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Past Incidents

Friday 8th January 2021

IP-Only Fibernät Automatiskt uppdatering: BRÄMHULT

Ticket Number: 000000001006798
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: BRÄMHULT
Occured: 08/01/2021 07:03 UTC
Estimated Time of Repair: 08/01/2021 13:00 UTC
Service(s) Restored: 08/01/2021 12:21 UTC

Details:
08/01/2021 07:58 UTC We currently have an outage, troubleshooting is ongoing.
08/01/2021 09:28 UTC A field technician ordered to site for troubleshooting.
08/01/2021 10:47 UTC A hardware fault detected. Replacement unit has been ordered.
08/01/2021 11:11 UTC Awaiting delivery of replacement equipment and parts.
08/01/2021 12:02 UTC Technician initiates work to replace hardware.
08/01/2021 12:25 UTC Outage is resolved and services are restored after the hardware replacement. If you still experience any issues please contact GlobalConnect Service Desk.

IP-Only Fibernät Automatiskt uppdatering: BRÄMHULT

Ticket Number: 000000001006798
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: BRÄMHULT
Occured: 08/01/2021 07:03 UTC
Estimated Time of Repair: 08/01/2021 13:00 UTC
Service(s) Restored: 08/01/2021 12:21 UTC

Details:
08/01/2021 07:58 UTC We currently have an outage, troubleshooting is ongoing.
08/01/2021 09:28 UTC A field technician ordered to site for troubleshooting.
08/01/2021 10:47 UTC A hardware fault detected. Replacement unit has been ordered.
08/01/2021 11:11 UTC Awaiting delivery of replacement equipment and parts.
08/01/2021 12:02 UTC Technician initiates work to replace hardware.
08/01/2021 12:25 UTC Outage is resolved and services are restored after the hardware replacement. If you still experience any issues please contact GlobalConnect Service Desk.

Thursday 7th January 2021

IP-Only Fibernät Automatiskt uppdatering: ODENSVI

Ticket Number: 000000001006667
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: ODENSVI
Occured: 07/01/2021 21:31 UTC
Estimated Time of Repair: 08/01/2021 07:00 UTC
Service(s) Restored: 07/01/2021 22:05 UTC

Details:
07/01/2021 21:32 UTC We currently have an outage, troubleshooting is ongoing.
07/01/2021 21:39 UTC There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue.
07/01/2021 22:10 UTC Outage is resolved and services are restored after the power outage was remedied. If you still experience any issues please contact GlobalConnect Service Desk.

IP-Only Fibernät Automatiskt uppdatering: ODENSVI

Ticket Number: 000000001006667
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: ODENSVI
Occured: 07/01/2021 21:31 UTC
Estimated Time of Repair: 08/01/2021 07:00 UTC
Service(s) Restored: 07/01/2021 22:05 UTC

Details:
07/01/2021 21:32 UTC We currently have an outage, troubleshooting is ongoing.
07/01/2021 21:39 UTC There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue.
07/01/2021 22:10 UTC Outage is resolved and services are restored after the power outage was remedied. If you still experience any issues please contact GlobalConnect Service Desk.

IP-Only Fibernät Automatiskt uppdatering: BRUNFLO

Ticket Number: 000000001006584
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: BRUNFLO
Occured: 07/01/2021 16:00 UTC
Estimated Time of Repair: 07/01/2021 22:00 UTC
Service(s) Restored: 07/01/2021 20:25 UTC

Details:
07/01/2021 16:20 UTC We currently have an outage, troubleshooting is ongoing.
07/01/2021 17:51 UTC Awaiting delivery of replacement equipment and parts.
07/01/2021 20:27 UTC All services are restored.

IP-Only Fibernät Automatiskt uppdatering: BRUNFLO

Ticket Number: 000000001006584
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: BRUNFLO
Occured: 07/01/2021 16:00 UTC
Estimated Time of Repair: 07/01/2021 22:00 UTC
Service(s) Restored: 07/01/2021 20:25 UTC

Details:
07/01/2021 16:20 UTC We currently have an outage, troubleshooting is ongoing.
07/01/2021 17:51 UTC Awaiting delivery of replacement equipment and parts.
07/01/2021 20:27 UTC All services are restored.

