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Past Incidents

Friday 3rd December 2021

IP-Only Fibernät Automatiskt uppdatering: NORGE, GJÖVIK

Ticket Number: INC2002827
Business Area: DATACOMMUNICATIONS
Status: ONGOING
Fault Type: OUTAGE
Location: NORWAY, GJOVIK
Occured: 03/12/2021 11:54 UTC
Estimated Time of Repair: 03/12/2021 16:00 UTC
Service(s) Restored:

Details:
03/12/2021 12:22 UTC We currently have an outage, troubleshooting is ongoing.
03/12/2021 12:24 UTC Services are restored but the cause is unknown. The services are being monitored and troubleshooting is continued to find the cause of the incident.

IP-Only Fibernät Automatiskt uppdatering: STOCKHOLM, NARVAVÄGEN

Ticket Number: INC2002830
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: STOCKHOLM, NARVAVÄGEN
Occured: 03/12/2021 12:01 UTC
Estimated Time of Repair: 03/12/2021 17:00 UTC
Service(s) Restored: 03/12/2021 14:12 UTC

Details:
03/12/2021 12:15 UTC We currently have an outage, troubleshooting is ongoing.
03/12/2021 12:38 UTC There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue.
03/12/2021 14:14 UTC Outage is resolved and services are restored after the power outage was remedied. If you still experience any issues please contact GlobalConnect Service Desk.

IP-Only Fibernät Automatiskt uppdatering: LÖTTORP

Ticket Number: INC2002778
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: LÖTTORP
Occured: 03/12/2021 09:35 UTC
Estimated Time of Repair: 03/12/2021 16:00 UTC
Service(s) Restored: 03/12/2021 14:35 UTC

Details:
03/12/2021 09:41 UTC We currently have an outage, troubleshooting is ongoing.
03/12/2021 10:13 UTC A field technician ordered to site for troubleshooting.
03/12/2021 14:04 UTC Technician has been on site troubleshooting. Site receives poor light values so technician has been sent to the other end of the circuit to investigate the sender.
03/12/2021 14:40 UTC Outage is resolved and services are restored after the technician cleaned connectors and light values improved. If you still experience any issues please contact GlobalConnect Service Desk.

IP-Only Fibernät Automatiskt uppdatering: VISBY

Ticket Number: INC2002738
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: VISBY
Occured: 03/12/2021 07:18 UTC
Estimated Time of Repair: 03/12/2021 15:00 UTC
Service(s) Restored: 03/12/2021 07:42 UTC

Details:
03/12/2021 07:32 UTC We currently have an outage, troubleshooting is ongoing.
03/12/2021 07:56 UTC Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk.

IP-Only Fibernät Automatiskt uppdatering: ÅKERSBERGA

Ticket Number: INC2002736
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: ÅKERSBERGA
Occured: 03/12/2021 07:03 UTC
Estimated Time of Repair: 03/12/2021 11:00 UTC
Service(s) Restored: 03/12/2021 08:50 UTC

Details:
03/12/2021 07:25 UTC We currently have an outage, troubleshooting is ongoing.
03/12/2021 09:27 UTC Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk.

IP-Only Fibernät Automatiskt uppdatering: LUDVIKA

Ticket Number: INC2002719
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: LUDVIKA
Occured: 02/12/2021 21:55 UTC
Estimated Time of Repair: 03/12/2021 10:00 UTC
Service(s) Restored: 03/12/2021 08:35 UTC

Details:
03/12/2021 04:56 UTC We currently have an outage, troubleshooting is ongoing.
03/12/2021 06:13 UTC A field technician dispatched to continue troubleshooting. ETA 2 hours
03/12/2021 08:16 UTC Field technician is on site, troubleshooting continues.
03/12/2021 08:39 UTC Services are restored. Awaiting confirmation from technician that the outage is solved to close this ticket.
03/12/2021 08:56 UTC Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk.

Thursday 2nd December 2021

IP-Only Fibernät Automatiskt uppdatering: HILLERSTORP

Ticket Number: INC2002649
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: HILLERSTORP
Occured: 02/12/2021 18:54 UTC
Estimated Time of Repair: 02/12/2021 22:00 UTC
Service(s) Restored: 02/12/2021 21:08 UTC

Details:
02/12/2021 18:57 UTC We currently have an outage, troubleshooting is ongoing.
02/12/2021 19:03 UTC There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue.
02/12/2021 19:56 UTC There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue.
02/12/2021 23:24 UTC Outage is resolved and services are restored after the power outage was remedied. If you still experience any issues please contact GlobalConnect Service Desk.

IP-Only Fibernät Automatiskt uppdatering: LJUGARN

Ticket Number: INC2002604
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: LJUGARN
Occured: 02/12/2021 14:45 UTC
Estimated Time of Repair: 02/12/2021 18:00 UTC
Service(s) Restored: 02/12/2021 15:28 UTC

Details:
02/12/2021 15:01 UTC We currently have an outage, troubleshooting is ongoing.
02/12/2021 15:03 UTC There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue.
02/12/2021 17:29 UTC Services are restored. Awaiting confirmation from sub provider that the outage is solved to close this ticket.
02/12/2021 17:51 UTC Outage is resolved and services are restored after the power outage was remedied. If you still experience any issues please contact GlobalConnect Service Desk.

IP-Only Fibernät Automatiskt uppdatering: ESKILSTUNA

Ticket Number: INC2002585
Business Area: DATACOMMUNICATIONS
Status: ONGOING
Fault Type: OUTAGE
Location: ESKILSTUNA
Occured: 02/12/2021 13:43 UTC
Estimated Time of Repair: 02/12/2021 17:00 UTC
Service(s) Restored:

Details:
02/12/2021 14:03 UTC We currently have an outage, troubleshooting is ongoing.
02/12/2021 14:45 UTC Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk.

IP-Only Fibernät Automatiskt uppdatering: HINDÅS

Ticket Number: INC2002385
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: HINDÅS
Occured: 02/12/2021 07:22 UTC
Estimated Time of Repair: 02/12/2021 15:00 UTC
Service(s) Restored: 02/12/2021 15:00 UTC

Details:
02/12/2021 07:38 UTC We currently have an outage, troubleshooting is ongoing.
02/12/2021 07:48 UTC The disturbance is a planned work which is estimated to be done at 16:00 CET.

Wednesday 1st December 2021

IP-Only Fibernät Automatiskt uppdatering: GOTLAND

Ticket Number: INC2002358
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: GOTLAND
Occured: 01/12/2021 20:42 UTC
Estimated Time of Repair: 02/12/2021 00:00 UTC
Service(s) Restored: 01/12/2021 23:00 UTC

Details:
01/12/2021 20:55 UTC We currently have an outage, due to local power outage.
02/12/2021 07:05 UTC All services are restored.

IP-Only Fibernät Automatiskt uppdatering: UPPSALA

Ticket Number: INC2002307
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: UPPSALA
Occured: 01/12/2021 13:08 UTC
Estimated Time of Repair: 02/12/2021 13:00 UTC
Service(s) Restored: 01/12/2021 18:21 UTC

Details:
01/12/2021 17:51 UTC We currently have an outage, troubleshooting is ongoing.
01/12/2021 17:57 UTC Troubleshooting will continue in the morning due to difficulty with access.
01/12/2021 18:34 UTC Services are restored but the cause is unknown. The services are being monitored and troubleshooting is continued to find the cause of the incident.

IP-Only Fibernät Automatiskt uppdatering: DROTTNINGHOLM

Ticket Number: INC2002212
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: DROTTNINGHOLM
Occured: 01/12/2021 10:34 UTC
Estimated Time of Repair: 01/12/2021 15:00 UTC
Service(s) Restored: 01/12/2021 12:48 UTC

Details:
01/12/2021 11:45 UTC We currently have an outage, troubleshooting is ongoing.
01/12/2021 11:47 UTC There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue.
01/12/2021 13:53 UTC Outage is resolved and services are restored after the power outage was remedied. If you still experience any issues please contact GlobalConnect Service Desk.

