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Past Incidents

Monday 18th October 2021

Planerat arbete Servanet, scheduled 1 week ago

Kommun: Härnösands kommun,Nordanstigs kommun,Ragunda kommun,Strömsunds kommun,Sundsvalls kommun,Timrå kommun,Ånge kommun,Östersunds kommun
Område: Sundsvall, Härnösand, Nordanstig, Ragunda, Strömsund, Timrå, Ånge, Östersund
Typ: Planerat arbete

Start: 2021-10-18 00:01:00
Slut: 2021-10-18 01:30:00

Information:
Servanet kommer att utföra ett planerat underhållsarbete i nätet under natten. Arbetet påverkar samtliga tjänster inom berörda områden.

Friday 8th October 2021

IP-Only Fibernät Automatiskt uppdatering: UPPSALA

Ticket Number: INC1002602
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: UPPSALA
Occured: 08/10/2021 12:20 UTC
Estimated Time of Repair: 08/10/2021 16:00 UTC
Service(s) Restored: 08/10/2021 14:06 UTC

Details:
08/10/2021 12:25 UTC We currently have an outage, troubleshooting is ongoing.
08/10/2021 14:14 UTC Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk.

IP-Only Fibernät Automatiskt uppdatering: ESKILSTUNA

Ticket Number: INC1002599
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: ESKILSTUNA
Occured: 08/10/2021 08:30 UTC
Estimated Time of Repair: 08/10/2021 12:00 UTC
Service(s) Restored: 08/10/2021 08:47 UTC

Details:
08/10/2021 08:47 UTC We currently have an outage, troubleshooting is ongoing.
08/10/2021 09:02 UTC Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk.

IP-Only Fibernät Automatiskt uppdatering: BILLESHOLM

Ticket Number: INC1002595
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: BILLESHOLM
Occured: 08/10/2021 06:02 UTC
Estimated Time of Repair: 08/10/2021 11:00 UTC
Service(s) Restored: 08/10/2021 09:26 UTC

Details:
08/10/2021 06:11 UTC We currently have an outage, troubleshooting is ongoing.
08/10/2021 06:41 UTC There is an ongoing planned power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue.
08/10/2021 09:37 UTC Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk.

IP-Only Fibernät Automatiskt uppdatering: BILLESHOLM

Ticket Number: INC1002595
Business Area: DATACOMMUNICATIONS
Status: ONGOING
Fault Type: OUTAGE
Location: BILLESHOLM
Occured: 08/10/2021 06:02 UTC
Estimated Time of Repair: 08/10/2021 10:00 UTC
Service(s) Restored:

Details:
08/10/2021 06:11 UTC We currently have an outage, troubleshooting is ongoing.

IP-Only Fibernät Automatiskt uppdatering: LINKÖPING

Ticket Number: INC1002592
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: LINKÖPING
Occured: 08/10/2021 01:59 UTC
Estimated Time of Repair: 08/10/2021 05:00 UTC
Service(s) Restored: 08/10/2021 06:00 UTC

Details:
08/10/2021 02:05 UTC We currently have an outage. We have identified a hardware failure and are working on sourcing a spare part.
08/10/2021 08:40 UTC Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk.

Thursday 7th October 2021

No incidents reported

Wednesday 6th October 2021

IP-Only Fibernät Automatiskt uppdatering: FÅRÖSUND

Ticket Number: INC1002578
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: FÅRÖSUND
Occured: 06/10/2021 13:17 UTC
Estimated Time of Repair: 06/10/2021 17:00 UTC
Service(s) Restored: 06/10/2021 13:55 UTC

Details:
06/10/2021 13:43 UTC We currently have an outage, troubleshooting is ongoing.
06/10/2021 13:56 UTC Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk.

IP-Only Fibernät Automatiskt uppdatering: UPPSALA

Ticket Number: INC1002575
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: UPPSALA
Occured: 06/10/2021 05:20 UTC
Estimated Time of Repair: 06/10/2021 08:30 UTC
Service(s) Restored: 06/10/2021 07:59 UTC

Details:
06/10/2021 05:33 UTC We currently have an outage, troubleshooting is ongoing.
06/10/2021 05:34 UTC There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue.
06/10/2021 11:09 UTC Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk.