IP-Only Fibernät Automatiskt uppdatering: OSLO

Ticket Number: 000000001006133
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: OSLO
Occured: 06/01/2021 23:07 UTC
Estimated Time of Repair: 07/01/2021 05:00 UTC
Service(s) Restored: 07/01/2021 02:15 UTC

Details:
06/01/2021 23:21 UTC We currently have an outage, troubleshooting is ongoing.
07/01/2021 00:25 UTC A disturbance detected in our sub provider’s network. ETR 06:00 7/1-21
07/01/2021 02:28 UTC All services are restored.

IP-Only Fibernät Automatiskt uppdatering: OSLO

Ticket Number: 000000001006133
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: OSLO
Occured: 06/01/2021 23:07 UTC
Estimated Time of Repair: 07/01/2021 05:00 UTC
Service(s) Restored: 07/01/2021 02:15 UTC

Details:
06/01/2021 23:21 UTC We currently have an outage, troubleshooting is ongoing.
07/01/2021 00:25 UTC A disturbance detected in our sub provider’s network. ETR 06:00 7/1-21
07/01/2021 02:28 UTC All services are restored.

IP-Only Fibernät Automatiskt uppdatering: OFFERDAL

Ticket Number: 000000001006127
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: OFFERDAL
Occured: 06/01/2021 21:43 UTC
Estimated Time of Repair: 07/01/2021 02:00 UTC
Service(s) Restored: 07/01/2021 01:15 UTC

Details:
06/01/2021 22:04 UTC We currently have an outage, troubleshooting is ongoing.
06/01/2021 22:29 UTC There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue.
07/01/2021 01:15 UTC All services are restored.

Wednesday 6th January 2021

IP-Only Fibernät Automatiskt uppdatering: OFFERDAL

Ticket Number: 000000001006127
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: OFFERDAL
Occured: 06/01/2021 21:43 UTC
Estimated Time of Repair: 07/01/2021 02:00 UTC
Service(s) Restored: 07/01/2021 01:15 UTC

Details:
06/01/2021 22:04 UTC We currently have an outage, troubleshooting is ongoing.
06/01/2021 22:29 UTC There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue.
07/01/2021 01:15 UTC All services are restored.

IP-Only Fibernät Automatiskt uppdatering: FRÄNSTA

Ticket Number: 000000001006078
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: FRÄNSTA
Occured: 06/01/2021 14:38 UTC
Estimated Time of Repair: 06/01/2021 21:30 UTC
Service(s) Restored: 06/01/2021 17:10 UTC

Details:
06/01/2021 15:01 UTC We currently have an outage, troubleshooting is ongoing.
06/01/2021 15:21 UTC A field technician ordered to site for troubleshooting.
06/01/2021 16:24 UTC A hardware fault detected. Replacement unit has been ordered.
06/01/2021 17:10 UTC Technician initiates work to replace hardware.
06/01/2021 17:11 UTC Outage is resolved and services are restored after the hardware replacement. If you still experience any issues please contact GlobalConnect Service Desk.

IP-Only Fibernät Automatiskt uppdatering: FRÄNSTA

Ticket Number: 000000001006078
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: FRÄNSTA
Occured: 06/01/2021 14:38 UTC
Estimated Time of Repair: 06/01/2021 21:30 UTC
Service(s) Restored: 06/01/2021 17:10 UTC

Details:
06/01/2021 15:01 UTC We currently have an outage, troubleshooting is ongoing.
06/01/2021 15:21 UTC A field technician ordered to site for troubleshooting.
06/01/2021 16:24 UTC A hardware fault detected. Replacement unit has been ordered.
06/01/2021 17:10 UTC Technician initiates work to replace hardware.
06/01/2021 17:11 UTC Outage is resolved and services are restored after the hardware replacement. If you still experience any issues please contact GlobalConnect Service Desk.