IP-Only Fibernät Automatiskt uppdatering: BORÅS

Ticket Number: INC2002136
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: BORÅS
Occured: 30/11/2021 04:00 UTC
Estimated Time of Repair: 02/12/2021 10:00 UTC
Service(s) Restored: 02/12/2021 00:15 UTC

Details:
01/12/2021 06:53 UTC We currently have an outage, troubleshooting is ongoing.

A planned work in sub-providers network have been delayed. Work is taking place near busy road which cuases delays.
01/12/2021 13:54 UTC Technician notifies that there is a blockade from closest manhole to the customer and the canalization under the road must be dug up to solve it. Technician is looking into alternative solutions but it is leaning toward digging during the night to repair the canalization and implement new cable.
01/12/2021 14:37 UTC Technician will go into the manhole tonight to repair the canalization and install new fiber.
02/12/2021 06:11 UTC Services are restored. Awaiting confirmation from sub provider that the outage is solved to close this ticket.
02/12/2021 06:17 UTC Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk.

Tuesday 30th November 2021

IP-Only Fibernät Automatiskt uppdatering: KARLSHAMN, ASARUM

Ticket Number: INC2001939
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: KARLSHAMN, ASARUM
Occured: 30/11/2021 11:16 UTC
Estimated Time of Repair: 30/11/2021 19:00 UTC
Service(s) Restored: 30/11/2021 17:09 UTC

Details:
30/11/2021 11:57 UTC We currently have an outage, troubleshooting is ongoing.
30/11/2021 14:50 UTC Troubleshooting is ongoing.
30/11/2021 17:21 UTC Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk.

IP-Only Fibernät Automatiskt uppdatering: STOCKHOLM OMRÅDE

Ticket Number: INC2001930
Business Area: DATACOMMUNICATIONS
Status: ONGOING
Fault Type: OUTAGE
Location: STOCKHOLM AREA
Occured: 30/11/2021 11:00 UTC
Estimated Time of Repair: 30/11/2021 15:00 UTC
Service(s) Restored:

Details:
30/11/2021 11:40 UTC We are currently experiencing a major disturbance which is also affecting our own telephonysystem. Technicians are currently troubelshooting and we hope to have this issue resolved as soon as possible.

IP-Only Fibernät Automatiskt uppdatering: STOCKHOLM - CENTRALT

Ticket Number: INC2001930
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: STOCKHOLM – CENTRAL
Occured: 30/11/2021 11:00 UTC
Estimated Time of Repair: 30/11/2021 15:00 UTC
Service(s) Restored: 30/11/2021 11:50 UTC

Details:
30/11/2021 11:40 UTC We are currently experiencing a major disturbance which is also affecting our own telephonysystem. Technicians are currently troubelshooting and we hope to have this issue resolved as soon as possible.
30/11/2021 11:51 UTC Suspected hardware fault. Troubleshooting is ongoing.
30/11/2021 12:36 UTC Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk.

IP-Only Fibernät Automatiskt uppdatering: VENDELSÖ

Ticket Number: INC2001909
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: VENDELSÖ
Occured: 30/11/2021 09:43 UTC
Estimated Time of Repair: 30/11/2021 14:00 UTC
Service(s) Restored: 30/11/2021 10:39 UTC

Details:
30/11/2021 09:54 UTC We currently have an outage, troubleshooting is ongoing.
30/11/2021 10:49 UTC Outage is resolved and services are restored but the cause is unknown. The services are being monitored and troubleshooting is continued to find the cause of the incident.

IP-Only Fibernät Automatiskt uppdatering: ÅKERSBERGA

Ticket Number: INC2001906
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: ÅKERSBERGA
Occured: 30/11/2021 09:34 UTC
Estimated Time of Repair: 30/11/2021 13:00 UTC
Service(s) Restored: 30/11/2021 10:04 UTC

Details:
30/11/2021 09:46 UTC We currently have an outage, troubleshooting is ongoing.
30/11/2021 10:04 UTC Planned termination.

