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Past Incidents

Friday 11th September 2020

IP-Only Fibernät Automatiskt uppdatering: STOCKHOLM

Ticket Number: 000000000930383
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: STOCKHOLM
Occured: 10/09/2020 20:10 UTC
Estimated Time of Repair: 11/09/2020 00:00 UTC
Service(s) Restored: 10/09/2020 21:00 UTC

Details:
10/09/2020 20:15 UTC We currently have an outage, troubleshooting is ongoing.
10/09/2020 21:41 UTC Outage is resolved and services are restored after the configuration error was remedied. If you still experience any issues please contact IP-Only Service Desk.
10/09/2020 21:43 UTC Outage is resolved and services are restored after the configuration error was remedied. If you still experience any issues please contact IP-Only Service Desk.

Thursday 10th September 2020

IP-Only Fibernät Automatiskt uppdatering: VALLENTUNA

Ticket Number: 000000000930152
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: VALLENTUNA
Occured: 10/09/2020 10:22 UTC
Estimated Time of Repair: 10/09/2020 14:00 UTC
Service(s) Restored: 10/09/2020 11:18 UTC

Details:
10/09/2020 10:23 UTC We currently have an outage, troubleshooting is ongoing.
10/09/2020 10:24 UTC There is an ongoing power outage in the area affecting IP-Only equipment. Power supplier is working on solving the issue.
10/09/2020 11:18 UTC Outage is resolved and services are restored after the power outage was remedied. If you still experience any issues please contact IP-Only Service Desk.

IP-Only Fibernät Automatiskt uppdatering: HJÄLTEBY

Ticket Number: INC000005616482
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: HJÄLTEBY
Occured: 10/09/2020 08:47 UTC
Estimated Time of Repair: 10/09/2020 11:00 UTC
Service(s) Restored: 10/09/2020 10:29 UTC

Details:
10/09/2020 08:48 UTC We currently have an outage, troubleshooting is ongoing.
10/09/2020 08:50 UTC There is an ongoing power outage in the area affecting IP-Only equipment. Power supplier is working on solving the issue.
10/09/2020 10:55 UTC Outage is resolved and services are restored after the power outage was remedied. If you still experience any issues please contact IP-Only Service Desk.

IP-Only Fibernät Automatiskt uppdatering: TIDAHOLM

Ticket Number: 000000000929958
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: TIDAHOLM
Occured: 10/09/2020 07:43 UTC
Estimated Time of Repair: 10/09/2020 11:00 UTC
Service(s) Restored: 10/09/2020 10:10 UTC

Details:
10/09/2020 07:46 UTC We currently have an outage, troubleshooting is ongoing.
10/09/2020 08:00 UTC A field technician dispatched to continue troubleshooting.
10/09/2020 09:10 UTC Field technician is on site, repair work is ongoing.
10/09/2020 10:13 UTC Outage is resolved and services are restored. If you still experience any issues please contact IP-Only Service Desk.

Wednesday 9th September 2020

IP-Only Fibernät Automatiskt uppdatering: ÖREBRO

Ticket Number: 000000000929669
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: ÖREBRO
Occured: 09/09/2020 13:56 UTC
Estimated Time of Repair: 09/09/2020 18:00 UTC
Service(s) Restored: 09/09/2020 14:10 UTC

Details:
09/09/2020 14:06 UTC We currently have an outage. Confirmed power outage in the area.
09/09/2020 14:42 UTC Outage is resolved and services are restored after the power outage was remedied. If you still experience any issues please contact IP-Only Service Desk.

IP-Only Fibernät Automatiskt uppdatering: ÄLVSJÖ

Ticket Number: 000000000929440
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: ÄLVSJÖ
Occured: 09/09/2020 09:42 UTC
Estimated Time of Repair: 09/09/2020 13:00 UTC
Service(s) Restored: 09/09/2020 09:59 UTC

Details:
09/09/2020 09:54 UTC We currently have an outage, troubleshooting is ongoing.
09/09/2020 09:59 UTC All services are restored.