IP-Only Fibernät Automatiskt uppdatering: KÅGE

Ticket Number: 000000001006052
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: KÅGE
Occured: 06/01/2021 11:45 UTC
Estimated Time of Repair: 06/01/2021 19:00 UTC
Service(s) Restored: 06/01/2021 16:52 UTC

Details:
06/01/2021 12:18 UTC We currently have an outage, troubleshooting is ongoing.
06/01/2021 12:58 UTC A field technician ordered to site for troubleshooting. ETA 4 hours
06/01/2021 16:29 UTC A hardware fault detected. Replacement unit has been ordered.
06/01/2021 16:29 UTC Awaiting delivery of replacement equipment and parts.
06/01/2021 16:38 UTC Technician initiates work to replace hardware.
06/01/2021 16:54 UTC Outage is resolved and services are restored after the hardware replacement. If you still experience any issues please contact GlobalConnect Service Desk.

IP-Only Fibernät Automatiskt uppdatering: KÅGE

Ticket Number: 000000001006052
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: KÅGE
Occured: 06/01/2021 11:45 UTC
Estimated Time of Repair: 06/01/2021 19:00 UTC
Service(s) Restored: 06/01/2021 16:52 UTC

Details:
06/01/2021 12:18 UTC We currently have an outage, troubleshooting is ongoing.
06/01/2021 12:58 UTC A field technician ordered to site for troubleshooting. ETA 4 hours
06/01/2021 16:29 UTC A hardware fault detected. Replacement unit has been ordered.
06/01/2021 16:29 UTC Awaiting delivery of replacement equipment and parts.
06/01/2021 16:38 UTC Technician initiates work to replace hardware.
06/01/2021 16:54 UTC Outage is resolved and services are restored after the hardware replacement. If you still experience any issues please contact GlobalConnect Service Desk.

IP-Only Fibernät Automatiskt uppdatering: MATFORS

Ticket Number: 000000001006049
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: MATFORS
Occured: 06/01/2021 10:57 UTC
Estimated Time of Repair: 06/01/2021 17:00 UTC
Service(s) Restored: 06/01/2021 16:17 UTC

Details:
06/01/2021 11:12 UTC We currently have an outage, troubleshooting is ongoing.
06/01/2021 11:32 UTC A field technician ordered to site for troubleshooting. ETA 4 hours
06/01/2021 15:00 UTC A hardware fault detected. Replacement unit has been ordered.
06/01/2021 16:20 UTC Technician initiates work to replace hardware.
06/01/2021 16:21 UTC Outage is resolved and services are restored after the hardware replacement. If you still experience any issues please contact GlobalConnect Service Desk.

IP-Only Fibernät Automatiskt uppdatering: MATFORS

Ticket Number: 000000001006049
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: MATFORS
Occured: 06/01/2021 10:57 UTC
Estimated Time of Repair: 06/01/2021 17:00 UTC
Service(s) Restored: 06/01/2021 16:17 UTC

Details:
06/01/2021 11:12 UTC We currently have an outage, troubleshooting is ongoing.
06/01/2021 11:32 UTC A field technician ordered to site for troubleshooting. ETA 4 hours
06/01/2021 15:00 UTC A hardware fault detected. Replacement unit has been ordered.
06/01/2021 16:20 UTC Technician initiates work to replace hardware.
06/01/2021 16:21 UTC Outage is resolved and services are restored after the hardware replacement. If you still experience any issues please contact GlobalConnect Service Desk.

