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Past Incidents

Wednesday 28th April 2021

IP-Only Fibernät Automatiskt uppdatering: UPPSALA

Ticket Number: INC1001048
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: UPPSALA
Occured: 28/04/2021 20:49 UTC
Estimated Time of Repair: 30/04/2021 13:00 UTC
Service(s) Restored: 29/04/2021 13:46 UTC

Details:
28/04/2021 21:05 UTC We currently have an outage, troubleshooting is ongoing.
28/04/2021 22:06 UTC A field technician ordered to site for troubleshooting. ETA 4 hours
29/04/2021 02:57 UTC The cause of the disturbance is not yet identified. Estimated time of repair is pushed back and troubleshooting is still ongoing.
29/04/2021 07:51 UTC Access guaranteed, technician ordered to site, ETA 4 hours.
29/04/2021 12:44 UTC There is an ongoing power outage in the building affecting GlobalConnect equipment. We currently trying to reach those responsible to make a trouble report.
29/04/2021 13:56 UTC All services are restored.

IP-Only Fibernät Automatiskt uppdatering: OSBY

Ticket Number: INC1001042
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: OSBY
Occured: 28/04/2021 07:00 UTC
Estimated Time of Repair: 28/04/2021 14:00 UTC
Service(s) Restored: 28/04/2021 08:30 UTC

Details:
28/04/2021 08:00 UTC We currently have an outage, troubleshooting is ongoing.
28/04/2021 08:15 UTC A field technician ordered to site for troubleshooting. ETA 4 hours
28/04/2021 08:29 UTC Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk.

IP-Only Fibernät Automatiskt uppdatering: GÄDDEDE

Ticket Number: INC1001025
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: GÄDDEDE
Occured: 27/04/2021 23:48 UTC
Estimated Time of Repair: 28/04/2021 04:00 UTC
Service(s) Restored: 28/04/2021 01:37 UTC

Details:
28/04/2021 00:07 UTC We currently have an outage, troubleshooting is ongoing.
28/04/2021 02:05 UTC Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk.

Tuesday 27th April 2021

IP-Only Fibernät Automatiskt uppdatering: STRÖMSTAD

Ticket Number: INC1000992
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: STRÖMSTAD
Occured: 27/04/2021 04:00 UTC
Estimated Time of Repair: 27/04/2021 12:00 UTC
Service(s) Restored: 27/04/2021 11:30 UTC

Details:
27/04/2021 07:10 UTC We currently have an outage, troubleshooting is ongoing.
27/04/2021 08:38 UTC A disturbance detected in our sub provider’s network. Troubleshooting is ongoing with sub provider
27/04/2021 13:00 UTC Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk.

IP-Only Fibernät Automatiskt uppdatering: TYRESÖ

Ticket Number: INC1000978
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: TYRESÖ
Occured: 27/04/2021 06:25 UTC
Estimated Time of Repair: 27/04/2021 10:00 UTC
Service(s) Restored: 27/04/2021 08:40 UTC

Details:
27/04/2021 06:45 UTC We currently have an outage, troubleshooting is ongoing.
27/04/2021 07:05 UTC There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue.
27/04/2021 08:40 UTC Outage is resolved and services are restored after the power outage was remedied. If you still experience any issues please contact GlobalConnect Service Desk.

IP-Only Fibernät Automatiskt uppdatering: JÄRFÄLLA

Ticket Number: INC1000894
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: INTERMITTENT OUTAGES
Location: JÄRFÄLLA
Occured: 27/04/2021 05:29 UTC
Estimated Time of Repair: 27/04/2021 08:30 UTC
Service(s) Restored: 27/04/2021 06:04 UTC

Details:
27/04/2021 05:55 UTC We currently have an outage that affects customers with remote desktop services, troubleshooting is ongoing.
27/04/2021 06:04 UTC Services are restored but the cause is unknown. The services are being monitored and troubleshooting is continued to find the cause of the incident.
27/04/2021 06:55 UTC There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue.
27/04/2021 07:04 UTC Outage is resolved and services are restored after the configuration error was remedied. If you still experience any issues please contact GlobalConnect Service Desk.

IP-Only Fibernät Automatiskt uppdatering: KÖPCENTRUM - GALLERIAN

Ticket Number: INC1000890
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: KÖPCENTRUM – GALLERIAN
Occured: 27/04/2021 02:15 UTC
Estimated Time of Repair: 27/04/2021 10:00 UTC
Service(s) Restored: 27/04/2021 03:47 UTC

Details:
27/04/2021 02:34 UTC We currently have an outage, troubleshooting is ongoing.
27/04/2021 03:53 UTC Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk.

Monday 26th April 2021

IP-Only Fibernät Automatiskt uppdatering: STOCKHOLM

Ticket Number: INC1000876
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: STOCKHOLM
Occured: 26/04/2021 21:17 UTC
Estimated Time of Repair: 27/04/2021 01:00 UTC
Service(s) Restored: 26/04/2021 22:15 UTC

Details:
26/04/2021 21:37 UTC We currently have an outage, troubleshooting is ongoing.
26/04/2021 22:16 UTC Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk.

IP-Only Fibernät Automatiskt uppdatering: ÖSTERMALM, STOCKHOLM

Ticket Number: INC1000838
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: ÖSTERMALM, STOCKHOLM
Occured: 26/04/2021 08:47 UTC
Estimated Time of Repair: 26/04/2021 12:00 UTC
Service(s) Restored: 26/04/2021 08:57 UTC

Details:
26/04/2021 08:47 UTC We currently have an outage, troubleshooting is ongoing.
26/04/2021 08:57 UTC Outage is resolved and services are restored after the power outage was remedied. If you still experience any issues please contact GlobalConnect Service Desk.