IP-Only Fibernät Automatiskt uppdatering: TROLLHÄTTAN

Ticket Number: 000000000929375
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: TROLLHÄTTAN
Occured: 09/09/2020 09:02 UTC
Estimated Time of Repair: 09/09/2020 21:00 UTC
Service(s) Restored: 09/09/2020 19:08 UTC

Details:
09/09/2020 09:06 UTC We currently have an outage, troubleshooting is ongoing.
09/09/2020 09:37 UTC A field technician ordered to site for troubleshooting. ETA 2 hours.
09/09/2020 10:30 UTC The field technician is on site and troubleshooting is ongoing.
09/09/2020 10:50 UTC Measurements performed on the cable indicates issues with our sub provider’s cable. Troubleshooting is ongoing with sub provider.
09/09/2020 12:21 UTC The reason for the interruption is that a tree was dug up where our subcontractor’s ducting is which damaged the fiber. They are preparing to blow new fiber, splice team is in place in 15 minutes. New ETR
09/09/2020 14:25 UTC Splicing team on site, preparations continue and they will soon cut the cable and start splicing.
09/09/2020 15:34 UTC Technician has cut the cable, splicing will commence soon. New ETR has been set.
09/09/2020 16:57 UTC Repair work is ongoing.
09/09/2020 18:18 UTC Repair work is ongoing acording to schedule, ETR remains the same.
09/09/2020 18:53 UTC Services are restored. Awaiting confirmation from sub provider that the outage is solved to close this ticket.
09/09/2020 19:08 UTC Subprovider reports the repairs have concluded and the technicians are hands off.

IP-Only Fibernät Automatiskt uppdatering: ÄLVSJÖ

Ticket Number: 000000000929234
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: ÄLVSJÖ
Occured: 09/09/2020 06:34 UTC
Estimated Time of Repair: 09/09/2020 14:00 UTC
Service(s) Restored: 09/09/2020 06:55 UTC

Details:
09/09/2020 06:42 UTC We currently have an outage, troubleshooting is ongoing.
09/09/2020 06:55 UTC All services are restored.

IP-Only Fibernät Automatiskt uppdatering: DANMARK

Ticket Number: 000000000929201
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: DANMARK
Occured: 09/09/2020 05:58 UTC
Estimated Time of Repair: 09/09/2020 10:00 UTC
Service(s) Restored: 09/09/2020 08:12 UTC

Details:
09/09/2020 06:21 UTC We currently have an outage, troubleshooting is ongoing.
09/09/2020 06:33 UTC A disturbance detected in our sub provider’s network. Troubleshooting is ongoing with sub provider
09/09/2020 07:05 UTC Outage is resolved and services are restored after the power outage was remedied. If you still experience any issues please contact IP-Only Service Desk.
09/09/2020 08:03 UTC The issue has reappeared, troubleshooting with subprovider continues.
09/09/2020 09:40 UTC Outage is resolved and services are restored after the power outage was remedied. If you still experience any issues please contact IP-Only Service Desk.

Tuesday 8th September 2020

IP-Only Fibernät Automatiskt uppdatering: SKANDINAVIEN, FINLAND

Ticket Number: 000000000929010
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: SWEDEN, NORWAY, DENMARK, FINLAND
Occured: 08/09/2020 13:13 UTC
Estimated Time of Repair: 08/09/2020 18:00 UTC
Service(s) Restored: 08/09/2020 18:00 UTC

Details:
08/09/2020 14:04 UTC We currently have an outage, troubleshooting is ongoing.
08/09/2020 14:22 UTC Outage is resolved and services are restored. If you still experience any issues please contact IP-Only Service Desk.
08/09/2020 20:30 UTC Technician found additional issues with routing which has now been resolved. If you still experience any issues please contact IP-Only Service Desk.

IP-Only Fibernät Automatiskt uppdatering: ÖLAND

Ticket Number: 000000000928883
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: ÖLAND
Occured: 08/09/2020 11:45 UTC
Estimated Time of Repair: 09/09/2020 04:00 UTC
Service(s) Restored: 09/09/2020 00:45 UTC

Details:
08/09/2020 12:13 UTC We currently have an outage, troubleshooting is ongoing.
08/09/2020 12:49 UTC A disturbance suspected in our sub provider’s network. Troubleshooting is ongoing with sub provider
08/09/2020 14:57 UTC Suspected sub-provider cable fault. Troubleshooting is ongoing.
08/09/2020 17:21 UTC Cable fault detected. Technicians are working on remedying the issue.
08/09/2020 19:23 UTC Sub-providers technicians has begun splicing the fiber. As the fibre was completely cut, the ETR has been pushed forward due to estimated time of repairs.
09/09/2020 00:53 UTC Outage is resolved and services are restored after the cable fault was fixed. If you still experience any issues please contact IP-Only Service Desk.

IP-Only Fibernät Automatiskt uppdatering: BORÅS/TRANDARED

Ticket Number: INC000005616029
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: BORÅS/TRANDARED
Occured: 08/09/2020 07:50 UTC
Estimated Time of Repair: 08/09/2020 12:00 UTC
Service(s) Restored: 08/09/2020 10:00 UTC

Details:
08/09/2020 08:11 UTC We currently have an outage, troubleshooting is ongoing.
08/09/2020 08:46 UTC A field technician ordered to site for troubleshooting. ETA 2 hours
08/09/2020 10:03 UTC All services are restored.