IP-Only Fibernät Automatiskt uppdatering: ARBRÅ

Ticket Number: 000000001006017
Business Area: DATACOMMUNICATIONS
Status: ONGOING
Fault Type: OUTAGE
Location: ARBRÅ
Occured: 05/01/2021 19:12 UTC
Estimated Time of Repair: 11/01/2021 17:00 UTC
Service(s) Restored:

Details:
06/01/2021 06:18 UTC We currently have an outage, troubleshooting is ongoing.
06/01/2021 06:31 UTC A field technician ordered to site for troubleshooting.
06/01/2021 08:09 UTC ETA to site i 1 hour.
06/01/2021 09:24 UTC Field technician begins troubleshooting on site.
06/01/2021 09:59 UTC A hardware fault detected with sub provider, error report made. ETR pushed accordingly.
06/01/2021 16:20 UTC Services are restored. Awaiting confirmation from sub provider that the outage is solved to close this ticket.
07/01/2021 17:48 UTC Serives are currently up but problem is yet to be permanently resolved. Sub provider have identified faulty hardware that they are working to replace.
Until then this is still considered an active disturbance with the risk of services going down. ETR is pushed in accordance with information given.
08/01/2021 11:16 UTC Sub provider is awaiting delivery of replacement equipment and parts.
08/01/2021 13:31 UTC Sub provider is still awaiting delivery of replacement equipment and parts. ETR is pushed.
08/01/2021 17:40 UTC Sub provider is still awaiting delivery of replacementparts, which appear to be delayed until next week.
Currently the services appear stable, and will be monitored over the weekend.

IP-Only Fibernät Automatiskt uppdatering: ARBRÅ

Ticket Number: 000000001006017
Business Area: DATACOMMUNICATIONS
Status: ONGOING
Fault Type: OUTAGE
Location: ARBRÅ
Occured: 05/01/2021 19:12 UTC
Estimated Time of Repair: 11/01/2021 17:00 UTC
Service(s) Restored:

Details:
06/01/2021 06:18 UTC We currently have an outage, troubleshooting is ongoing.
06/01/2021 06:31 UTC A field technician ordered to site for troubleshooting.
06/01/2021 08:09 UTC ETA to site i 1 hour.
06/01/2021 09:24 UTC Field technician begins troubleshooting on site.
06/01/2021 09:59 UTC A hardware fault detected with sub provider, error report made. ETR pushed accordingly.
06/01/2021 16:20 UTC Services are restored. Awaiting confirmation from sub provider that the outage is solved to close this ticket.
07/01/2021 17:48 UTC Serives are currently up but problem is yet to be permanently resolved. Sub provider have identified faulty hardware that they are working to replace.
Until then this is still considered an active disturbance with the risk of services going down. ETR is pushed in accordance with information given.
08/01/2021 11:16 UTC Sub provider is awaiting delivery of replacement equipment and parts.
08/01/2021 13:31 UTC Sub provider is still awaiting delivery of replacement equipment and parts. ETR is pushed.
08/01/2021 17:40 UTC Sub provider is still awaiting delivery of replacementparts, which appear to be delayed until next week.
Currently the services appear stable, and will be monitored over the weekend.

Tuesday 5th January 2021

IP-Only Fibernät Automatiskt uppdatering: LULEÅ

Ticket Number: INC000005628565
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: LULEÅ
Occured: 05/01/2021 20:13 UTC
Estimated Time of Repair: 06/01/2021 16:00 UTC
Service(s) Restored: 06/01/2021 14:01 UTC

Details:
05/01/2021 20:23 UTC We currently have an outage, troubleshooting is ongoing.
05/01/2021 21:09 UTC A field technician ordered to site for troubleshooting. ETA 4 hours
05/01/2021 21:50 UTC A hardware fault detected. Replacement unit has been ordered.
06/01/2021 00:07 UTC ETR has been updated.
06/01/2021 05:45 UTC Awaiting delivery of replacement equipment and parts.
ETR has been updated.
06/01/2021 09:58 UTC Replacement equipment picked up and is on its way to the flight. It is estimated to arrive at 15:00.
06/01/2021 13:36 UTC Replacement equipment and parts have arrived.
06/01/2021 13:52 UTC Technician initiates work to replace hardware.
06/01/2021 14:05 UTC Outage is resolved and services are restored after the hardware replacement. If you still experience any issues please contact GlobalConnect Service Desk.