IP-Only Fibernät Automatiskt uppdatering: HÅKANSÖ

Ticket Number: INC2001864
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: HÅKANSÖ
Occured: 30/11/2021 03:26 UTC
Estimated Time of Repair: 30/11/2021 09:00 UTC
Service(s) Restored: 30/11/2021 08:30 UTC

Details:
30/11/2021 03:56 UTC We currently have an outage, troubleshooting is ongoing.
30/11/2021 06:49 UTC A disturbance detected in our sub provider’s network. Troubleshooting is ongoing with sub provider
30/11/2021 08:34 UTC Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk.

IP-Only Fibernät Automatiskt uppdatering: TORSHÄLLA

Ticket Number: INC2001862
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: TORSHÄLLA
Occured: 30/11/2021 02:32 UTC
Estimated Time of Repair: 30/11/2021 19:00 UTC
Service(s) Restored: 30/11/2021 16:28 UTC

Details:
30/11/2021 02:52 UTC We currently have an outage, troubleshooting is ongoing.
30/11/2021 06:49 UTC Troubleshooting is ongoing.
30/11/2021 08:03 UTC A field technician ordered to site for troubleshooting.
30/11/2021 12:22 UTC A hardware fault detected. Replacement unit has been ordered.
30/11/2021 16:28 UTC Outage is resolved and services are restored after the hardware replacement. If you still experience any issues please contact GlobalConnect Service Desk.

Monday 29th November 2021

IP-Only Fibernät Automatiskt uppdatering: VARBERG

Ticket Number: INC2001831
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: VARBERG
Occured: 29/11/2021 16:34 UTC
Estimated Time of Repair: 30/11/2021 01:30 UTC
Service(s) Restored: 30/11/2021 00:04 UTC

Details:
29/11/2021 17:07 UTC We currently have an outage, troubleshooting is ongoing.
29/11/2021 17:42 UTC A field technician ordered to site for troubleshooting.
29/11/2021 21:21 UTC A hardware fault detected. Replacement unit has been ordered.
30/11/2021 00:14 UTC Outage is resolved and services are restored after the hardware replacement. If you still experience any issues please contact GlobalConnect Service Desk.

IP-Only Fibernät Automatiskt uppdatering: LJUNG

Ticket Number: INC2001816
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: LJUNG
Occured: 29/11/2021 15:24 UTC
Estimated Time of Repair: 30/11/2021 03:00 UTC
Service(s) Restored: 29/11/2021 22:10 UTC

Details:
29/11/2021 15:35 UTC We currently have an outage, troubleshooting is ongoing.
29/11/2021 17:00 UTC A disturbance detected in our sub provider’s network. Troubleshooting is ongoing with sub provider
29/11/2021 22:17 UTC Outage is resolved and services are restored after the cable fault was fixed. If you still experience any issues please contact GlobalConnect Service Desk.

IP-Only Fibernät Automatiskt uppdatering: ANEBY

Ticket Number: INC2001813
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: ANEBY
Occured: 29/11/2021 14:48 UTC
Estimated Time of Repair: 29/11/2021 19:00 UTC
Service(s) Restored: 29/11/2021 15:10 UTC

Details:
29/11/2021 15:04 UTC We currently have an outage, troubleshooting is ongoing.
29/11/2021 15:16 UTC Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk.

IP-Only Fibernät Automatiskt uppdatering: ESKILSTUNA

Ticket Number: INC2001783
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: ESKILSTUNA
Occured: 29/11/2021 13:26 UTC
Estimated Time of Repair: 29/11/2021 18:00 UTC
Service(s) Restored: 29/11/2021 14:30 UTC

Details:
29/11/2021 14:05 UTC We currently have an outage, troubleshooting is ongoing.
29/11/2021 14:32 UTC Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk.