IP-Only Fibernät Automatiskt uppdatering: STORA SUNDBY, ESKILSTUNA

Ticket Number: INC1000837
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: STORA SUNDBY, ESKILSTUNA
Occured: 26/04/2021 07:30 UTC
Estimated Time of Repair: 26/04/2021 15:30 UTC
Service(s) Restored: 26/04/2021 13:20 UTC

Details:
26/04/2021 07:55 UTC We currently have an outage, troubleshooting is ongoing.
26/04/2021 11:59 UTC Outage is resolved and services are restored after the power outage was remedied. If you still experience any issues please contact GlobalConnect Service Desk.
26/04/2021 12:10 UTC There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue.
26/04/2021 13:37 UTC Outage is resolved and services are restored after the power outage was remedied. If you still experience any issues please contact GlobalConnect Service Desk.

Sunday 25th April 2021

No incidents reported

Saturday 24th April 2021

IP-Only Fibernät Automatiskt uppdatering: LANDSKRONA

Ticket Number: INC1000771
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: LANDSKRONA
Occured: 24/04/2021 05:37 UTC
Estimated Time of Repair: 25/04/2021 17:00 UTC
Service(s) Restored: 25/04/2021 14:25 UTC

Details:
24/04/2021 05:45 UTC We currently have an outage, troubleshooting is ongoing.
24/04/2021 06:12 UTC A field technician ordered to site for troubleshooting. ETA 2 hours
24/04/2021 07:08 UTC Technicians arrival has been delayed due to flat tire.
24/04/2021 08:41 UTC A hardware fault detected. Replacement unit has been ordered.
24/04/2021 09:38 UTC Equipment collected by courier and is being shipped for replacement. Estimated arrival time: 17:30 local time.
24/04/2021 16:04 UTC The delivery has been delayed to approximately 21:00 local time.
24/04/2021 19:19 UTC The estimated time of repair is pushed back because the fault was more substantial than initial estimates.
25/04/2021 05:00 UTC Awaiting delivery of additional replacement hardware.
25/04/2021 07:47 UTC Spare parts have arrived. Installation needs to be adapted to the new equipment which has caused a delay. Estimated time of repair has been updated.
25/04/2021 08:12 UTC Installation was unsuccessful. The replacement equipment appears to be faulty. New replacement equipment will be sent to local technician. Updating estimated time of repair.
25/04/2021 10:49 UTC Awaiting delivery of replacement unit. Estimated arrival to local technician within 4 hours.
25/04/2021 14:25 UTC Outage is resolved and services are restored after the hardware replacement. If you still experience any issues please contact GlobalConnect Service Desk.

Friday 23rd April 2021

IP-Only Fibernät Automatiskt uppdatering: SKARA

Ticket Number: INC1000731
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: SKARA
Occured: 23/04/2021 04:07 UTC
Estimated Time of Repair: 23/04/2021 09:00 UTC
Service(s) Restored: 23/04/2021 09:00 UTC

Details:
23/04/2021 04:54 UTC We currently have an outage, troubleshooting is ongoing.
23/04/2021 04:58 UTC There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue.
23/04/2021 08:16 UTC Power supplier hasnt reported completion of the disturbance so we are pushing the ETR one hour.
23/04/2021 09:03 UTC Outage is resolved and services are restored after the power outage was remedied. If you still experience any issues please contact GlobalConnect Service Desk.

Thursday 22nd April 2021

IP-Only Fibernät Automatiskt uppdatering: HENÅN

Ticket Number: INC1000706
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: HENÅN
Occured: 22/04/2021 11:33 UTC
Estimated Time of Repair: 22/04/2021 15:00 UTC
Service(s) Restored: 22/04/2021 13:05 UTC

Details:
22/04/2021 11:41 UTC We currently have an outage, troubleshooting is ongoing.
22/04/2021 12:06 UTC A field technician dispatched to continue troubleshooting. ETA 1 hour
22/04/2021 13:00 UTC Power fault detected. Technicians are working on remedying the issue.
22/04/2021 13:06 UTC Outage is resolved and services are restored after the power outage was remedied. If you still experience any issues please contact GlobalConnect Service Desk.

IP-Only Fibernät Automatiskt uppdatering: ENKÖPING, SALA

Ticket Number: INC1000704
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: ENKÖPING, SALA
Occured: 22/04/2021 09:41 UTC
Estimated Time of Repair: 22/04/2021 13:00 UTC
Service(s) Restored: 22/04/2021 11:45 UTC

Details:
22/04/2021 09:56 UTC We currently have an outage, troubleshooting is ongoing.
22/04/2021 10:02 UTC There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue.
22/04/2021 11:47 UTC Outage is resolved and services are restored after the power outage was remedied. If you still experience any issues please contact GlobalConnect Service Desk.

IP-Only Fibernät Automatiskt uppdatering: ERIKSBERG, ÖSTERSUND

Ticket Number: INC1000698
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: ERIKSBERG, ÖSTERSUND
Occured: 22/04/2021 06:39 UTC
Estimated Time of Repair: 22/04/2021 08:00 UTC
Service(s) Restored: 22/04/2021 08:15 UTC

Details:
22/04/2021 06:45 UTC We currently have an outage, troubleshooting is ongoing.
22/04/2021 06:48 UTC There is an ongoing power outage in the building affecting GlobalConnect equipment. Facilities manager is working on solving the issue.
22/04/2021 08:20 UTC Outage is resolved and services are restored after the power outage was remedied. If you still experience any issues please contact GlobalConnect Service Desk.