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Past Incidents

Wednesday 17th February 2021

IP-Only Fibernät Automatiskt uppdatering: ESKILSTUNA

Ticket Number: 000000001028930
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: ESKILSTUNA
Occured: 17/02/2021 21:16 UTC
Estimated Time of Repair: 18/02/2021 01:00 UTC
Service(s) Restored: 18/02/2021 22:00 UTC

Details:
17/02/2021 21:37 UTC We currently have an outage, troubleshooting is ongoing.
17/02/2021 22:03 UTC Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk.

IP-Only Fibernät Automatiskt uppdatering: SKÖVDE/LIDKÖPING

Ticket Number: 000000001028863
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: SKÖVDE/LIDKÖPING
Occured: 17/02/2021 15:23 UTC
Estimated Time of Repair: 17/02/2021 21:00 UTC
Service(s) Restored: 17/02/2021 20:22 UTC

Details:
17/02/2021 16:00 UTC We currently have an outage, troubleshooting is ongoing.
17/02/2021 16:14 UTC A disturbance detected in our sub provider’s network. Troubleshooting is ongoing with sub provider
17/02/2021 16:48 UTC Troubleshooting is ongoing.
17/02/2021 18:33 UTC Troubleshooting is ongoing. Ticket escalated internally for further help with the troubleshooting.
17/02/2021 19:56 UTC Repair work is ongoing. Subprovider is working to move our curcuit to undamaged fibers in the cable.
17/02/2021 21:04 UTC All services are restored.

IP-Only Fibernät Automatiskt uppdatering: ÖSTERSUND

Ticket Number: 000000001028634
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: ÖSTERSUND
Occured: 17/02/2021 12:39 UTC
Estimated Time of Repair: 17/02/2021 18:00 UTC
Service(s) Restored: 17/02/2021 13:45 UTC

Details:
17/02/2021 12:41 UTC We currently have an outage, troubleshooting is ongoing.
17/02/2021 12:52 UTC A field technician ordered to site for troubleshooting. ETA 4 hours.
17/02/2021 13:39 UTC Suspected cable fault. Troubleshooting is ongoing.
17/02/2021 19:11 UTC Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk.

IP-Only Fibernät Automatiskt uppdatering: SUNDBYBERG

Ticket Number: 000000001028566
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: SUNDBYBERG
Occured: 17/02/2021 10:24 UTC
Estimated Time of Repair: 17/02/2021 16:00 UTC
Service(s) Restored: 17/02/2021 10:37 UTC

Details:
17/02/2021 10:31 UTC We currently have an outage, troubleshooting is ongoing.
17/02/2021 10:38 UTC Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk.

Tuesday 16th February 2021

IP-Only Fibernät Automatiskt uppdatering: JÄMTLAND

Ticket Number: 000000001028279
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: JÄMTLAND
Occured: 16/02/2021 21:14 UTC
Estimated Time of Repair: 17/02/2021 01:00 UTC
Service(s) Restored: 16/02/2021 21:45 UTC

Details:
16/02/2021 21:21 UTC We currently have an outage, troubleshooting is ongoing.
16/02/2021 21:59 UTC Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk.

IP-Only Fibernät Automatiskt uppdatering: ESKILSTUNA

Ticket Number: 000000001028110
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: ESKILSTUNA
Occured: 16/02/2021 14:18 UTC
Estimated Time of Repair: 16/02/2021 18:00 UTC
Service(s) Restored: 16/02/2021 16:00 UTC

Details:
16/02/2021 14:19 UTC We currently have an outage, troubleshooting is ongoing.
16/02/2021 16:08 UTC All services are restored.

IP-Only Fibernät Automatiskt uppdatering: NORRLAND

Ticket Number: 000000001027815
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: NORRLAND
Occured: 16/02/2021 11:50 UTC
Estimated Time of Repair: 17/02/2021 05:00 UTC
Service(s) Restored: 17/02/2021 02:45 UTC

Details:
16/02/2021 11:56 UTC We currently have an outage, troubleshooting is ongoing.
16/02/2021 12:27 UTC A disturbance detected in our sub provider’s network. Troubleshooting is ongoing with sub provider
16/02/2021 13:52 UTC Our sub provider have dispatched
a field technician to continue troubleshooting.
16/02/2021 14:42 UTC Services are restored. Awaiting confirmation from sub provider that the outage is solved to close this ticket.
16/02/2021 16:01 UTC The fault remains. Our sub providers cable is bent, so we had services down because of this, right now the cable is not as bent, but their technicians do not dare to touch it more due to the risk of more services going down.

They will perform an emergency planned work and repair this tonight 00:00 – 06:00
16/02/2021 23:32 UTC Repair work is ongoing.
17/02/2021 01:44 UTC Repair work is still ongoing.
17/02/2021 02:55 UTC Outage is resolved and services are restored after the cable fault was fixed. If you still experience any issues please contact GlobalConnect Service Desk.