IP-Only Fibernät Automatiskt uppdatering: JUNSELE

Ticket Number: 000000001005974
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: JUNSELE
Occured: 05/01/2021 19:42 UTC
Estimated Time of Repair: 06/01/2021 18:00 UTC
Service(s) Restored: 06/01/2021 16:13 UTC

Details:
05/01/2021 19:51 UTC We currently have an outage, troubleshooting is ongoing.
05/01/2021 20:37 UTC Suspected hardware fault. Troubleshooting is ongoing.
ETR moved forward.
06/01/2021 05:47 UTC A field technician ordered to site for troubleshooting.
ETR has been updated.
06/01/2021 09:30 UTC ETA for field technician is 1 hour.
06/01/2021 11:28 UTC A hardware fault detected. Replacement unit has been ordered.
06/01/2021 13:36 UTC Awaiting delivery of replacement equipment and parts.
06/01/2021 16:14 UTC Replacement equipment and parts have arrived.
06/01/2021 16:14 UTC Technician initiates work to replace hardware.
06/01/2021 16:15 UTC Outage is resolved and services are restored after the hardware replacement. If you still experience any issues please contact GlobalConnect Service Desk.

IP-Only Fibernät Automatiskt uppdatering: LULEÅ

Ticket Number: INC000005628565
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: LULEÅ
Occured: 05/01/2021 20:13 UTC
Estimated Time of Repair: 06/01/2021 16:00 UTC
Service(s) Restored: 06/01/2021 14:01 UTC

Details:
05/01/2021 20:23 UTC We currently have an outage, troubleshooting is ongoing.
05/01/2021 21:09 UTC A field technician ordered to site for troubleshooting. ETA 4 hours
05/01/2021 21:50 UTC A hardware fault detected. Replacement unit has been ordered.
06/01/2021 00:07 UTC ETR has been updated.
06/01/2021 05:45 UTC Awaiting delivery of replacement equipment and parts.
ETR has been updated.
06/01/2021 09:58 UTC Replacement equipment picked up and is on its way to the flight. It is estimated to arrive at 15:00.
06/01/2021 13:36 UTC Replacement equipment and parts have arrived.
06/01/2021 13:52 UTC Technician initiates work to replace hardware.
06/01/2021 14:05 UTC Outage is resolved and services are restored after the hardware replacement. If you still experience any issues please contact GlobalConnect Service Desk.

IP-Only Fibernät Automatiskt uppdatering: JUNSELE

Ticket Number: 000000001005974
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: JUNSELE
Occured: 05/01/2021 19:42 UTC
Estimated Time of Repair: 06/01/2021 18:00 UTC
Service(s) Restored: 06/01/2021 16:13 UTC

Details:
05/01/2021 19:51 UTC We currently have an outage, troubleshooting is ongoing.
05/01/2021 20:37 UTC Suspected hardware fault. Troubleshooting is ongoing.
ETR moved forward.
06/01/2021 05:47 UTC A field technician ordered to site for troubleshooting.
ETR has been updated.
06/01/2021 09:30 UTC ETA for field technician is 1 hour.
06/01/2021 11:28 UTC A hardware fault detected. Replacement unit has been ordered.
06/01/2021 13:36 UTC Awaiting delivery of replacement equipment and parts.
06/01/2021 16:14 UTC Replacement equipment and parts have arrived.
06/01/2021 16:14 UTC Technician initiates work to replace hardware.
06/01/2021 16:15 UTC Outage is resolved and services are restored after the hardware replacement. If you still experience any issues please contact GlobalConnect Service Desk.