IP-Only Fibernät Automatiskt uppdatering: VALLENTUNA

Ticket Number: 000000000928508
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: VALLENTUNA
Occured: 08/09/2020 06:00 UTC
Estimated Time of Repair: 08/09/2020 10:00 UTC
Service(s) Restored: 08/09/2020 08:00 UTC

Details:
08/09/2020 06:20 UTC We currently have an outage, planned poweroutage by netowner.
08/09/2020 08:17 UTC Outage is resolved and services are restored after the power outage was remedied. If you still experience any issues please contact IP-Only Service Desk.

IP-Only Fibernät Automatiskt uppdatering: STOCKHOLM

Ticket Number: 000000000928482
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: STOCKHOLM
Occured: 08/09/2020 04:07 UTC
Estimated Time of Repair: 08/09/2020 06:00 UTC
Service(s) Restored: 08/09/2020 04:43 UTC

Details:
08/09/2020 04:14 UTC We currently have an outage, power provider confirms power outage.
08/09/2020 04:43 UTC Outage is resolved and services are restored after the power outage was remedied. If you still experience any issues please contact IP-Only Service Desk.

IP-Only Fibernät Automatiskt uppdatering: STOCKHOLM

Ticket Number: 000000000928477
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: STOCKHOLM
Occured: 08/09/2020 02:08 UTC
Estimated Time of Repair: 08/09/2020 06:00 UTC
Service(s) Restored: 08/09/2020 04:00 UTC

Details:
08/09/2020 02:18 UTC We currently have an outage, troubleshooting is ongoing.
08/09/2020 02:20 UTC There is an ongoing power outage in the area affecting IP-Only equipment. Power supplier is working on solving the issue.
08/09/2020 04:09 UTC Outage is resolved and services are restored after the power outage was remedied. If you still experience any issues please contact IP-Only Service Desk.

IP-Only Fibernät Automatiskt uppdatering: TÄBY

Ticket Number: 000000000928459
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: TÄBY
Occured: 07/09/2020 20:18 UTC
Estimated Time of Repair: 08/09/2020 13:00 UTC
Service(s) Restored: 08/09/2020 21:00 UTC

Details:
07/09/2020 20:31 UTC We currently have an outage, troubleshooting is ongoing.
07/09/2020 20:52 UTC The cause of the disturbance is not yet identified. Estimated time of repair is pushed back and troubleshooting will continue in the morning when we have access to the facility.
07/09/2020 21:02 UTC This disturbance is due a notified planned work. As such this disturbance ticket will be closed.

Monday 7th September 2020

IP-Only Fibernät Automatiskt uppdatering: TRANEMO

Ticket Number: 000000000928300
Business Area: DATACOMMUNICATIONS
Status: ONGOING
Fault Type: OUTAGE
Location: TRANEMO
Occured: 07/09/2020 12:19 UTC
Estimated Time of Repair: 08/09/2020 14:30 UTC
Service(s) Restored:

Details:
07/09/2020 12:44 UTC We currently have an outage, troubleshooting is ongoing.
07/09/2020 14:04 UTC A field technician dispatched to continue troubleshooting. ETA 30 minutes.
07/09/2020 15:11 UTC A hardware fault detected. Replacement unit has been ordered.
Unable to secure access to site for swap of spare part until at the earliest tomorrow morning, thus ETR has been moved forward.
08/09/2020 04:19 UTC The estimated time of repair is pushed back because delivery of the replacement unit has taken longer than originally planned.
08/09/2020 05:44 UTC Replacement equipment and parts have arrived.
08/09/2020 09:55 UTC Technician have restored the power to the node. It is how ever another issue with the optics so he is on his way to the other end to swap it. ETA 25 minutes.
08/09/2020 10:39 UTC The estimated time of repair is pushed back because the fault was more substantial than initial estimates.
08/09/2020 13:04 UTC Replacement equipment and parts have arrived.
08/09/2020 13:25 UTC Outage is resolved and services are restored after the hardware replacement. If you still experience any issues please contact IP-Only Service Desk.

IP-Only Fibernät Automatiskt uppdatering: BORÅS, LÄNGHEM

Ticket Number: 000000000928300
Business Area: DATACOMMUNICATIONS
Status: ONGOING
Fault Type: OUTAGE
Location: BORÅS, LÄNGHEM
Occured: 07/09/2020 12:19 UTC
Estimated Time of Repair: 07/09/2020 16:00 UTC
Service(s) Restored:

Details:
07/09/2020 12:44 UTC We currently have an outage, troubleshooting is ongoing.

Sunday 6th September 2020

No incidents reported

Saturday 5th September 2020

IP-Only Fibernät Automatiskt uppdatering: UPPSALA

Ticket Number: 000000000927609
Business Area: DATACOMMUNICATIONS
Status: ONGOING
Fault Type: OUTAGE
Location: UPPSALA
Occured: 05/09/2020 12:35 UTC
Estimated Time of Repair: 06/09/2020 16:00 UTC
Service(s) Restored:

Details:
05/09/2020 12:55 UTC We currently have an outage, troubleshooting is ongoing.
05/09/2020 13:41 UTC A field technician ordered to site for troubleshooting.
05/09/2020 16:34 UTC Troubleshooting is ongoing.
05/09/2020 19:15 UTC Technician measured location of potential cable cut. Technician is on his way to locate fault.
05/09/2020 21:29 UTC Technician confirms cable cut and excavation work is required. Excavator has been ordered to site. ETR 2020-09-06 10:00
06/09/2020 10:29 UTC Excavation to acquire access to damaged cable has begun.
06/09/2020 18:29 UTC All services restored

IP-Only Fibernät Automatiskt uppdatering: STOCKHOLM - HÖGALID

Ticket Number: 000000000927597
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: STOCKHOLM – HÖGALID
Occured: 05/09/2020 08:57 UTC
Estimated Time of Repair: 07/09/2020 12:00 UTC
Service(s) Restored: 07/09/2020 10:33 UTC

Details:
05/09/2020 09:57 UTC We currently have an outage, troubleshooting is ongoing.
05/09/2020 11:26 UTC Troubleshooting is ongoing.
Access to the space we hire from a subprovider is limited.
06/09/2020 06:23 UTC The estimated time of repair is pushed back because access to the site is more complicated than expected.
ETR set to: 2020-09-07 12:00
07/09/2020 06:11 UTC A field technician ordered to site for troubleshooting. ETA 2 hours
07/09/2020 08:03 UTC A hardware fault detected. Tech is retrieving replacement equipment.
07/09/2020 08:22 UTC Technician initiates work to replace hardware.
07/09/2020 08:40 UTC Hardware replaced without solving the problem, new spare part is being prepared for technician to pick up.
07/09/2020 09:43 UTC New spare part located, Tech is retrieving replacement equipment. ETA 1 hour
07/09/2020 10:39 UTC Outage is resolved and services are restored after the hardware replacement. If you still experience any issues please contact IP-Only Service Desk.

IP-Only Fibernät Automatiskt uppdatering: NORRTÄLJE

Ticket Number: 000000000927568
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: NORRTÄLJE
Occured: 05/09/2020 05:53 UTC
Estimated Time of Repair: 05/09/2020 11:00 UTC
Service(s) Restored: 05/09/2020 08:15 UTC

Details:
05/09/2020 06:07 UTC We currently have an outage, troubleshooting is ongoing.
05/09/2020 06:38 UTC A field technician ordered to site for troubleshooting.
05/09/2020 08:31 UTC Outage is resolved and services are restored. If you still experience any issues please contact IP-Only Service Desk.

IP-Only Fibernät Automatiskt uppdatering: VAGNHÄRAD

Ticket Number: 000000000927545
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: VAGNHÄRAD
Occured: 05/09/2020 00:42 UTC
Estimated Time of Repair: 05/09/2020 04:00 UTC
Service(s) Restored: 05/09/2020 02:40 UTC

Details:
05/09/2020 00:43 UTC We currently have an outage, troubleshooting is ongoing.
05/09/2020 00:44 UTC There is an ongoing power outage in the area affecting IP-Only equipment. Power supplier is working on solving the issue.
05/09/2020 01:55 UTC Services are restored. Awaiting confirmation from sub provider that the outage is solved to close this ticket.
05/09/2020 02:53 UTC Outage is resolved and services are restored. If you still experience any issues please contact IP-Only Service Desk.

IP-Only Fibernät Automatiskt uppdatering: EDSBRO

Ticket Number: 000000000927527
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: EDSBRO
Occured: 04/09/2020 19:56 UTC
Estimated Time of Repair: 05/09/2020 00:00 UTC
Service(s) Restored: 04/09/2020 22:28 UTC

Details:
04/09/2020 20:05 UTC We currently have an outage, troubleshooting is ongoing.
04/09/2020 20:41 UTC A field technician ordered to site for troubleshooting. ETA 4 hours
04/09/2020 22:27 UTC Outage is resolved and services are restored after the power outage was remedied. If you still experience any issues please contact IP-Only Service Desk.

Friday 4th September 2020

No incidents reported