IP-Only Fibernät Automatiskt uppdatering: GÖTEBORG

Ticket Number: 000000001027561
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: GÖTEBORG
Occured: 16/02/2021 04:05 UTC
Estimated Time of Repair: 16/02/2021 08:00 UTC
Service(s) Restored: 16/02/2021 06:36 UTC

Details:
16/02/2021 04:10 UTC We currently have an outage, troubleshooting is ongoing.
16/02/2021 07:11 UTC Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk.

Monday 15th February 2021

IP-Only Fibernät Automatiskt uppdatering: FARSTA

Ticket Number: 000000001027193
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: FARSTA
Occured: 15/02/2021 11:59 UTC
Estimated Time of Repair: 15/02/2021 16:00 UTC
Service(s) Restored: 15/02/2021 13:07 UTC

Details:
15/02/2021 12:11 UTC We currently have an outage, troubleshooting is ongoing.
15/02/2021 13:18 UTC Outage is resolved and services are restored after the power outage was remedied. If you still experience any issues please contact GlobalConnect Service Desk.

IP-Only Fibernät Automatiskt uppdatering: CENTRAL, SWEDEN

Ticket Number: 000000001027104
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: CENTRAL, SWEDEN
Occured: 15/02/2021 10:00 UTC
Estimated Time of Repair: 15/02/2021 10:29 UTC
Service(s) Restored: 15/02/2021 10:29 UTC

Details:
15/02/2021 10:20 UTC We currently have an outage, troubleshooting is ongoing.
15/02/2021 10:38 UTC Outage is resolved and services are restored after the configuration error was remedied. If you still experience any issues please contact GlobalConnect Service Desk.

IP-Only Fibernät Automatiskt uppdatering: SVÄNGSTA/KARLSHAMN

Ticket Number: 000000001026905
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: SVÄNGSTA/KARLSHAMN
Occured: 14/02/2021 23:02 UTC
Estimated Time of Repair: 15/02/2021 06:00 UTC
Service(s) Restored: 15/02/2021 02:16 UTC

Details:
15/02/2021 02:15 UTC We currently have an outage, troubleshooting is ongoing.
15/02/2021 02:48 UTC All services are restored.

Sunday 14th February 2021

IP-Only Fibernät Automatiskt uppdatering: HOK

Ticket Number: 000000001026828
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: HOK
Occured: 13/02/2021 23:37 UTC
Estimated Time of Repair: 14/02/2021 17:00 UTC
Service(s) Restored: 14/02/2021 12:00 UTC

Details:
14/02/2021 00:11 UTC We currently have an outage, troubleshooting is ongoing.
14/02/2021 03:27 UTC A field technician ordered to site for troubleshooting.
14/02/2021 08:22 UTC A disturbance detected in our sub provider’s network. Troubleshooting is ongoing with sub provider
14/02/2021 11:41 UTC The fault is temporarily resolved by a reroute while the troubleshooting of the fiber is ongoing.
14/02/2021 12:41 UTC Outage is resolved and services are restored after the cable fault was fixed. If you still experience any issues please contact GlobalConnect Service Desk.

Saturday 13th February 2021

IP-Only Fibernät Automatiskt uppdatering: HÄLLEVADSHOLM

Ticket Number: 000000001026810
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: HÄLLEVADSHOLM
Occured: 13/02/2021 17:49 UTC
Estimated Time of Repair: 13/02/2021 23:00 UTC
Service(s) Restored: 13/02/2021 21:45 UTC

Details:
13/02/2021 17:50 UTC We currently have an outage, troubleshooting is ongoing.
13/02/2021 17:57 UTC Cable fault detected. Technician en route for repairs.
13/02/2021 21:47 UTC All services are restored.

IP-Only Fibernät Automatiskt uppdatering: VISKAFORS

Ticket Number: 000000001026807
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: VISKAFORS
Occured: 13/02/2021 14:57 UTC
Estimated Time of Repair: 14/02/2021 11:00 UTC
Service(s) Restored: 14/02/2021 09:56 UTC

Details:
13/02/2021 15:45 UTC We currently have an outage, troubleshooting is ongoing.
13/02/2021 16:01 UTC A field technician ordered to site for troubleshooting.
13/02/2021 18:24 UTC A hardware fault detected. Replacement unit has been ordered.
14/02/2021 09:18 UTC Awaiting delivery of replacement equipment and parts.
14/02/2021 10:11 UTC Outage is resolved and services are restored after the hardware replacement. If you still experience any issues please contact GlobalConnect Service Desk.