IP-Only Fibernät Automatiskt uppdatering: MÖLNDAL

Ticket Number: 000000001005740
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: MÖLNDAL
Occured: 05/01/2021 09:52 UTC
Estimated Time of Repair: 05/01/2021 15:00 UTC
Service(s) Restored: 05/01/2021 13:27 UTC

Details:
05/01/2021 10:05 UTC We currently have an outage, troubleshooting is ongoing.
05/01/2021 10:18 UTC The fault is only affecting management on our CPE’s, we are in contact with our sub provider to troubleshoot this. If your service isn’t working as intended please contact our servicedesk on email: helpdesk@globalconnect.se
05/01/2021 11:32 UTC A field technician ordered to site for troubleshooting. ETA 3 hours
05/01/2021 13:40 UTC A disturbance detected in our sub provider’s network. They have resolved the issue.

IP-Only Fibernät Automatiskt uppdatering: MÖLNDAL

Ticket Number: 000000001005740
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: MÖLNDAL
Occured: 05/01/2021 09:52 UTC
Estimated Time of Repair: 05/01/2021 15:00 UTC
Service(s) Restored: 05/01/2021 13:27 UTC

Details:
05/01/2021 10:05 UTC We currently have an outage, troubleshooting is ongoing.
05/01/2021 10:18 UTC The fault is only affecting management on our CPE’s, we are in contact with our sub provider to troubleshoot this. If your service isn’t working as intended please contact our servicedesk on email: helpdesk@globalconnect.se
05/01/2021 11:32 UTC A field technician ordered to site for troubleshooting. ETA 3 hours
05/01/2021 13:40 UTC A disturbance detected in our sub provider’s network. They have resolved the issue.

IP-Only Fibernät Automatiskt uppdatering: MÖRSIL, FÖLLINGE, HAMMERDAL, VEMDALEN, STUGUN, JÄRPEN

Ticket Number: INC000005628442
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: MÖRSIL, FÖLLINGE, HAMMERDAL, VEMDALEN, STUGUN, JÄRPEN
Occured: 05/01/2021 06:17 UTC
Estimated Time of Repair: 05/01/2021 13:00 UTC
Service(s) Restored: 05/01/2021 10:55 UTC

Details:
05/01/2021 06:34 UTC We currently have an outage, troubleshooting is ongoing.
05/01/2021 07:04 UTC A disturbance detected in our sub provider’s network. Our alarms have cleared and we are awaiting more information from our sub provider.
05/01/2021 07:18 UTC Alarms raised again, troubleshooting is ongoing with our sub provider.
05/01/2021 08:24 UTC Services are restored. Awaiting confirmation from sub provider that the outage is solved to close this ticket.
05/01/2021 09:54 UTC Our sub provider is still troubleshooting this. We haven’t had any new flaps but cannot guarantee that they won’t happen again until our sub provider has resolved their issues. ETR has been updated.
05/01/2021 11:53 UTC Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk.

IP-Only Fibernät Automatiskt uppdatering: MÖRSIL, FÖLLINGE, HAMMERDAL, VEMDALEN, STUGUN, JÄRPEN

Ticket Number: INC000005628442
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: MÖRSIL, FÖLLINGE, HAMMERDAL, VEMDALEN, STUGUN, JÄRPEN
Occured: 05/01/2021 06:17 UTC
Estimated Time of Repair: 05/01/2021 13:00 UTC
Service(s) Restored: 05/01/2021 10:55 UTC

Details:
05/01/2021 06:34 UTC We currently have an outage, troubleshooting is ongoing.
05/01/2021 07:04 UTC A disturbance detected in our sub provider’s network. Our alarms have cleared and we are awaiting more information from our sub provider.
05/01/2021 07:18 UTC Alarms raised again, troubleshooting is ongoing with our sub provider.
05/01/2021 08:24 UTC Services are restored. Awaiting confirmation from sub provider that the outage is solved to close this ticket.
05/01/2021 09:54 UTC Our sub provider is still troubleshooting this. We haven’t had any new flaps but cannot guarantee that they won’t happen again until our sub provider has resolved their issues. ETR has been updated.
05/01/2021 11:53 UTC Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk.