IP-Only Fibernät Automatiskt uppdatering: KATRINEHOLM

Ticket Number: INC2001723
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: KATRINEHOLM
Occured: 29/11/2021 11:55 UTC
Estimated Time of Repair: 29/11/2021 13:30 UTC
Service(s) Restored: 29/11/2021 13:20 UTC

Details:
29/11/2021 12:16 UTC We currently have an outage, troubleshooting is ongoing.
29/11/2021 12:19 UTC There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue.
29/11/2021 13:37 UTC Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk.

IP-Only Fibernät Automatiskt uppdatering: ESKILSTUNA - TORSHÄLLA

Ticket Number: INC2001681
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: ESKILSTUNA – TORSHÄLLA
Occured: 29/11/2021 09:00 UTC
Estimated Time of Repair: 29/11/2021 14:00 UTC
Service(s) Restored: 29/11/2021 14:00 UTC

Details:
29/11/2021 10:39 UTC We currently have an outage, due to a local power outage.
29/11/2021 13:07 UTC Services are restored. Awaiting confirmation from sub provider that the outage is solved to close this ticket.
29/11/2021 14:20 UTC Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk.

IP-Only Fibernät Automatiskt uppdatering: SUNDSVALL

Ticket Number: INC2001682
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: SUNDSVALL
Occured: 29/11/2021 09:27 UTC
Estimated Time of Repair: 29/11/2021 12:00 UTC
Service(s) Restored: 29/11/2021 11:40 UTC

Details:
29/11/2021 09:35 UTC We currently have an outage, troubleshooting is ongoing.
29/11/2021 09:50 UTC A disturbance detected in our sub provider’s network. Troubleshooting is ongoing with sub provider
29/11/2021 10:32 UTC Services are restored. Awaiting confirmation from sub provider that the outage is solved to close this ticket.
29/11/2021 11:41 UTC Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk.

IP-Only Fibernät Automatiskt uppdatering: LULEÅ

Ticket Number: INC2001637
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: LULEÅ
Occured: 29/11/2021 04:54 UTC
Estimated Time of Repair: 29/11/2021 18:00 UTC
Service(s) Restored: 29/11/2021 16:05 UTC

Details:
29/11/2021 05:22 UTC We currently have an outage, troubleshooting is ongoing.
29/11/2021 06:50 UTC A field technician ordered to site for troubleshooting.
29/11/2021 08:46 UTC A hardware fault detected. Replacement unit has been ordered.
29/11/2021 11:39 UTC Awaiting delivery of replacement equipment and parts.
29/11/2021 16:14 UTC Outage is resolved and services are restored after the hardware replacement. If you still experience any issues please contact GlobalConnect Service Desk.

Sunday 28th November 2021

IP-Only Fibernät Automatiskt uppdatering: KVICKSUND

Ticket Number: INC2001625
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: KVICKSUND
Occured: 28/11/2021 21:34 UTC
Estimated Time of Repair: 29/11/2021 01:00 UTC
Service(s) Restored: 29/11/2021 23:01 UTC

Details:
28/11/2021 21:54 UTC We currently have an outage, troubleshooting is ongoing.
29/11/2021 03:18 UTC All services are restored.

IP-Only Fibernät Automatiskt uppdatering: SKENE

Ticket Number: INC2001624
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: SKENE
Occured: 28/11/2021 21:44 UTC
Estimated Time of Repair: 29/11/2021 01:00 UTC
Service(s) Restored: 29/11/2021 02:30 UTC

Details:
28/11/2021 21:50 UTC We currently have an outage, troubleshooting is ongoing.
29/11/2021 03:12 UTC Subprovider has had a unannounced emergency planned work, while technician was on his way out the sub provider informs us. Disturbance is now over.

IP-Only Fibernät Automatiskt uppdatering: JOHANNESHOV

Ticket Number: INC2001574
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: JOHANNESHOV
Occured: 28/11/2021 00:30 UTC
Estimated Time of Repair: 28/11/2021 04:00 UTC
Service(s) Restored: 28/11/2021 01:30 UTC

Details:
28/11/2021 00:50 UTC We currently have an outage, troubleshooting is ongoing.
28/11/2021 01:49 UTC All services are restored.

Saturday 27th November 2021

No incidents reported