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Past Incidents

Sunday 9th January 2022

No incidents reported

Saturday 8th January 2022

IP-Only Fibernät Automatiskt uppdatering: BILLESHOLM

Ticket Number: INC2008959
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: BILLESHOLM
Occured: 08/01/2022 07:57 UTC
Estimated Time of Repair: 08/01/2022 12:00 UTC
Service(s) Restored: 08/01/2022 09:56 UTC

Details:
08/01/2022 08:08 UTC We currently have an outage, troubleshooting is ongoing.
08/01/2022 08:11 UTC There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue.
08/01/2022 10:12 UTC Outage is resolved and services are restored after the power outage was remedied. If you still experience any issues please contact GlobalConnect Service Desk.

IP-Only Fibernät Automatiskt uppdatering: TYSKLAND, HAMBURG

Ticket Number: INC2008957
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: GERMANY, HAMBURG
Occured: 08/01/2022 04:45 UTC
Estimated Time of Repair: 08/01/2022 14:00 UTC
Service(s) Restored: 08/01/2022 09:50 UTC

Details:
08/01/2022 06:19 UTC We currently have an outage, troubleshooting is ongoing.
08/01/2022 06:51 UTC A disturbance detected in our sub provider’s network. Troubleshooting is ongoing with sub provider
08/01/2022 13:27 UTC Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk.

Friday 7th January 2022

IP-Only Fibernät Automatiskt uppdatering: LOFSDALEN, VEMDALEN

Ticket Number: INC2008951
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: LOFSDALEN, VEMDALEN
Occured: 07/01/2022 22:18 UTC
Estimated Time of Repair: 08/01/2022 12:00 UTC
Service(s) Restored: 08/01/2022 12:00 UTC

Details:
07/01/2022 22:51 UTC We currently have an outage, troubleshooting is ongoing.
07/01/2022 23:06 UTC A disturbance detected in our sub provider’s network. Troubleshooting is ongoing with sub provider
08/01/2022 01:56 UTC Waiting for an update from subprovider.
08/01/2022 05:16 UTC Suspected fault switch. Technician is en route for further troubleshooting.
08/01/2022 07:39 UTC Sub provider is currently awaiting arrival of technician for further troubleshooting on site.
08/01/2022 11:31 UTC Services are restored. Awaiting confirmation from sub provider that the outage is solved to close this ticket.
08/01/2022 12:26 UTC Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk.

IP-Only Fibernät Automatiskt uppdatering: LOFSDALEN

Ticket Number: INC2008949
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: LOFSDALEN
Occured: 07/01/2022 19:14 UTC
Estimated Time of Repair: 08/01/2022 00:00 UTC
Service(s) Restored: 07/01/2022 20:48 UTC

Details:
07/01/2022 20:19 UTC We currently have an outage, troubleshooting is ongoing.
07/01/2022 20:26 UTC A disturbance detected in our sub provider’s network. Troubleshooting is ongoing with sub provider
07/01/2022 21:00 UTC All services are restored.

IP-Only Fibernät Automatiskt uppdatering: SKÖVDE

Ticket Number: INC2008893
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: SKÖVDE
Occured: 07/01/2022 13:30 UTC
Estimated Time of Repair: 08/01/2022 05:00 UTC
Service(s) Restored: 07/01/2022 22:53 UTC

Details:
07/01/2022 13:58 UTC We currently have an outage, troubleshooting is ongoing.
07/01/2022 16:34 UTC A field technician ordered to site for troubleshooting.
07/01/2022 21:23 UTC Technician measured location of potential cable cut. Technician is on his way to locate fault.
07/01/2022 22:57 UTC Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk.

IP-Only Fibernät Automatiskt uppdatering: ESKILSTUNA - ALBERGA

Ticket Number: INC2008885
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: ESKILSTUNA – ALBERGA
Occured: 07/01/2022 11:33 UTC
Estimated Time of Repair: 07/01/2022 18:00 UTC
Service(s) Restored: 07/01/2022 17:00 UTC

Details:
07/01/2022 13:58 UTC We currently have an outage, troubleshooting is ongoing.
07/01/2022 14:57 UTC Issues have presented themselves as intermittent outages aswell as quality problems. A change in the device has been made and is actively being monitored.
07/01/2022 17:45 UTC Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk.

IP-Only Fibernät Automatiskt uppdatering: KILAFORS

Ticket Number: INC2008879
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: KILAFORS
Occured: 07/01/2022 12:11 UTC
Estimated Time of Repair: 10/01/2022 18:00 UTC
Service(s) Restored: 08/01/2022 06:00 UTC

Details:
07/01/2022 13:35 UTC We currently have an outage, troubleshooting is ongoing.
07/01/2022 13:53 UTC A field technician ordered to site for troubleshooting. ETA 4 hours
07/01/2022 18:11 UTC A disturbance detected in our sub provider’s network. Troubleshooting is ongoing with sub provider
08/01/2022 00:19 UTC A hardware fault detected. ETR has been pushed forward
08/01/2022 07:31 UTC Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk.

IP-Only Fibernät Automatiskt uppdatering: KRISTINEHAMN

Ticket Number: INC2008792
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: KRISTINEHAMN
Occured: 07/01/2022 07:12 UTC
Estimated Time of Repair: 07/01/2022 11:00 UTC
Service(s) Restored: 07/01/2022 07:31 UTC

Details:
07/01/2022 07:19 UTC We currently have an outage, troubleshooting is ongoing.
07/01/2022 07:32 UTC Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk.

Thursday 6th January 2022

No incidents reported

Wednesday 5th January 2022

IP-Only Fibernät Automatiskt uppdatering: ÅKERSBERGA

Ticket Number: INC2008024
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: ÅKERSBERGA
Occured: 05/01/2022 00:45 UTC
Estimated Time of Repair: 05/01/2022 11:00 UTC
Service(s) Restored: 05/01/2022 08:20 UTC

Details:
05/01/2022 00:53 UTC We currently have an outage, troubleshooting is ongoing.
05/01/2022 06:29 UTC A field technician ordered to site for troubleshooting.
05/01/2022 08:22 UTC Outage is resolved and services are restored after the power outage was remedied. If you still experience any issues please contact GlobalConnect Service Desk.

Tuesday 4th January 2022

IP-Only Fibernät Automatiskt uppdatering: JÄRFÄLLA

Ticket Number: INC2007793
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: JÄRFÄLLA
Occured: 03/01/2022 23:42 UTC
Estimated Time of Repair: 04/01/2022 14:00 UTC
Service(s) Restored: 04/01/2022 11:42 UTC

Details:
03/01/2022 23:53 UTC We currently have an outage, troubleshooting is ongoing.
04/01/2022 07:20 UTC A field technician ordered to site for troubleshooting.
04/01/2022 11:42 UTC Outage is resolved and services are restored after the power outage was remedied. If you still experience any issues please contact GlobalConnect Service Desk.

Monday 3rd January 2022

No incidents reported