Tuesday 5th October 2021

IP-Only Fibernät Automatiskt uppdatering: ESKILSTUNA

Ticket Number: INC1002573
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: ESKILSTUNA
Occured: 05/10/2021 17:37 UTC
Estimated Time of Repair: 06/10/2021 20:00 UTC
Service(s) Restored: 06/10/2021 17:11 UTC

Details:
05/10/2021 17:47 UTC We currently have an outage, troubleshooting is ongoing.
05/10/2021 18:08 UTC Awaiting delivery of replacement equipment and parts.
05/10/2021 20:02 UTC The estimated time of repair is pushed back because the fault was more substantial than initial estimates.
06/10/2021 09:05 UTC The ETR is pushed back, the fault is still not remedied.
06/10/2021 16:31 UTC Local power issue appears to be the cause, awaiting arrival of electritian to site.
06/10/2021 17:12 UTC Outage is resolved and services are restored after the power outage was remedied. If you still experience any issues please contact GlobalConnect Service Desk.

IP-Only Fibernät Automatiskt uppdatering: JÄRFÄLLA

Ticket Number: INC1002568
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: JÄRFÄLLA
Occured: 02/10/2021 08:11 UTC
Estimated Time of Repair: 05/10/2021 16:00 UTC
Service(s) Restored: 05/10/2021 13:33 UTC

Details:
05/10/2021 12:20 UTC We currently have an outage. Technician is on route for further troubleshooting.
05/10/2021 13:39 UTC All services are restored.

IP-Only Fibernät Automatiskt uppdatering: ÄLTA

Ticket Number: INC1002569
Business Area: DATACOMMUNICATIONS
Status: ONGOING
Fault Type: OUTAGE
Location: ÄLTA
Occured: 05/10/2021 11:37 UTC
Estimated Time of Repair: 06/10/2021 13:55 UTC
Service(s) Restored:

Details:
05/10/2021 12:08 UTC We currently have an outage, troubleshooting is ongoing.
05/10/2021 16:32 UTC Technician is not able to enter the node until tomorrow. Estimated time of repair is pushed back.
06/10/2021 08:59 UTC Our technician has still not been able to acquire access to the node. Estimated time of repair is pushed back.
07/10/2021 06:27 UTC Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk.

IP-Only Fibernät Automatiskt uppdatering: PITEÅ, HÅKANSÖ, ÖJEBYN

Ticket Number: INC1002567
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: PITEÅ, HÅKANSÖ, ÖJEBYN
Occured: 05/10/2021 09:04 UTC
Estimated Time of Repair: 05/10/2021 15:00 UTC
Service(s) Restored: 05/10/2021 12:30 UTC

Details:
05/10/2021 09:19 UTC We currently have an outage, troubleshooting is ongoing.
05/10/2021 12:29 UTC A field technician has arrived on site to continue troubleshooting.
05/10/2021 12:39 UTC Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk.

IP-Only Fibernät Automatiskt uppdatering: FRÖSÖN

Ticket Number: INC1002565
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: FRÖSÖN
Occured: 05/10/2021 07:00 UTC
Estimated Time of Repair: 05/10/2021 12:00 UTC
Service(s) Restored: 05/10/2021 10:50 UTC

Details:
05/10/2021 08:34 UTC We currently have an outage, troubleshooting is ongoing.
05/10/2021 08:35 UTC There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue.
05/10/2021 10:50 UTC Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk.

IP-Only Fibernät Automatiskt uppdatering: KNÄRED

Ticket Number: INC1002563
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: KNÄRED
Occured: 04/10/2021 06:12 UTC
Estimated Time of Repair: 07/10/2021 14:00 UTC
Service(s) Restored: 07/10/2021 14:00 UTC

Details:
05/10/2021 08:07 UTC We currently have an outage caused by a fiber-cut. Repair work is ongoing.
05/10/2021 20:23 UTC The estimated time of repair is pushed back because the fault was more substantial than initial estimates.
06/10/2021 14:13 UTC The estimated time of repair is pushed back because the fault was more substantial than initial estimates.
07/10/2021 15:27 UTC Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Customer Service.

IP-Only Fibernät Automatiskt uppdatering: HÖGSJÖ

Ticket Number: INC1002564
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: HÖGSJÖ
Occured: 05/10/2021 07:31 UTC
Estimated Time of Repair: 05/10/2021 11:00 UTC
Service(s) Restored: 05/10/2021 09:00 UTC

Details:
05/10/2021 07:39 UTC We currently have an outage, troubleshooting is ongoing.
05/10/2021 08:05 UTC A field technician ordered to site for troubleshooting.
05/10/2021 09:15 UTC Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk.