Monday 4th January 2021

IP-Only Fibernät Automatiskt uppdatering: CENTRAL

Ticket Number: 000000001005573
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: CENTRAL
Occured: 04/01/2021 14:00 UTC
Estimated Time of Repair: 05/01/2021 07:00 UTC
Service(s) Restored: 04/01/2021 17:00 UTC

Details:
04/01/2021 16:51 UTC We currently have an outage, troubleshooting is ongoing.
04/01/2021 16:52 UTC A disturbance detected in our sub provider’s network. Troubleshooting is ongoing with sub provider
05/01/2021 04:45 UTC The cause of the disturbance is not yet identified. Estimated time of repair is pushed back and troubleshooting is still ongoing.
05/01/2021 07:16 UTC Outage is resolved and services are restored after the hardware replacement. If you still experience any issues please contact GlobalConnect Service Desk.

IP-Only Fibernät Automatiskt uppdatering: CENTRAL

Ticket Number: 000000001005573
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: CENTRAL
Occured: 04/01/2021 14:00 UTC
Estimated Time of Repair: 05/01/2021 07:00 UTC
Service(s) Restored: 04/01/2021 17:00 UTC

Details:
04/01/2021 16:51 UTC We currently have an outage, troubleshooting is ongoing.
04/01/2021 16:52 UTC A disturbance detected in our sub provider’s network. Troubleshooting is ongoing with sub provider
05/01/2021 04:45 UTC The cause of the disturbance is not yet identified. Estimated time of repair is pushed back and troubleshooting is still ongoing.
05/01/2021 07:16 UTC Outage is resolved and services are restored after the hardware replacement. If you still experience any issues please contact GlobalConnect Service Desk.

Sunday 3rd January 2021

IP-Only Fibernät Automatiskt uppdatering: HÄSSLEHOLM

Ticket Number: 000000001005041
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: HÄSSLEHOLM
Occured: 03/01/2021 12:49 UTC
Estimated Time of Repair: 03/01/2021 17:00 UTC
Service(s) Restored: 03/01/2021 13:30 UTC

Details:
03/01/2021 13:00 UTC We currently have an outage, troubleshooting is ongoing.
03/01/2021 13:08 UTC There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue.
03/01/2021 14:14 UTC Services are restored. Awaiting confirmation from sub provider that the outage is solved to close this ticket.
03/01/2021 15:53 UTC Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk.

IP-Only Fibernät Automatiskt uppdatering: HÄSSLEHOLM

Ticket Number: 000000001005041
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: HÄSSLEHOLM
Occured: 03/01/2021 12:49 UTC
Estimated Time of Repair: 03/01/2021 17:00 UTC
Service(s) Restored: 03/01/2021 13:30 UTC

Details:
03/01/2021 13:00 UTC We currently have an outage, troubleshooting is ongoing.
03/01/2021 13:08 UTC There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue.
03/01/2021 14:14 UTC Services are restored. Awaiting confirmation from sub provider that the outage is solved to close this ticket.
03/01/2021 15:53 UTC Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk.

Saturday 2nd January 2021

IP-Only Fibernät Automatiskt uppdatering: BILLESHOLM

Ticket Number: 000000001004970
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: BILLESHOLM
Occured: 02/01/2021 21:05 UTC
Estimated Time of Repair: 04/01/2021 18:00 UTC
Service(s) Restored: 04/01/2021 15:44 UTC

Details:
02/01/2021 21:25 UTC We currently have an outage, troubleshooting is ongoing.
02/01/2021 22:11 UTC The cause of the disturbance is not yet identified. Troubleshooting is still ongoing.
02/01/2021 23:01 UTC Troubleshooting is ongoing with sub provider
02/01/2021 23:20 UTC A field technician ordered to site for troubleshooting. ETA 4 hours. Estimated time or repair has been updated.
03/01/2021 03:32 UTC Field technician estimates his arrival for 05:00 CET.
03/01/2021 04:10 UTC Troubleshooting resumes in approximately 60 minutes due to lack of equipment.
03/01/2021 04:10 UTC The estimated time of repair is pushed back because the fault was more substantial than initial estimates.
03/01/2021 05:09 UTC Fault located in subproviders hardware, awaiting further troubleshooting during the day.
03/01/2021 09:23 UTC Fault located in subproviders hardware, awaiting further troubleshooting and parts replacement.
03/01/2021 16:25 UTC The estimated time of repair is pushed back because the fault was more substantial than initial estimates.
04/01/2021 07:18 UTC The estimated time of repair is pushed back because the fault was more substantial than initial estimates.
04/01/2021 15:44 UTC Outage is resolved and services are restored after the hardware replacement. If you still experience any issues please contact GlobalConnect Service Desk.

IP-Only Fibernät Automatiskt uppdatering: BILLESHOLM

Ticket Number: 000000001004970
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: BILLESHOLM
Occured: 02/01/2021 21:05 UTC
Estimated Time of Repair: 04/01/2021 18:00 UTC
Service(s) Restored: 04/01/2021 15:44 UTC

Details:
02/01/2021 21:25 UTC We currently have an outage, troubleshooting is ongoing.
02/01/2021 22:11 UTC The cause of the disturbance is not yet identified. Troubleshooting is still ongoing.
02/01/2021 23:01 UTC Troubleshooting is ongoing with sub provider
02/01/2021 23:20 UTC A field technician ordered to site for troubleshooting. ETA 4 hours. Estimated time or repair has been updated.
03/01/2021 03:32 UTC Field technician estimates his arrival for 05:00 CET.
03/01/2021 04:10 UTC Troubleshooting resumes in approximately 60 minutes due to lack of equipment.
03/01/2021 04:10 UTC The estimated time of repair is pushed back because the fault was more substantial than initial estimates.
03/01/2021 05:09 UTC Fault located in subproviders hardware, awaiting further troubleshooting during the day.
03/01/2021 09:23 UTC Fault located in subproviders hardware, awaiting further troubleshooting and parts replacement.
03/01/2021 16:25 UTC The estimated time of repair is pushed back because the fault was more substantial than initial estimates.
04/01/2021 07:18 UTC The estimated time of repair is pushed back because the fault was more substantial than initial estimates.
04/01/2021 15:44 UTC Outage is resolved and services are restored after the hardware replacement. If you still experience any issues please contact GlobalConnect Service Desk.

IP-Only Fibernät Automatiskt uppdatering: SOUTH AND WEST SWEDEN

Ticket Number: 000000001004922
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: SOUTH AND WEST SWEDEN
Occured: 02/01/2021 08:00 UTC
Estimated Time of Repair: 02/01/2021 14:00 UTC
Service(s) Restored: 02/01/2021 12:15 UTC

Details:
02/01/2021 10:17 UTC We currently have an outage, troubleshooting is ongoing.
02/01/2021 10:29 UTC Troubleshooting is internally escalated and is ongoing.
02/01/2021 11:40 UTC Troubleshooting is ongoing.
02/01/2021 12:28 UTC A disturbance detected in our sub provider’s network. Our sub provider has applied a fix and we can see that our DHCP is working again.
02/01/2021 12:28 UTC Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk.

IP-Only Fibernät Automatiskt uppdatering: SOUTH AND WEST SWEDEN

Ticket Number: 000000001004922
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: SOUTH AND WEST SWEDEN
Occured: 02/01/2021 08:00 UTC
Estimated Time of Repair: 02/01/2021 14:00 UTC
Service(s) Restored: 02/01/2021 12:15 UTC

Details:
02/01/2021 10:17 UTC We currently have an outage, troubleshooting is ongoing.
02/01/2021 10:29 UTC Troubleshooting is internally escalated and is ongoing.
02/01/2021 11:40 UTC Troubleshooting is ongoing.
02/01/2021 12:28 UTC A disturbance detected in our sub provider’s network. Our sub provider has applied a fix and we can see that our DHCP is working again.
02/01/2021 12:28 UTC Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk.