outage, troubleshooting is ongoing.
04/08/2022 18:38 UTC The outage is due to a major cablebreak where the cable has been damaged in several places. Repairs have been started and will continue tomorrow.
05/08/2022 17:45 UTC All services are restored except one. This outage is resolved, and troubleshooting for the last service will continue on monday.

Wednesday 3rd August 2022

IP-Only Fibernät Automatiskt uppdatering: RIMBO

Ticket Number: INC2049114
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: RIMBO
Occured: 03/08/2022 20:12 UTC
Estimated Time of Repair: 04/08/2022 14:00 UTC
Service(s) Restored: 04/08/2022 13:00 UTC

Details:
03/08/2022 20:14 UTC We currently have an outage, troubleshooting is ongoing.
04/08/2022 04:44 UTC Issues with accessing the site and we are working on a solution.
04/08/2022 08:33 UTC A field technician dispatched to continue troubleshooting. ETA 2 hours
04/08/2022 11:23 UTC Field technician will soon be on site. Access to the site needed to be updated by our subcontractor which caused a delay. ETA 15 minutes
04/08/2022 13:00 UTC Outage is resolved and services are restored after the power outage was remedied. If you still experience any issues please contact GlobalConnect Service Desk.

IP-Only Fibernät Automatiskt uppdatering: LERUM

Ticket Number: INC2049044
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: LERUM
Occured: 03/08/2022 12:43 UTC
Estimated Time of Repair: 03/08/2022 23:00 UTC
Service(s) Restored: 03/08/2022 19:19 UTC

Details:
03/08/2022 12:44 UTC We currently have an outage, troubleshooting is ongoing.
03/08/2022 13:11 UTC A field technician ordered to site for troubleshooting.
03/08/2022 18:20 UTC Technician has been delayed with a previous troubleshooting but will arrive during late evening to investigate a possible power fault on site.
03/08/2022 19:19 UTC Outage is resolved and services are restored after the power outage was remedied. If you still experience any issues please contact GlobalConnect Service Desk.

IP-Only Fibernät Automatiskt uppdatering: FLODA

Ticket Number: INC2049020
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: FLODA
Occured: 03/08/2022 10:09 UTC
Estimated Time of Repair: 08/08/2022 08:00 UTC
Service(s) Restored: 07/08/2022 19:20 UTC

Details:
03/08/2022 11:13 UTC We currently have an outage, troubleshooting is ongoing.
03/08/2022 11:37 UTC A field technician ordered to site for troubleshooting.
03/08/2022 15:10 UTC Troubleshooting continues in the morning when the facility is accessable.
03/08/2022 19:40 UTC Services are restored but the cause is unknown. The services are being monitored and troubleshooting will continue tomorrow to find the cause of the incident.
04/08/2022 06:11 UTC Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk.
04/08/2022 08:03 UTC Services down again, field technician dispatched to continue troubleshooting.
04/08/2022 14:25 UTC A disturbance detected in our sub provider’s network. Troubleshooting is ongoing with sub provider
05/08/2022 15:24 UTC Subproviders technician has been on site for measurements which indicate a stretch of cable needs to be replaced. This will take place on Sunday and services will be restored on Monday morning at the latest.
07/08/2022 19:28 UTC Outage is resolved and services are restored after the cable fault was fixed. If you still experience any issues please contact GlobalConnect Service Desk.

IP-Only Fibernät Automatiskt uppdatering: GÖTEBORG

Ticket Number: INC2048979
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: GÖTEBORG
Occured: 03/08/2022 08:22 UTC
Estimated Time of Repair: 03/08/2022 11:00 UTC
Service(s) Restored: 03/08/2022 08:59 UTC

Details:
03/08/2022 08:47 UTC We currently have an outage, troubleshooting is ongoing.
03/08/2022 08:48 UTC There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue.
03/08/2022 09:05 UTC Services are restored. Awaiting confirmation from sub provider that the outage is solved to close this ticket.
03/08/2022 09:13 UTC Outage is resolved and services are restored after the power outage was remedied. If you still experience any issues please contact GlobalConnect Service Desk.

Tuesday 2nd August 2022

IP-Only Fibernät Automatiskt uppdatering: ÅRE-DUVED

Ticket Number: INC2048848
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: ÅRE-DUVED
Occured: 02/08/2022 12:37 UTC
Estimated Time of Repair: 02/08/2022 17:00 UTC
Service(s) Restored: 02/08/2022 13:07 UTC

Details:
02/08/2022 12:53 UTC We currently have an outage, troubleshooting is ongoing.
02/08/2022 13:12 UTC Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk.

IP-Only Fibernät Automatiskt uppdatering: VILHELMINA

Ticket Number: INC2048711
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: VILHELMINA
Occured: 02/08/2022 05:13 UTC
Estimated Time of Repair: 06/08/2022 05:00 UTC
Service(s) Restored: 05/08/2022 21:51 UTC

Details:
02/08/2022 05:14 UTC We currently have an outage, troubleshooting is ongoing.
02/08/2022 05:19 UTC A field technician ordered to site for troubleshooting. ETA 4 hours
02/08/2022 11:23 UTC Services are temporarily restored with lower capacity. Parts have been ordered and a permanent repair will be completed tomorrow.
02/08/2022 11:45 UTC The replacement parts will unfortunately be delayed, and we now expect repairs to be don on friday.
05/08/2022 11:00 UTC Technician has been dispatched for permanent resolution.
05/08/2022 17:40 UTC Repair work is ongoing.
05/08/2022 21:51 UTC Outage is resolved and services are restored after the hardware replacement. If you still experience any issues please contact GlobalConnect Service Desk.

Monday 1st August 2022

IP-Only Fibernät Automatiskt uppdatering: SVERIGE

Ticket Number: INC2048669
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: SVERIGE
Occured: 01/08/2022 14:59 UTC
Estimated Time of Repair: 02/08/2022 01:00 UTC
Service(s) Restored: 01/08/2022 23:05 UTC

Details:
01/08/2022 15:14 UTC We currently have an outage, troubleshooting is ongoing.
01/08/2022 15:39 UTC A disturbance detected in our sub provider’s network. Troubleshooting is ongoing with sub provider
01/08/2022 17:56 UTC Splice team is expected to arrive to the cable cut location 20:00 UTC. ETR has been updated.
01/08/2022 23:48 UTC Outage is resolved and services are restored after the cable fault was fixed. If you still experience any issues please contact GlobalConnect Service Desk.

IP-Only Fibernät Automatiskt uppdatering: TOMELILLA

Ticket Number: INC2048579
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: TOMELILLA
Occured: 01/08/2022 08:18 UTC
Estimated Time of Repair: 01/08/2022 16:00 UTC
Service(s) Restored: 01/08/2022 08:58 UTC

Details:
01/08/2022 08:26 UTC We currently have an outage, troubleshooting is ongoing.
01/08/2022 08:58 UTC Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk.

Sunday 31st July 2022

IP-Only Fibernät Automatiskt uppdatering: SKOKLOSTER

Ticket Number: INC2048517
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: SKOKLOSTER
Occured: 31/07/2022 14:46 UTC
Estimated Time of Repair: 31/07/2022 20:00 UTC
Service(s) Restored: 31/07/2022 17:34 UTC

Details:
31/07/2022 16:33 UTC We currently have an outage, troubleshooting is ongoing.
31/07/2022 16:56 UTC A field technician ordered to site for troubleshooting. ETA 2 hours
31/07/2022 17:42 UTC Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk.