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Past Incidents

Sunday 31st July 2022

IP-Only Fibernät Automatiskt uppdatering: SKOKLOSTER

Ticket Number: INC2048517
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: SKOKLOSTER
Occured: 31/07/2022 14:46 UTC
Estimated Time of Repair: 31/07/2022 20:00 UTC
Service(s) Restored: 31/07/2022 17:34 UTC

Details:
31/07/2022 16:33 UTC We currently have an outage, troubleshooting is ongoing.
31/07/2022 16:56 UTC A field technician ordered to site for troubleshooting. ETA 2 hours
31/07/2022 17:42 UTC Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk.

Saturday 30th July 2022

No incidents reported

Friday 29th July 2022

IP-Only Fibernät Automatiskt uppdatering: SVALÖV

Ticket Number: INC2048463
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: SVALÖV
Occured: 29/07/2022 19:00 UTC
Estimated Time of Repair: 29/07/2022 23:00 UTC
Service(s) Restored: 29/07/2022 20:23 UTC

Details:
29/07/2022 19:14 UTC We currently have an outage, troubleshooting is ongoing.
29/07/2022 20:27 UTC Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk.

IP-Only Fibernät Automatiskt uppdatering: STOCKHOLM

Ticket Number: INC2048428
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: STOCKHOLM
Occured: 29/07/2022 11:41 UTC
Estimated Time of Repair: 30/07/2022 21:00 UTC
Service(s) Restored: 30/07/2022 12:30 UTC

Details:
29/07/2022 13:19 UTC We currently have an outage, troubleshooting is ongoing.
29/07/2022 15:53 UTC Troubleshooting is ongoing.
30/07/2022 13:16 UTC Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk.

IP-Only Fibernät Automatiskt uppdatering: KVICKSUND

Ticket Number: INC2048400
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: KVICKSUND
Occured: 29/07/2022 10:52 UTC
Estimated Time of Repair: 03/08/2022 05:00 UTC
Service(s) Restored: 03/08/2022 05:00 UTC

Details:
29/07/2022 10:53 UTC We currently have an outage, troubleshooting is ongoing.
29/07/2022 11:28 UTC A field technician ordered to site for troubleshooting.
29/07/2022 12:43 UTC A disturbance detected in our sub provider’s network. Troubleshooting is ongoing with sub provider
01/08/2022 10:22 UTC Our subprovider has restarted their equipment on site but disturbances continue. Troubleshooting continues.
01/08/2022 11:44 UTC Our subprovider has ordered a technician to site for further troubleshooting.
01/08/2022 16:50 UTC A hardware fault detected in our sub provider’s network. Replacement unit has been ordered and will be installed tomorrow.
02/08/2022 08:50 UTC Estimated time of repair has been pushed up since the package didnt arrive on time this morning. Technician will perform the swap later in the day.
02/08/2022 16:50 UTC The ETR has been changed due to further delays in delivery. The swap will be performed during the evening.
02/08/2022 19:04 UTC Sub provider has performed hardware swap. The services are being monitored.
03/08/2022 07:33 UTC Outage is resolved and services are restored after the hardware replacement. If you still experience any issues please contact GlobalConnect Service Desk.

IP-Only Fibernät Automatiskt uppdatering: NYKVARN

Ticket Number: INC2048375
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: NYKVARN
Occured: 29/07/2022 08:08 UTC
Estimated Time of Repair: 30/07/2022 16:00 UTC
Service(s) Restored: 30/07/2022 12:58 UTC

Details:
29/07/2022 08:08 UTC We currently have an outage, troubleshooting is ongoing.
29/07/2022 08:43 UTC A field technician ordered to site for troubleshooting. ETA 4 hours
29/07/2022 15:53 UTC A disturbance detected in our sub provider’s network. Troubleshooting is ongoing with sub provider
30/07/2022 08:36 UTC Troubleshooting is ongoing with sub-provider.
30/07/2022 11:44 UTC The estimated time of repair is pushed back because the fault was more substantial than initial estimates.
30/07/2022 13:15 UTC Outage is resolved and services are restored after the cable fault was fixed by sub-provider. If you still experience any issues please contact GlobalConnect Service Desk.

Thursday 28th July 2022

IP-Only Fibernät Automatiskt uppdatering: ESKILSTUNA, ÄLRA

Ticket Number: INC2048254
Business Area: DATACOMMUNICATIONS
Status: ONGOING
Fault Type: OUTAGE
Location: ESKILSTUNA, ÄLRA
Occured: 28/07/2022 08:56 UTC
Estimated Time of Repair: 29/07/2022 16:00 UTC
Service(s) Restored:

Details:
28/07/2022 08:58 UTC We currently have an outage, troubleshooting is ongoing.
28/07/2022 10:50 UTC A field technician ordered to site for troubleshooting.
28/07/2022 13:58 UTC The cause of the disturbance is not yet identified. Estimated time of repair is pushed back and troubleshooting is still ongoing.
29/07/2022 07:21 UTC A field technician dispatched to continue troubleshooting.

IP-Only Fibernät Automatiskt uppdatering: ESKILSTUNA, ÄRLA

Ticket Number: INC2048254
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: ESKILSTUNA, ÄRLA
Occured: 28/07/2022 08:56 UTC
Estimated Time of Repair: 29/07/2022 18:00 UTC
Service(s) Restored: 29/07/2022 18:20 UTC

Details:
28/07/2022 08:58 UTC We currently have an outage, troubleshooting is ongoing.
28/07/2022 10:50 UTC A field technician ordered to site for troubleshooting.
28/07/2022 13:58 UTC The cause of the disturbance is not yet identified. Estimated time of repair is pushed back and troubleshooting is still ongoing.
29/07/2022 07:21 UTC A field technician dispatched to continue troubleshooting.
29/07/2022 13:42 UTC Troubleshooting is ongoing.
29/07/2022 18:39 UTC All services are restored.

Wednesday 27th July 2022

IP-Only Fibernät Automatiskt uppdatering: NORRTÄLJE

Ticket Number: INC2048137
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: NORRTÄLJE
Occured: 27/07/2022 09:49 UTC
Estimated Time of Repair: 27/07/2022 18:00 UTC
Service(s) Restored: 27/07/2022 13:10 UTC

Details:
27/07/2022 09:50 UTC We currently have an outage, troubleshooting is ongoing.
27/07/2022 10:28 UTC A field technician ordered to site for troubleshooting. ETA 4 hours
27/07/2022 13:20 UTC All services are restored.

IP-Only Fibernät Automatiskt uppdatering: JÄRFÄLLA

Ticket Number: INC2048096
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: JÄRFÄLLA
Occured: 27/07/2022 05:13 UTC
Estimated Time of Repair: 27/07/2022 09:00 UTC
Service(s) Restored: 27/07/2022 06:00 UTC

Details:
27/07/2022 05:14 UTC We currently have an outage, troubleshooting is ongoing.
27/07/2022 09:07 UTC Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk.

Tuesday 26th July 2022

IP-Only Fibernät Automatiskt uppdatering: BULLAREN

Ticket Number: INC2048054
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: BULLAREN
Occured: 26/07/2022 13:44 UTC
Estimated Time of Repair: 26/07/2022 18:00 UTC
Service(s) Restored: 26/07/2022 14:14 UTC

Details:
26/07/2022 14:12 UTC We currently have an outage, troubleshooting is ongoing with sub-provider.
26/07/2022 14:54 UTC Outage is resolved and services are restored after the cable fault was fixed. If you still experience any issues please contact GlobalConnect Service Desk.

IP-Only Fibernät Automatiskt uppdatering: KOLSVA

Ticket Number: INC2048048
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: KOLSVA
Occured: 26/07/2022 12:53 UTC
Estimated Time of Repair: 26/07/2022 15:20 UTC
Service(s) Restored: 26/07/2022 15:20 UTC

Details:
26/07/2022 13:52 UTC We currently have an outage, troubleshooting is ongoing.
26/07/2022 14:04 UTC Cable fault detected in our sub provider’s network. Repariwork is ongoing.
26/07/2022 15:40 UTC Services are restored. Awaiting confirmation from sub provider that the outage is solved to close this ticket.
26/07/2022 17:26 UTC Outage is resolved and services are restored after the cable fault was fixed. If you still experience any issues please contact GlobalConnect Service Desk.

IP-Only Fibernät Automatiskt uppdatering: SOLNA

Ticket Number: INC2048015
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: INTERMITTENT OUTAGES
Location: SOLNA
Occured: 25/07/2022 08:00 UTC
Estimated Time of Repair: 26/07/2022 18:00 UTC
Service(s) Restored: 26/07/2022 15:15 UTC

Details:
26/07/2022 12:17 UTC We currently have an outage that affects customers with remote desktop services, troubleshooting is ongoing. The connection will be interrupted for a few minutes around 18:00 for troubleshooting purposes.
26/07/2022 15:06 UTC Technician is on location to begin troubleshooting/hardware replacement. This will cause complete disruption on the services for a few minutes.
26/07/2022 15:18 UTC Outage is resolved and services are restored after the hardware replacement. If you still experience any issues please contact GlobalConnect Service Desk.

IP-Only Fibernät Automatiskt uppdatering: ESKILSTUNA

Ticket Number: INC2047936
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: ESKILSTUNA
Occured: 26/07/2022 06:13 UTC
Estimated Time of Repair: 26/07/2022 10:00 UTC
Service(s) Restored: 26/07/2022 08:41 UTC

Details:
26/07/2022 06:30 UTC We currently have an outage, troubleshooting is ongoing.
26/07/2022 08:41 UTC Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk.

Monday 25th July 2022

IP-Only Fibernät Automatiskt uppdatering: SUNDBYBERG

Ticket Number: INC2047709
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: SUNDBYBERG
Occured: 25/07/2022 05:32 UTC
Estimated Time of Repair: 25/07/2022 09:00 UTC
Service(s) Restored: 25/07/2022 08:32 UTC

Details:
25/07/2022 05:42 UTC We currently have an outage, troubleshooting is ongoing.
25/07/2022 09:10 UTC Outage is resolved and services are restored after the power outage was remedied. If you still experience any issues please contact GlobalConnect Service Desk.

IP-Only Fibernät Automatiskt uppdatering: ÅKERSBERGA

Ticket Number: INC2047702
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: ÅKERSBERGA
Occured: 25/07/2022 00:50 UTC
Estimated Time of Repair: 25/07/2022 05:00 UTC
Service(s) Restored: 25/07/2022 03:30 UTC

Details:
25/07/2022 01:27 UTC We currently have an outage, troubleshooting is ongoing.
25/07/2022 01:29 UTC There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue.
25/07/2022 03:32 UTC Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk.