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Past Incidents

Monday 25th July 2022

IP-Only Fibernät Automatiskt uppdatering: SUNDBYBERG

Ticket Number: INC2047709
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: SUNDBYBERG
Occured: 25/07/2022 05:32 UTC
Estimated Time of Repair: 25/07/2022 09:00 UTC
Service(s) Restored: 25/07/2022 08:32 UTC

Details:
25/07/2022 05:42 UTC We currently have an outage, troubleshooting is ongoing.
25/07/2022 09:10 UTC Outage is resolved and services are restored after the power outage was remedied. If you still experience any issues please contact GlobalConnect Service Desk.

IP-Only Fibernät Automatiskt uppdatering: ÅKERSBERGA

Ticket Number: INC2047702
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: ÅKERSBERGA
Occured: 25/07/2022 00:50 UTC
Estimated Time of Repair: 25/07/2022 05:00 UTC
Service(s) Restored: 25/07/2022 03:30 UTC

Details:
25/07/2022 01:27 UTC We currently have an outage, troubleshooting is ongoing.
25/07/2022 01:29 UTC There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue.
25/07/2022 03:32 UTC Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk.

Sunday 24th July 2022

IP-Only Fibernät Automatiskt uppdatering: ESKILSTUNA

Ticket Number: INC2047663
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: ESKILSTUNA
Occured: 24/07/2022 06:57 UTC
Estimated Time of Repair: 24/07/2022 13:00 UTC
Service(s) Restored: 24/07/2022 07:46 UTC

Details:
24/07/2022 07:19 UTC We currently have an outage, troubleshooting is ongoing.
24/07/2022 07:21 UTC There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue.
24/07/2022 07:46 UTC Services are restored. Awaiting confirmation from sub provider that the outage is solved to close this ticket.
24/07/2022 09:10 UTC Outage is resolved and services are restored after the power outage was remedied. If you still experience any issues please contact GlobalConnect Service Desk.

IP-Only Fibernät Automatiskt uppdatering: KARLSKRONA

Ticket Number: INC2047662
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: KARLSKRONA
Occured: 24/07/2022 07:11 UTC
Estimated Time of Repair: 24/07/2022 18:00 UTC
Service(s) Restored: 24/07/2022 13:22 UTC

Details:
24/07/2022 07:18 UTC We currently have an outage, troubleshooting is ongoing.
24/07/2022 07:36 UTC A field technician ordered to site for troubleshooting. ETA 4 hours
24/07/2022 12:49 UTC The field technician is on site for troubleshooting.
24/07/2022 13:23 UTC Outage is resolved and services are restored after the cable fault was fixed. If you still experience any issues please contact GlobalConnect Service Desk.

IP-Only Fibernät Automatiskt uppdatering: UK - LONDON

Ticket Number: INC2047654
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: UK – LONDON
Occured: 23/07/2022 22:32 UTC
Estimated Time of Repair: 24/07/2022 06:00 UTC
Service(s) Restored: 24/07/2022 02:00 UTC

Details:
23/07/2022 22:45 UTC We currently have an outage, troubleshooting is ongoing.
23/07/2022 22:46 UTC A disturbance detected in our sub provider’s network. Troubleshooting is ongoing with sub provider
24/07/2022 00:45 UTC Repair work is ongoing.
24/07/2022 02:23 UTC Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk.

Saturday 23rd July 2022

IP-Only Fibernät Automatiskt uppdatering: TALLINN

Ticket Number: INC2047634
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: TALLINN
Occured: 23/07/2022 09:04 UTC
Estimated Time of Repair: 23/07/2022 16:00 UTC
Service(s) Restored: 23/07/2022 13:11 UTC

Details:
23/07/2022 09:23 UTC We currently have an outage, troubleshooting is ongoing.
23/07/2022 10:05 UTC A disturbance detected in our sub provider’s network. Troubleshooting is ongoing with sub provider
23/07/2022 13:35 UTC Outage is resolved and services are restored after the hardware replacement. If you still experience any issues please contact GlobalConnect Service Desk.

Friday 22nd July 2022

IP-Only Fibernät Automatiskt uppdatering: HÄGERSTEN

Ticket Number: INC2047609
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: HÄGERSTEN
Occured: 22/07/2022 15:43 UTC
Estimated Time of Repair: 22/07/2022 22:00 UTC
Service(s) Restored: 22/07/2022 23:00 UTC

Details:
22/07/2022 18:21 UTC We currently have an outage, troubleshooting is ongoing.
22/07/2022 18:24 UTC A disturbance detected in our sub provider’s network. Troubleshooting is ongoing with sub provider
22/07/2022 18:24 UTC Suspected cable fault. Troubleshooting is ongoing.
22/07/2022 23:19 UTC Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk.

Thursday 21st July 2022

IP-Only Fibernät Automatiskt uppdatering: VALLENTUNA

Ticket Number: INC2047307
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: VALLENTUNA
Occured: 21/07/2022 13:40 UTC
Estimated Time of Repair: 21/07/2022 17:00 UTC
Service(s) Restored: 21/07/2022 14:44 UTC

Details:
21/07/2022 13:42 UTC We currently have an outage due to suspected heat issue. Fieldtechnician en route to investigate.
21/07/2022 14:44 UTC All services are restored.

IP-Only Fibernät Automatiskt uppdatering: ÖSTERSUND

Ticket Number: INC2047171
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: ÖSTERSUND
Occured: 21/07/2022 03:06 UTC
Estimated Time of Repair: 21/07/2022 10:00 UTC
Service(s) Restored: 21/07/2022 08:05 UTC

Details:
21/07/2022 03:07 UTC We currently have an outage, troubleshooting is ongoing.
21/07/2022 03:16 UTC A field technician ordered to site for troubleshooting.
21/07/2022 08:09 UTC Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk.

Wednesday 20th July 2022

IP-Only Fibernät Automatiskt uppdatering: HÄGERSTEN

Ticket Number: INC2047142
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: HÄGERSTEN
Occured: 20/07/2022 20:35 UTC
Estimated Time of Repair: 21/07/2022 21:00 UTC
Service(s) Restored: 21/07/2022 15:33 UTC

Details:
20/07/2022 21:00 UTC We currently have an outage, troubleshooting is ongoing.
21/07/2022 03:01 UTC A field technician ordered to site for troubleshooting.
21/07/2022 05:46 UTC Troubleshooting is ongoing.
21/07/2022 08:33 UTC A disturbance detected in our sub provider’s network. Troubleshooting is ongoing with sub provider
21/07/2022 14:50 UTC Sub-provider informs that repair work is ongoing. There is no ETR at the moment due to there being more damage to the cable than first estimated, but predictions is that repairs will be completed sometime during the evening.
21/07/2022 15:59 UTC Outage is resolved and services are restored after the cable fault was fixed. If you still experience any issues please contact GlobalConnect Service Desk.

IP-Only Fibernät Automatiskt uppdatering: ÄRLA

Ticket Number: INC2047118
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: ÄRLA
Occured: 20/07/2022 14:00 UTC
Estimated Time of Repair: 20/07/2022 20:00 UTC
Service(s) Restored: 20/07/2022 17:30 UTC

Details:
20/07/2022 16:16 UTC We currently have an outage, troubleshooting is ongoing.
20/07/2022 20:10 UTC Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk.

IP-Only Fibernät Automatiskt uppdatering: VAGGERYD

Ticket Number: INC2047027
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: VAGGERYD
Occured: 20/07/2022 12:48 UTC
Estimated Time of Repair: 21/07/2022 01:00 UTC
Service(s) Restored: 21/07/2022 00:00 UTC

Details:
20/07/2022 12:56 UTC We currently have an outage which may cause issues with capacity, due to this we will need to make a configuration change which will result in a short outage at 2022-07-21 02:00 CEST
21/07/2022 00:04 UTC Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk.

IP-Only Fibernät Automatiskt uppdatering: VILLHELMINA

Ticket Number: INC2046986
Business Area: DATACOMMUNICATIONS
Status: ONGOING
Fault Type: OUTAGE
Location: VILLHELMINA
Occured: 20/07/2022 10:49 UTC
Estimated Time of Repair: 20/07/2022 16:00 UTC
Service(s) Restored:

Details:
20/07/2022 10:52 UTC We currently have an outage, troubleshooting is ongoing.
20/07/2022 11:13 UTC A field technician ordered to site for troubleshooting. ETA 4 hours

IP-Only Fibernät Automatiskt uppdatering: VILHELMINA

Ticket Number: INC2046986
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: VILHELMINA
Occured: 20/07/2022 10:49 UTC
Estimated Time of Repair: 22/07/2022 01:00 UTC
Service(s) Restored: 21/07/2022 22:48 UTC

Details:
20/07/2022 10:52 UTC We currently have an outage, troubleshooting is ongoing.
20/07/2022 11:13 UTC A field technician ordered to site for troubleshooting. ETA 4 hours
20/07/2022 12:08 UTC Subprovider reports outage, fieldtechnician is en route to find fibercut and begin repairs.
20/07/2022 17:16 UTC Fibercut has been located and repairs are ongoing.
20/07/2022 23:55 UTC Repair work is ongoing.
21/07/2022 15:59 UTC Repair work is ongoing.
21/07/2022 19:51 UTC Repair work is ongoing. A secondary fibercut on the same cable was found, this has caused the delay in the repairs.
21/07/2022 19:56 UTC Repair work is ongoing. A secondary fibercut on the same cable was found, this has caused the delay in the repairs.
21/07/2022 22:18 UTC Repair work is ongoing.
22/07/2022 00:47 UTC Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk.

IP-Only Fibernät Automatiskt uppdatering: FALKENBERG

Ticket Number: INC2046963
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: FALKENBERG
Occured: 20/07/2022 08:35 UTC
Estimated Time of Repair: 20/07/2022 14:00 UTC
Service(s) Restored: 20/07/2022 14:00 UTC

Details:
20/07/2022 08:52 UTC We currently have an outage, troubleshooting is ongoing.
20/07/2022 08:58 UTC There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue.
20/07/2022 14:13 UTC Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk.

Tuesday 19th July 2022

IP-Only Fibernät Automatiskt uppdatering: VIKBOLANDET

Ticket Number: INC2046804
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: VIKBOLANDET
Occured: 19/07/2022 13:46 UTC
Estimated Time of Repair: 19/07/2022 21:00 UTC
Service(s) Restored: 19/07/2022 18:20 UTC

Details:
19/07/2022 13:47 UTC We currently have an outage, troubleshooting is ongoing.
19/07/2022 15:34 UTC There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue.
19/07/2022 18:26 UTC Outage is resolved and services are restored after the power outage was remedied. If you still experience any issues please contact GlobalConnect Service Desk.

IP-Only Fibernät Automatiskt uppdatering: ESKILSTUNA

Ticket Number: INC2046756
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: ESKILSTUNA
Occured: 19/07/2022 06:39 UTC
Estimated Time of Repair: 25/07/2022 14:00 UTC
Service(s) Restored: 21/07/2022 12:40 UTC

Details:
19/07/2022 11:02 UTC We currently have an outage, troubleshooting is ongoing.
19/07/2022 11:06 UTC Technician had trouble accessing equipment on the premises, trying again later.
19/07/2022 14:52 UTC Access issues remain, work will continue tomorrow.
20/07/2022 08:14 UTC Technician has found that power has been disabled on site. Awaiting property owners action.
22/07/2022 12:46 UTC Outage is resolved and services are restored after the power outage was remedied. If you still experience any issues please contact GlobalConnect Service Desk.

IP-Only Fibernät Automatiskt uppdatering: TOMELILLA

Ticket Number: INC2046754
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: TOMELILLA
Occured: 19/07/2022 09:08 UTC
Estimated Time of Repair: 19/07/2022 13:00 UTC
Service(s) Restored: 19/07/2022 12:00 UTC

Details:
19/07/2022 09:16 UTC We currently have an outage, troubleshooting is ongoing.
19/07/2022 09:17 UTC There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue.
19/07/2022 11:54 UTC Services are restored. Awaiting confirmation from sub provider that the outage is solved to close this ticket.
19/07/2022 12:21 UTC Outage is resolved and services are restored after the power outage was remedied. If you still experience any issues please contact GlobalConnect Service Desk.