IP-Only Fibernät Automatiskt uppdatering: HOK

Ticket Number: 000000001026761
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: HOK
Occured: 13/02/2021 05:00 UTC
Estimated Time of Repair: 13/02/2021 15:00 UTC
Service(s) Restored: 13/02/2021 11:26 UTC

Details:
13/02/2021 05:15 UTC We currently have an outage, troubleshooting is ongoing.
13/02/2021 09:01 UTC A field technician ordered to site for troubleshooting. ETA 4 hours.
13/02/2021 11:26 UTC Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk.

IP-Only Fibernät Automatiskt uppdatering: GÖTEBORG

Ticket Number: 000000001026757
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: GOTHENBURG
Occured: 13/02/2021 03:36 UTC
Estimated Time of Repair: 13/02/2021 07:00 UTC
Service(s) Restored: 13/02/2021 04:52 UTC

Details:
13/02/2021 03:44 UTC We currently have an outage, troubleshooting is ongoing.
13/02/2021 03:46 UTC There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue.
13/02/2021 04:52 UTC Outage is resolved and services are restored after the power outage was remedied. If you still experience any issues please contact GlobalConnect Service Desk.

Friday 12th February 2021

IP-Only Fibernät Automatiskt uppdatering: ESKILSTUNA

Ticket Number: 000000001026614
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: ESKILSTUNA
Occured: 12/02/2021 13:27 UTC
Estimated Time of Repair: 12/02/2021 17:00 UTC
Service(s) Restored: 12/02/2021 14:55 UTC

Details:
12/02/2021 13:34 UTC We currently have an outage, troubleshooting is ongoing.
12/02/2021 13:35 UTC There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue.
12/02/2021 14:55 UTC Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk.

IP-Only Fibernät Automatiskt uppdatering: UPPSALA

Ticket Number: 2021-02-12 12:54
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: UPPSALA
Occured: 12/02/2021 11:54 UTC
Estimated Time of Repair: 12/02/2021 17:00 UTC
Service(s) Restored: 12/02/2021 12:40 UTC

Details:
12/02/2021 12:12 UTC We currently have an outage, troubleshooting is ongoing.
12/02/2021 12:26 UTC A field technician ordered to site for troubleshooting. ETA 4 hours
12/02/2021 12:46 UTC Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk.

IP-Only Fibernät Automatiskt uppdatering: TYRINGE

Ticket Number: 000000001026337
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: TYRINGE
Occured: 12/02/2021 06:18 UTC
Estimated Time of Repair: 12/02/2021 10:00 UTC
Service(s) Restored: 12/02/2021 09:48 UTC

Details:
12/02/2021 06:36 UTC We currently have an outage, troubleshooting is ongoing.
12/02/2021 11:40 UTC Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk.

IP-Only Fibernät Automatiskt uppdatering: STOCKHOLM

Ticket Number: 000000001026277
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: STOCKHOLM
Occured: 11/02/2021 23:24 UTC
Estimated Time of Repair: 12/02/2021 15:00 UTC
Service(s) Restored: 12/02/2021 12:50 UTC

Details:
12/02/2021 00:27 UTC We currently have an outage, troubleshooting is ongoing.
12/02/2021 00:31 UTC There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue.
12/02/2021 03:17 UTC A disturbance detected in our sub provider’s network. Troubleshooting is ongoing with sub provider
12/02/2021 07:11 UTC There is an ongoing power outage at the site affecting GlobalConnect equipment. Sub provider is working on solving the issue.
12/02/2021 08:11 UTC A field technician ordered to site for troubleshooting together with subprovider. ETA 45 minutes
12/02/2021 08:47 UTC Suprovider has informed us that there is a power outage caused by construction work in the building. Investigation is ongoing.
12/02/2021 09:51 UTC Certified electrician dispatched to continue troubleshooting power in the building. ETA 3 hours
12/02/2021 11:03 UTC Electrician arrived onsite. Repair work is ongoing.
12/02/2021 13:02 UTC Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk.

Thursday 11th February 2021

IP-Only Fibernät Automatiskt uppdatering: HÄLLEVADSHOLM

Ticket Number: 000000001026213
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: HÄLLEVADSHOLM
Occured: 11/02/2021 18:05 UTC
Estimated Time of Repair: 12/02/2021 21:00 UTC
Service(s) Restored: 12/02/2021 18:24 UTC

Details:
11/02/2021 18:21 UTC We currently have an outage, troubleshooting is ongoing.
11/02/2021 18:53 UTC A field technician dispatched to continue troubleshooting. ETA within 2 hours
11/02/2021 22:05 UTC Troubleshooting is ongoing.
11/02/2021 23:25 UTC Suspected cable fault. Due to working conditions further troubleshooting will be on hold untill the morning.
12/02/2021 07:40 UTC Troubleshooting is ongoing. ETR has been pushed forward due to the nature of the problem.
12/02/2021 12:42 UTC Troubleshooting is ongoing.
12/02/2021 12:44 UTC Technician confirms cable cut and excavation work is required. Excavator has been ordered to site.
12/02/2021 18:25 UTC Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk.