IP-Only Fibernät Automatiskt uppdatering: STORVRETA

Ticket Number: INC1002562
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: STORVRETA
Occured: 05/10/2021 06:07 UTC
Estimated Time of Repair: 05/10/2021 10:00 UTC
Service(s) Restored: 05/10/2021 06:22 UTC

Details:
05/10/2021 06:12 UTC We currently have an outage, troubleshooting is ongoing.
05/10/2021 06:15 UTC There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue.
05/10/2021 06:28 UTC Outage is resolved and services are restored after the power outage was remedied. If you still experience any issues please contact GlobalConnect Service Desk.

Monday 4th October 2021

IP-Only Fibernät Automatiskt uppdatering: ESKILSTUNA

Ticket Number: INC1002557
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: ESKILSTUNA
Occured: 04/10/2021 11:10 UTC
Estimated Time of Repair: 04/10/2021 15:00 UTC
Service(s) Restored: 04/10/2021 12:18 UTC

Details:
04/10/2021 11:36 UTC We currently have an outage, troubleshooting is ongoing.
04/10/2021 11:58 UTC A field technician ordered to site for troubleshooting.
04/10/2021 12:27 UTC Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk.

IP-Only Fibernät Automatiskt uppdatering: ARLANDASTAD

Ticket Number: INC1002556
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: ARLANDASTAD
Occured: 04/10/2021 11:11 UTC
Estimated Time of Repair: 04/10/2021 15:00 UTC
Service(s) Restored: 04/10/2021 11:27 UTC

Details:
04/10/2021 11:25 UTC We currently have an outage, troubleshooting is ongoing.
04/10/2021 11:29 UTC Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk.

IP-Only Fibernät Automatiskt uppdatering: ÖSTERÅKER

Ticket Number: INC1002554
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: ÖSTERÅKER
Occured: 04/10/2021 03:20 UTC
Estimated Time of Repair: 04/10/2021 08:00 UTC
Service(s) Restored: 04/10/2021 05:25 UTC

Details:
04/10/2021 04:17 UTC We currently have an outage, there is an ongoing power outage in the area. Netowner is working on resolution.
04/10/2021 05:24 UTC Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk.

IP-Only Fibernät Automatiskt uppdatering: ARVIKA

Ticket Number: INC1002553
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: ARVIKA
Occured: 04/10/2021 02:00 UTC
Estimated Time of Repair: 04/10/2021 06:00 UTC
Service(s) Restored: 04/10/2021 02:20 UTC

Details:
04/10/2021 02:10 UTC We currently have an outage after subproviders planned work has taken longer than expected. Work is ongoing to resolve this.
04/10/2021 02:23 UTC Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk.

IP-Only Fibernät Automatiskt uppdatering: HILLERSTORP

Ticket Number: INC1002552
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: HILLERSTORP
Occured: 03/10/2021 22:35 UTC
Estimated Time of Repair: 04/10/2021 04:00 UTC
Service(s) Restored: 04/10/2021 02:31 UTC

Details:
03/10/2021 22:56 UTC We currently have an outage, ongoing power outage in the area, netowner is working on solution.
04/10/2021 03:35 UTC Outage is resolved and services are restored after the power outage was remedied. If you still experience any issues please contact GlobalConnect Service Desk.

Sunday 3rd October 2021

No incidents reported

Saturday 2nd October 2021

IP-Only Fibernät Automatiskt uppdatering: TUMBA

Ticket Number: INC1002544
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: TUMBA
Occured: 02/10/2021 07:48 UTC
Estimated Time of Repair: 02/10/2021 11:00 UTC
Service(s) Restored: 02/10/2021 08:55 UTC

Details:
02/10/2021 07:55 UTC We currently have an outage, troubleshooting is ongoing.
02/10/2021 07:59 UTC There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue.
02/10/2021 09:03 UTC Outage is resolved and services are restored after the power outage was remedied. If you still experience any issues please contact GlobalConnect Service Desk.

IP-Only Fibernät Automatiskt uppdatering: JÄRFÄLLA

Ticket Number: INC1002543
Business Area: DATACOMMUNICATIONS
Status: ONGOING
Fault Type: OUTAGE
Location: JÄRFÄLLA
Occured: 01/10/2021 23:15 UTC
Estimated Time of Repair: 02/10/2021 14:00 UTC
Service(s) Restored:

Details:
02/10/2021 01:44 UTC We currently have an outage, troubleshooting is ongoing.
02/10/2021 01:56 UTC Troubleshooting will continue during the day.