IP-Only Fibernät Automatiskt uppdatering: VARBERG

Ticket Number: INC000005631693
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: VARBERG
Occured: 11/02/2021 16:10 UTC
Estimated Time of Repair: 11/02/2021 20:00 UTC
Service(s) Restored: 11/02/2021 16:27 UTC

Details:
11/02/2021 16:18 UTC We currently have an outage, troubleshooting is ongoing.
11/02/2021 16:28 UTC Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk.

IP-Only Fibernät Automatiskt uppdatering: VALLENTUNA

Ticket Number: 000000001025721
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: VALLENTUNA
Occured: 11/02/2021 10:45 UTC
Estimated Time of Repair: 11/02/2021 16:30 UTC
Service(s) Restored: 11/02/2021 17:05 UTC

Details:
11/02/2021 10:54 UTC We currently have an outage, troubleshooting is ongoing. Suspect local bort outage.
11/02/2021 14:40 UTC A field technician dispatched to continue troubleshooting. ETA within 2 hours
11/02/2021 17:12 UTC Services are restored. Awaiting confirmation from technician that the outage is solved to close this ticket.

IP-Only Fibernät Automatiskt uppdatering: STOCKHOLM, MALL OF SCANDINAVIA

Ticket Number: 000000001025597
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: STOCKHOLM, MALL OF SCANDINAVIA
Occured: 11/02/2021 09:00 UTC
Estimated Time of Repair: 11/02/2021 13:00 UTC
Service(s) Restored: 11/02/2021 10:10 UTC

Details:
11/02/2021 09:34 UTC We currently have an outage, caused by a power outage in the area.
11/02/2021 10:25 UTC Outage is resolved and services are restored after the power outage was remedied. If you still experience any issues please contact GlobalConnect Service Desk.

IP-Only Fibernät Automatiskt uppdatering: SALA

Ticket Number: 000000001025507
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: SALA
Occured: 11/02/2021 07:25 UTC
Estimated Time of Repair: 11/02/2021 09:55 UTC
Service(s) Restored: 11/02/2021 08:55 UTC

Details:
11/02/2021 07:35 UTC We currently have an outage, troubleshooting is ongoing.
11/02/2021 08:53 UTC There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue.
11/02/2021 08:54 UTC Outage is resolved and services are restored after the power outage was remedied. If you still experience any issues please contact GlobalConnect Service Desk.

IP-Only Fibernät Automatiskt uppdatering: DALBY

Ticket Number: 000000001025484
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: DALBY
Occured: 11/02/2021 06:53 UTC
Estimated Time of Repair: 11/02/2021 15:00 UTC
Service(s) Restored: 11/02/2021 13:44 UTC

Details:
11/02/2021 07:02 UTC We currently have an outage, troubleshooting is ongoing.
11/02/2021 07:23 UTC A field technician ordered to site for troubleshooting. ETA 4 hours
11/02/2021 09:44 UTC Awaiting delivery of replacement equipment and parts.
11/02/2021 13:00 UTC Technician initiates work to replace hardware.
11/02/2021 14:18 UTC Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk.

IP-Only Fibernät Automatiskt uppdatering: STURUP

Ticket Number: 000000001025469
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: STURUP
Occured: 11/02/2021 05:57 UTC
Estimated Time of Repair: 11/02/2021 11:00 UTC
Service(s) Restored: 11/02/2021 11:35 UTC

Details:
11/02/2021 06:06 UTC We currently have an outage, troubleshooting is ongoing.
11/02/2021 06:20 UTC A field technician ordered to site for troubleshooting. ETA 4 hours
11/02/2021 06:57 UTC Awaiting delivery of replacement equipment and parts.
11/02/2021 09:15 UTC Replacement equipment and parts have arrived. Awaiting security access
11/02/2021 10:26 UTC Technician initiates work to replace hardware.
11/02/2021 10:36 UTC Outage is resolved and services are restored after the hardware replacement. If you still experience any issues please contact GlobalConnect Service Desk.

IP-Only Fibernät Automatiskt uppdatering: BJÄRNUM

Ticket Number: 000000001025451
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: BJÄRNUM
Occured: 11/02/2021 00:50 UTC
Estimated Time of Repair: 11/02/2021 15:00 UTC
Service(s) Restored: 11/02/2021 11:20 UTC

Details:
11/02/2021 01:36 UTC We currently have an outage, troubleshooting is ongoing.
11/02/2021 02:49 UTC A hardware fault detected. Replacement unit has been ordered.
11/02/2021 09:16 UTC Awaiting delivery of replacement equipment and parts.
11/02/2021 11:22 UTC Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk.